Cisco Secure Access Service Status Status

[Planned Maintenance] Jeddah Out of Rotation

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 03, 2025 - 15:00 UTC

Scheduled - Please be advised that our Jeddah Data Centre will be taken out of rotation for scheduled maintenance starting on November 3rd, 2025

During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability.
Please ensure your redundant tunnel to the secondary Data Centre is functional to maintain high availability.

We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Nov 3, 2025 15:00 - Dec 9, 2025 01:00 UTC

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud (DCC), a Cisco partner providing Secure Access services in mainland China for multinational customers. For more information about this datacenter click here.

Asia Pacific (Hong Kong) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Jakarta) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Osaka) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Singapore) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Tokyo) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Africa (South Africa) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Australia (Sydney) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Brazil Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (Central) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

China (Beijing)* Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Reporting and Logging Operational

Web Security Operational

Dashboard Operational

Identity Operational

Europe (Germany) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Milan) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Spain) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Stockholm) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (South) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Israel (Tel Aviv) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

LATAM (Mexico) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Middle East (UAE) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Saudi Arabia Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention (LA) Operational

DNS Under Maintenance

Experience Insights (LA) Under Maintenance

Network Tunnel Groups (LA) Operational

Policy Enforcement Operational

Remote Access VPN (LA) Under Maintenance

Remote Browser Isolation (LA) Under Maintenance

Reporting and Logging Operational

Reserved IP (LA) Under Maintenance

Resource Connector (LA) Under Maintenance

Web Security (LA) Under Maintenance

Zero Trust Access (LA) Under Maintenance

Switzerland (Zurich) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

United Kingdom Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (California) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Midwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Pacific Northwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Virginia) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Global Operational

Cloud Malware Protection Operational

Dashboard Operational

Documentation Operational

Identity Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Support Ticketing System Operational

Virtual Appliance Operational

Warn/Block Pages Operational

Zero Trust Access Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Tokyo, from 2025-11-18 13:00 UTC to 2025-11-18 17:00 UTC Nov `18`, `2025` `13:00`-`17:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-18 13:00 UTC to 2025-11-18 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne1-1-1 - ap-northeast-1 (Tokyo)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 11, 2025 - 02:40 UTC

[Planned Maintenance] Secure Access Dashboard between November 18th 20:00 UTC and November 18th 22:30 UTC Nov `18`, `2025` `20:00`-`22:30` UTC

Update - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance. Please note that this maintenance has beenrescheduled.

Maintenance Details

Original Date and Time: Original Date and Time: 18:00 UTC November 18th to 20:30 UTC November 18th
New Date and Time: New Date and Time: 20:00 UTC November 18th to 22:30 UTC November 18th

Impact
Secure Access Policies:: The Secure Access Policy configuration (Access policy UI and APIs) will be unavailable. Customers will not be able to create, read, update, or delete their Secure Access policies during the maintenance window.

Network and Service Objects:: The Network and Service Objects (UI and APIs) will be unavailable, preventing customers from creating, reading, updating, or deleting Network and Service objects within the Secure Access service.

Additional Impacted Services:: Customers may also experience issues when updating Private Resources, Resource Connectors, App Portal, Private Resource Suggestions, and ZTNA Config Producer services.

Degraded Performance:: Network Tunnel Groups and IPS Profiles may experience degraded performance, particularly in the delete path.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 15, 2025 - 10:51 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 18:00 UTC to 20:30 UTC on November 18th

Impact
Secure Access Policies:: The Secure Access Policy configuration (Access policy UI and APIs) will be unavailable. Customers will not be able to create, read, update, or delete their Secure Access policies during the maintenance window.

Network and Service Objects:: The Network and Service Objects (UI and APIs) will be unavailable, preventing customers from creating, reading, updating, or deleting Network and Service objects within the Secure Access service.

Additional Impacted Services:: Customers may also experience issues when updating Private Resources, Resource Connectors, App Portal, Private Resource Suggestions, and ZTNA Config Producer services.

