Cisco Secure Access Service Status Status

All Systems Operational

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud (DCC), a Cisco partner providing Secure Access services in mainland China for multinational customers. For more information about this datacenter click here.

Asia Pacific (Hong Kong) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Jakarta) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Osaka) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Singapore) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Africa (South Africa) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Tokyo) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Australia (Sydney) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Brazil Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (Central) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

China (Beijing)* Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Reporting and Logging Operational

Web Security Operational

Dashboard Operational

Identity Operational

Europe (Germany) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Stockholm) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (South) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Israel (Tel Aviv) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Middle East (UAE) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Saudi Arabia Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention (LA) Operational

DNS Operational

Experience Insights (LA) Operational

Network Tunnel Groups (LA) Operational

Policy Enforcement Operational

Remote Access VPN (LA) Operational

Remote Browser Isolation (LA) Operational

Reporting and Logging Operational

Reserved IP (LA) Operational

Resource Connector (LA) Operational

Web Security (LA) Operational

Zero Trust Access (LA) Operational

Switzerland (Zurich) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

United Kingdom Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (California) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Midwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Pacific Northwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Virginia) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Global Operational

Cloud Malware Protection Operational

Dashboard Operational

Documentation Operational

Identity Operational

Support Ticketing System Operational

Warn/Block Pages Operational

Zero Trust Access Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Virtual Appliance Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 14, 2025

[Planned Maintenance] Zero Trust Access between 14:00 - 18:00 UTC on July 14th

Completed - The scheduled maintenance has been completed.
Jul 14, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 14:00 - 18:00 UTC on July 14th

Impact
Zero Trust Access: During this maintenance window there will be a delay in syncing newly created or updated private resources with the Secure Client.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 14, 14:00 UTC

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

DNS Resolution Issues at Brazil Data Center

Resolved - The root cause of this issue has been remediated and service is now fully restored.
Jul 11, 02:35 UTC

Investigating - We are currently investigating an issue affecting DNS resolution when using 208.67.222.222 at our Brazil data center. Customers using this DNS server may experience increased latency and connection retries. To minimize impact, we recommend configuring your DNS settings to use 208.67.220.220, 208.67.222.220, or 208.67.220.222 instead of 208.67.222.222. We will provide further updates as soon as more information becomes available.
Jul 10, 22:43 UTC

Jul 10, 2025

Issue with the identity application at the US (Virginia) data center

Resolved - This incident has been resolved.
Jul 10, 20:37 UTC

Investigating - We are investigating an issue with the identity application at the US (Virginia) data center. Customers may experience failed login attempts for Zero Trust Access, RAVPN, and policy application issues with identity groups not applying. We will provide updates as they become available.
Jul 10, 19:27 UTC

Multiple websites blocked due to JS files being categorized as ps1 file type

Resolved - This incident has been resolved.
Jul 10, 17:03 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 15:39 UTC

Investigating - We are currently investigating an issue where multiple websites are being blocked due to JavaScript files being incorrectly categorized as PowerShell script files (.ps1) by the File Type Control service of Secure Web Gateway.

Our team is actively working to identify the root cause and implement a resolution. As interim workaround please unblock Ps1 File type control. We will provide updates periodically and share new information as it becomes available.
Jul 10, 15:09 UTC

DNS connectivity

Resolved - This incident has been resolved.
Jul 10, 03:18 UTC

Identified - Issue has been identified with a local internet service provider and customers may experience increased latency with DNS Resolution at the Rio and Sao Paulo data centers.
We will provide updates periodically and when new information is available.
Jul 10, 01:04 UTC

Investigating - We are investigating an issue with DNS resolution at the Brazil data center. Customer DNS requests will be sent to the next closest data center. We will post updates as they become available.
Jul 9, 22:25 UTC

Jul 9, 2025

Jul 8, 2025

Virtual Appliance

Resolved - This issue has been resolved. As a precautionary measure, updates to 3.8.0 have been paused. Virtual Appliances which have not yet been upgraded to 3.8.0 will refrain from upgrading.

