Resolved -
Connectivity issues affecting Remote Access VPN (RAVPN) and Firewall as a Service (FWaaS) in the Riyadh and Jeddah data centers have been fully resolved.
All services are operating normally at this time. Our teams will continue to monitor the environment to ensure sustained stability.
We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Mar 2, 20:30 UTC
Update -
Remote Access VPN (RAVPN) services in the Jeddah data center have been fully restored and are operating normally.
We are continuing to work on restoring RAVPN functionality in the Riyadh data center and will provide further updates as progress is made.
Mar 2, 20:06 UTC
Identified -
The remediation work for Riyadh for the RAVPN team has been successful. Team is now working on Jeddah DC
Mar 2, 20:02 UTC
Update -
The remediation work for Riyadh for the RAVPN team has been successful. Team is now working on Jeddah DC
Mar 2, 20:00 UTC
Update -
We are continuing to investigate this issue with Remote Access VPN (RAVPN)
Mar 2, 18:58 UTC
Update -
The firewall synchronization issue has been mitigated by transitioning traffic to an alternate regional endpoint.
FireWall as a Service functionality has been restored, and is operating normally. We will continue to monitor the system to ensure sustained stability.
Mar 2, 18:48 UTC
Update -
We are continuing to investigate connectivity issues affecting services in the Riyadh and Jeddah data centers, including Remote Access VPN (RAVPN) and Firewall as a Service (FWaaS). This impact is related to upstream regional infrastructure dependencies in the Middle East (UAE) region. Our engineering teams are actively working to mitigate the impact and restore full service functionality.
Mar 2, 17:59 UTC
Update -
We are continuing to investigate this issue.
Mar 2, 16:22 UTC
Investigating -
We are currently addressing connectivity issues with services in the Riyadh and Jeddah data centers, affecting resources such as RAVPN and FWAAS. Our engineering teams are actively investigating to identify the cause and restore full functionality.
Updates will be provided as more information becomes available. Thank you for your patience and understanding.
We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 2, 13:02 UTC