Degraded Performance:: Network Tunnel Groups and IPS Profiles may experience degraded performance, particularly in the delete path.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 15, 2025 - 05:12 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Frankfurt / London, from 2025-11-18 21:00 UTC to 2025-11-19 01:00 UTC Nov `18`, `2025` `21:00` - Nov `19`, `2025` `01:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-18 21:00 UTC to 2025-11-19 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
euc1-1-0 - eu-central-1 (Frankfurt)
euw2-1-0 - eu-west-2 (London)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 11, 2025 - 02:40 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Ohio / North Virginia / Oregon, from 2025-11-19 01:00 UTC to 2025-11-19 05:00 UTC Nov `19`, `2025` `01:00`-`05:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-19 01:00 UTC to 2025-11-19 05:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
use2-1-1 - us-east-2 (Ohio)
use1-1-1 - us-east-1 (North Virginia)
usw2-1-1 - us-west-2 (Oregon)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 11, 2025 - 02:40 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Tokyo, from 2025-11-19 13:00 UTC to 2025-11-19 17:00 UTC Nov `19`, `2025` `13:00`-`17:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-19 13:00 UTC to 2025-11-19 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne1-1-0 - ap-northeast-1 (Tokyo)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 11, 2025 - 02:40 UTC

[Planned Maintenance] Cisco Secure Access - Zero Trust Access Maintenance in India (West) between 16:00 UTC and 18:00 on November 19th Nov `19`, `2025` `16:00`-`18:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 2025 - 02:42 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 2025 - 22:43 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 2025 - 22:38 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: 2025-11-19, 16:00 UTC to 2025-11-19, 18:00 UTC

Impact
A maintenance will be performed on our Cisco Secure Access infrastructure. Users may experience impact in DNS resolution of Resource Connector endpoints during this maintenance window.

Region: India (Mumbai) ap-south-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Oct 30, 2025 - 18:23 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Frankfurt / London, from 2025-11-19 21:00 UTC to 2025-11-20 01:00 UTC Nov `19`, `2025` `21:00` - Nov `20`, `2025` `01:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-19 21:00 UTC to 2025-11-20 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
euc1-1-1 - eu-central-1 (Frankfurt)
euw2-1-1 - eu-west-2 (London)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 11, 2025 - 02:40 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Ohio / North Virginia / Oregon, from 2025-11-20 01:00 UTC to 2025-11-20 05:00 UTC Nov `20`, `2025` `01:00`-`05:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-20 01:00 UTC to 2025-11-20 05:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
use2-1-0 - us-east-2 (Ohio)
use1-1-0 - us-east-1 (North Virginia)
usw2-1-0 - us-west-2 (Oregon)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 11, 2025 - 02:40 UTC

Past Incidents

Nov 15, 2025

[Planned Maintenance] Asia Pacific (Tokyo) between 16:00 UTC and 19:00 UTC November 15th

Completed - The scheduled maintenance has been completed.
Nov 15, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 16:00 UTC

[Planned Maintenance] Cisco Secure Access - Zero Trust Access Maintenance between November 14th 16:00 UTC and November 15th 00:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:00 UTC

Nov 14, 2025

Secure Access - Notification - Milan

Resolved - The issue has been resolved, and the virtual Data Center is now back in rotation.

Customers should be able to connect normally without any further disruptions.

Please reach out our Support team if you require further assistance in this matter.
Nov 14, 22:55 UTC

Monitoring - We are currently investigating an issue affecting Zero Trust Services.

Impact
Customers will be redirected to a different virtual Data Center for Zero Trust Services
Nov 14, 19:34 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Singapore / Mumbai, from 2025-11-14 17:00 UTC to 2025-11-14 21:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 14, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-14 17:00 UTC to 2025-11-14 21:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse1-1-1 - ap-southeast-1 (Singapore)
aps1-1-1 - ap-south-1 (Mumbai)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:40 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific (Singapore)- Network Tunnel Groups between 17:30 UTC and 19:00 UTC November 14th

Completed - The scheduled maintenance has been completed.
Nov 14, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:30 UTC

[Planned Maintenance] Asia Pacific (Tokyo) between 16:00 UTC and 19:00 UTC November 14th

Completed - The scheduled maintenance has been completed.
Nov 14, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:01 UTC

[Planned Maintenance] Secure Access Policy and Network Objects Service Planned Maintenance - Database Upgrades from 16:00 UTC to 17:00 UTC on November 14th