This issue was caused by virtual appliances that had syslog enabled and were upgraded to 3.8.0. If you run into this issue we recommend downloading a new virtual appliance image from the dashboard and redeploying the virtual appliance.
Jul 8, 20:04 UTC

Update - As a precautionary measure, updates to 3.8.0 have been temporarily paused. Virtual Appliances which have not yet been upgraded to 3.8.0 will temporarily refrain from upgrading. We are continuing to investigate and will provide further updates as more information becomes available.
Jul 8, 19:33 UTC

Investigating - We are currently investigating an issue affecting the virtual appliance, where a limited number of customers may experience disk space utilization reaching 100% following an upgrade to the 3.8.0 release. If you encounter this issue, we recommend downloading a new virtual appliance image and redeploying the virtual appliance as a temporary workaround. We will provide further updates as more information becomes available.
Jul 8, 17:51 UTC

[Planned Maintenance] United Kingdom, Europe (Germany), Switzerland (Zurich), Europe (Stockholm), Middle East (UAE), Saudi Arabia, Israel (Tel Aviv), Africa (South Africa) between 21:30 July 9th to 02:30 July 10th

Completed - This maintenance has been canceled.
Jul 8, 15:17 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:30 July 9th to 02:30 July 10th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

United Kingdom - see-euw-2-1-0
Europe (Germany) - see-euc-1-1-0
Switzerland (Zurich) – sse-euc-2-1-0
Europe (Stockholm) – sse-eun-1-1-0
Middle East (UAE) – sse-mec-1-1-0
Saudi Arabia - csc-mec-2-1-0
Israel (Tel Aviv) - sse-ilc-1-1-0
Africa (South Africa) – sse-afs-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 19:27 UTC

Completed - This maintenance has been canceled.
Jul 8, 15:17 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:30 July 10th to 02:30 July 11th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

United Kingdom - see-euw-2-1-1
Europe (Germany) - see-euc-1-1-1
Switzerland (Zurich) – sse-euc-2-1-1
Europe (Stockholm) – sse-eun-1-1-1
Middle East (UAE) – sse-mec-1-1-1
Saudi Arabia - csc-mec-2-1-1
Israel (Tel Aviv) - sse-ilc-1-1-1
Africa (South Africa) – sse-afs-1-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 19:35 UTC

Planned Maintenance] Asia Pacific (Singapore), Asia Pacific (Jakarta), India (West), India (South) between 17:30 to 22:30 UTC on July 10th

Completed - This maintenance has been canceled.
Jul 8, 15:16 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 17:30 to 22:30 UTC on July 10th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Singapore) - sse-apse-1-1-1
Asia Pacific (Jakarta) - sse-apse-3-1-1
India (West) – sse-aps-1-1-1
India (South) – sse-aps-2-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 19:34 UTC

[Planned Maintenance] Asia Pacific (Tokyo), Asia Pacific (Osaka), Asia Pacific (Hong Kong) between 14:30 UTC and 19:30 UTC on July 10th

Completed - This maintenance has been canceled.
Jul 8, 15:16 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance

Maintenance Details
Date and Time: 14:30 UTC to 18:30 UTC on July 9th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Tokyo) - sse-apne-1-1-1
Asia Pacific (Osaka) - sse-apne-3-1-1
Asia Pacific (Hong Kong) - sse-ape-1-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 19:31 UTC

[Planned Maintenance] Canada (Central), US (Virginia), US (Pacific Northwest), Brazil, US (Midwest), between 02:30 and 07:30 UTC July 10th

Completed - This maintenance has been canceled.
Jul 8, 15:16 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 02:30 and 07:30 UTC July 10th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Canada (Central) – sse-cac-1-1-1
US (Virginia) – sse-use-1-1-1
US (Pacific Northwest) – sse-usw-2-1-1
Brazil – sse-sae-1-1-1
US (Virginia) – csc-use-1-1-1
US (Pacific Northwest) csc-usw-1-1-1
US (Midwest) – sse-use-2-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 19:29 UTC

Planned Maintenance] Asia Pacific (Singapore), Asia Pacific (Jakarta), India (West), India (South) between 17:30 to 22:30 UTC on July 9th