Completed - The scheduled maintenance has been completed.
Nov 14, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 21:26 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: 2025-11-14 16:00 UTC to 2025-11-14 17:00 UTC (1 hour)

Impact
A database upgrade will be performed during the maintenance window. The following services will be temporarily unavailable:

- Secure Access Policy creation and editing
- Umbrella Web and Firewall policy creation and editing
- Network and Service Objects creation and editing

Existing policies and network objects will remain in effect and will continue to be enforced throughout the maintenance period. Normal editing functionality will be restored upon completion of the upgrade.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 12, 19:34 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Osaka, from 2025-11-14 13:00 UTC to 2025-11-14 17:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 14, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-14 13:00 UTC to 2025-11-14 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne3-1-0 - ap-northeast-3 (Osaka)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:39 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico, from 2025-11-14 01:00 UTC to 2025-11-14 05:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-14 01:00 UTC to 2025-11-14 05:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
sae1-1-1 - sa-east-1 (Sao Paulo)
cac1-1-1 - ca-central-1 (Canada)
caw1-1-1 - ca-west-1 (Calgary)
mxc1-1-1 - mx-central-1 (Mexico)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:39 UTC

[Planned Maintenance] Cisco Secure Access - UK, Europe(Frankfurt, Zurich, Milan , Spain and Stockholm), Middle East, Saudi Arabia, Isreal and Cape Town - Network Tunnel Groups between 21:30 UTC November 13th and 01:30 UTC November 14th

Completed - The scheduled maintenance has been completed.
Nov 14, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:31 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-13, 21:30 to 2025-11-14, 01:30

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

London-2 (sse-euw-2-1-1)
Frankfurt-2 (sse-euc-1-1-1)
Zurich-2 (sse-euc-2-1-1)
Milan-2 (sse-eus-1-1-1)
Spain-2 (sse-eus-2-1-1)
Stockholm-2 (sse-eun-1-1-1)
UAE-2 (sse-mec-1-1-1)
DCv2 Jeddah-2 (csc-mec2-1-1)
Israel-2 (sse-ilc-1-1-1)
Cape Town-2 (sse-afs-1-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 4, 12:53 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Tel Aviv / Zurich / Stockholm / Milan / Spain, from 2025-11-13 21:00 UTC to 2025-11-14 01:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 14, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-13 21:00 UTC to 2025-11-14 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
ilc1-1-1 - il-central-1 (Tel Aviv)
euc2-1-1 - eu-central-2 (Zurich)
eun1-1-1 - eu-north-1 (Stockholm)
eus1-1-1 - eu-south-1 (Milan)
eus2-1-1 - eu-south-2 (Spain)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:39 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, UAE, from 2025-11-13 21:00 UTC to 2025-11-14 01:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 14, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:01 UTC

Update - Due to internal issues, we are re-scheduling the change to November 13th, 21:00 UTC until November 14th, 01:00 UTC
Nov 11, 20:54 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-11 21:00 UTC to 2025-11-12 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
mec1-1-1 - me-central-1 (UAE)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:38 UTC

Nov 13, 2025

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Singapore, India and Jakarta)- Network Tunnel Groups between 17:30 UTC and 21:30 UTC November 13th

Completed - The scheduled maintenance has been completed.
Nov 13, 21:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-13, 17:30 to 2025-11-13, 21:30

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Singapore-2 (sse-apse-1-1-1)
Jakarta-2 (sse-apse-3-1-1)
Mumbai-2 (sse-aps-1-1-1)
Hyderabad-2 (sse-aps-2-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 4, 12:41 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Singapore / Jakarta / Hyderabad / Mumbai, from 2025-11-13 17:00 UTC to 2025-11-13 21:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 13, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 17:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-13 17:00 UTC to 2025-11-13 21:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse1-1-1 - ap-southeast-1 (Singapore)
apse3-1-1 - ap-southeast-3 (Jakarta)
aps2-1-1 - ap-south-2 (Hyderabad)
aps1-1-1 - ap-south-1 (Mumbai)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:39 UTC

[Planned Maintenance] Cisco Secure Access - Tokyo - Remote Access VPN between 14:00 UTC and 20:00 UTC on Nov 13th

Completed - The scheduled maintenance has been completed.
Nov 13, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 14:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: 2025-11-13, 14:00 UTC to 2025-11-13, 20:00 UTC

Impact
Ongoing VPN sessions may experience brief disconnections during maintenance. To minimize disruption the update is carried out during off business hours.

Tokyo (ap-northeast-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 12, 21:43 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific (Tokio and Osaka) - Network Tunnel Groups between 16:00 UTC November 13th and 20:00 UTC November 13th

Completed - The scheduled maintenance has been completed.
Nov 13, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:00 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific- Network Tunnel Groups between 14:30 UTC and 18:30 UTC November 13th

Completed - The scheduled maintenance has been completed.
Nov 13, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 14:30 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Osaka / Hong Kong, from 2025-11-13 13:00 UTC to 2025-11-13 17:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-13 13:00 UTC to 2025-11-13 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne3-1-1 - ap-northeast-3 (Osaka)
ape1-1-1 - ap-east-1 (Hong Kong)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:39 UTC

[Planned Maintenance] Cisco Secure Access - America, Canada and Brazil - Network Tunnel Groups between 02:30 UTC and 06:30 UTC November 13th

Completed - The scheduled maintenance has been completed.
Nov 13, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-13, 02:30 to 2025-11-13, 06:30

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Virginia-2 (sse-use-1-1-1)
Ohio-2 (sse-use-2-1-1)
DCv2 Reston (csc-use1-1-1)
Canada-2 (sse-cac-1-1-1)
Oregon-2 (sse-usw-2-1-1)
DCv2 San Jose (csc-usw1-1-1)
Sao Paulo-2 (sse-sae-1-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 4, 12:32 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico, from 2025-11-13 01:00 UTC to 2025-11-13 05:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-13 01:00 UTC to 2025-11-13 05:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
sae1-1-1 - sa-east-1 (Sao Paulo)
cac1-1-1 - ca-central-1 (Canada)
caw1-1-1 - ca-west-1 (Calgary)
mxc1-1-1 - mx-central-1 (Mexico)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:39 UTC

Issue impacting Application Portal access in Osaka Region

Resolved - This incident has been resolved.
Nov 13, 02:41 UTC

Identified - The issue has been identified and a fix is being implemented.
Nov 13, 02:03 UTC

Investigating - There are issues impacting Application Portal for some users in Osaka Region. Zero Trust Access users might experience a blank page or intermittent loading of Application Portal page.
Updates and additional details will be provided as new information becomes available.
Nov 13, 00:32 UTC

Completed - The scheduled maintenance has been completed.
Nov 13, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-12, 21:30 to 2025-11-13, 01:30

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

London-1 (sse-euw-2-1-0)
Frankfurt-1 (sse-euc-1-1-0)
Zurich-1 (sse-euc-2-1-0)
Milan-1 (sse-eus-1-1-0)
Spain-1 (sse-eus-2-1-0)
Stockholm-1 (sse-eun-1-1-0)
UAE-1 (sse-mec-1-1-0)
DCv2 Jeddah-1 (csc-mec2-1-0)
Israel-1 (sse-ilc-1-1-0)
Cape Town-1 (sse-afs-1-1-0)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 4, 12:24 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, UAE / Tel Aviv / Zurich / Stockholm / Milan / Spain / Cape Town, from 2025-11-12 21:00 UTC to 2025-11-13 01:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 13, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-12 21:00 UTC to 2025-11-13 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
mec1-1-0 - me-central-1 (UAE)
ilc1-1-0 - il-central-1 (Tel Aviv)
euc2-1-0 - eu-central-2 (Zurich)
eun1-1-0 - eu-north-1 (Stockholm)
eus1-1-0 - eu-south-1 (Milan)
eus2-1-0 - eu-south-2 (Spain)
afs1-1-0 - af-south-1 (Cape Town)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:39 UTC

Nov 12, 2025

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Singapore,Jakarta and India) - Network Tunnel Groups between 17:30 UTC and 21:30 UTC on November 12th

Completed - The scheduled maintenance has been completed.
Nov 12, 21:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 17:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-12, 17:30 to 2025-11-12, 21:30