Completed - This maintenance has been canceled.
Jul 8, 15:16 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 17:30 to 22:30 UTC on July 9th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Singapore) - sse-apse-1-1-0
Asia Pacific (Jakarta) - sse-apse-3-1-0
India (West) – sse-aps-1-1-0
India (South) – sse-aps-2-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 19:25 UTC

[Planned Maintenance] Australia (Sydney), Asia Pacific (Tokyo), Asia Pacific (Osaka), Asia Pacific (Hong Kong) between 14:30 UTC and 19:30 UTC on July 9th

Completed - This maintenance has been canceled.
Jul 8, 15:16 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance

Maintenance Details
Date and Time: 14:30 UTC to 18:30 UTC on July 9th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Australia (Sydney) - sse-apse-2-1-0
Asia Pacific (Tokyo) - sse-apne-1-1-0
Asia Pacific (Osaka) - sse-apne-3-1-0
Asia Pacific (Hong Kong) - sse-ape-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 19:22 UTC

[Planned Maintenance] Canada (Central), US (Virginia), US (Pacific Northwest), Brazil, US (Midwest), between 02:30 and 07:30 UTC July 9th

Completed - This maintenance has been canceled.
Jul 8, 15:15 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 02:30 and 07:30 UTC July 9th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Canada (Central) – sse-cac-1-1-1
US (Virginia) – sse-use-1-1-1
US (Pacific Northwest) – sse-usw-2-1-1
Brazil – sse-sae-1-1-1
US (Virginia) – csc-use-1-1-1
US (Pacific Northwest) csc-usw-1-1-1
US (Midwest) – sse-use-2-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 18:31 UTC

[Planned Maintenance] Australia (Sydney) between 16:30 UTC and 20:30 UTC on July 8th

Completed - This maintenance has been canceled.
Jul 8, 15:15 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance

Maintenance Details
Date and Time: 16:30 UTC and 21:30 UTC on July 8th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Australia (Sydney) - sse-apse-2-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jul 3, 18:29 UTC

Jul 7, 2025

Delay in propagating IPS profile changes.

Resolved - This incident has been resolved.
Jul 7, 15:43 UTC

Investigating - From approximately 1 PM UTC, customers may have noticed that the changes they are making to IPS profiles are not being reflected.
There is currently a delay in propagating changes made in the UI (IPS profiles) to the actual traffic flows; this is expected to be resolved within the next 6 hours.
We would like to reiterate that enforcement is not currently affected.
Jul 7, 14:50 UTC

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Slowness with dashboard functions: users/groups listing and policies modifications

Resolved - This incident has been resolved.
Jul 3, 11:27 UTC

Investigating - Some customers may have experienced a slowness when loading the policies and identities section of the dashboard around 10:30 UTC on Thu 03-Jul-2025. This is now resolved and under monitoring.
Jul 3, 11:24 UTC

Reserved IP issue US East / US West.

Resolved - This incident has been resolved.
Jul 3, 03:14 UTC

Investigating - We are investigating an issue affecting reserved IP service in the Pacific Northwest region, US and Virginia region, US. We will provide updates periodically and when new information is available.
Jul 3, 02:25 UTC

Jul 2, 2025

No incidents reported.

Jul 1, 2025

Secure Access Dashboard-editing web policies and loading the users/groups may take longer than expected

Resolved - We encountered an issue that affected certain functions on the dashboard, such as editing web policy rules/rulesets and loading the list of users and groups. This incident is now resolved.
Jul 1, 09:47 UTC

Jun 30, 2025

[Planned Maintenance] Zero Trust Access between 14:00 - 18:00 UTC on June 30th

Completed - The scheduled maintenance has been completed.
Jun 30, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 16:04 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 14:00 - 18:00 UTC on June 30th

Impact
Zero Trust Access: During this maintenance window there will be a delay in syncing newly created or updated private resources with the Secure Client.

This is for all regions.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jun 27, 18:51 UTC

Issues with dashboard functions: users/groups listing and policies modifications

Resolved - This incident has been resolved.
Jun 30, 13:21 UTC

Investigating - We are currently investigating an issue that is affecting certain functions on the dashboard, such as editing policies and loading the list of users and groups, which may take longer than expected.

We will provide updates periodically and as new information becomes available.
Jun 30, 12:22 UTC