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Singapore-1 (sse-apse-1-1-0)
Jakarta-1 (sse-apse-3-1-0)
Mumbai-1 (sse-aps-1-1-0)
Hyderabad-1 (sse-aps-2-1-0)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 4, 12:17 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Jakarta / Hyderabad, from 2025-11-12 17:00 UTC to 2025-11-12 21:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 12, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 17:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-12 17:00 UTC to 2025-11-12 21:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse3-1-0 - ap-southeast-3 (Jakarta)
aps2-1-0 - ap-south-2 (Hyderabad)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:57 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific (Tokio and Osaka) - Network Tunnel Groups between 16:00 UTC November 12th and 20:00 UTC November 12th

Completed - The scheduled maintenance has been completed.
Nov 12, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Hong Kong) and Sydney - Network Tunnel Groups between 14:30 UTC and 18:30 UTC on November 12th

Completed - The scheduled maintenance has been completed.
Nov 12, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 14:30 UTC

[Planned Maintenance] Cisco Secure Access - Zero Trust Access Maintenance in Asia Pacific (Tokyo) between 16:00 UTC and 18:00 on November 12th

Completed - The scheduled maintenance has been completed.
Nov 12, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 02:41 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 22:40 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 19:16 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 18:23 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: 2025-11-12, 16:00 UTC to 2025-11-12, 18:00 UTC

Impact
A maintenance will be performed on our Cisco Secure Access infrastructure. Users may experience impact in DNS resolution of Resource Connector endpoints during this maintenance window.

Region: Asia Pacific (Tokyo) ap-northeast-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Oct 30, 18:12 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Sydney / Hong Kong, from 2025-11-12 13:00 UTC to 2025-11-12 17:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-12 13:00 UTC to 2025-11-12 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse2-1-0 - ap-southeast-2 (Sydney)
ape1-1-0 - ap-east-1 (Hong Kong)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:50 UTC

Potential impact to Network Tunnel Groups in Riyadh SAUDI ARABIA Data Center

Resolved - This incident has been resolved.
Nov 12, 14:15 UTC

Monitoring - Issue is resolved as of 14:08 UTC.
Nov 12, 14:14 UTC

Investigating - There is a potential impact to Network Tunnel Groups in Riyadh SAUDI ARABIA Data Center
Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Nov 12, 14:03 UTC

[Planned Maintenance] Cisco Secure Access - Americas, Canada and Brazil - Network Tunnel Groups between 02:30 UTC and 08:30 UTC on November 12th

Completed - The scheduled maintenance has been completed.
Nov 12, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:42 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.Please note that this maintenance has been extended

Maintenance Details
Date and Time: Original time:2025-11-12, 02:30 to 2025-11-12, 06:30
Date and Time: New time:2025-11-12, 02:30 to 2025-11-12, 08:30

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted.

Virginia-1 (sse-use-1-1-0)
Ohio-1 (sse-use-2-1-0)
DCv2 Miami (csc-use1-1-0)
Canada-1 (sse-cac-1-1-0)
Oregon-1 (sse-usw-2-1-0)
DCv2 LAX (csc-usw1-1-0)
Sao Paulo-1 (sse-sae-1-1-0)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Nov 12, 06:41 UTC

[Planned Maintenance] Cisco Secure Access - Americas, Canada and Brazil - Network Tunnel Groups between 02:30 UTC and 06:30 UTC on November 12th

Completed - The scheduled maintenance has been completed.
Nov 12, 06:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 12, 06:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2025-11-12, 02:30 to 2025-11-12, 06:30

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted.

Virginia-1 (sse-use-1-1-0)
Ohio-1 (sse-use-2-1-0)
DCv2 Miami (csc-use1-1-0)
Canada-1 (sse-cac-1-1-0)
Oregon-1 (sse-usw-2-1-0)
DCv2 LAX (csc-usw1-1-0)
Sao Paulo-1 (sse-sae-1-1-0)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Nov 4, 11:18 UTC

Nov 11, 2025

[Planned Maintenance] Cisco Secure Access - Sydney - Network Tunnel Groups between 16:30 UTC and 20:30 UTC on November 11th

Completed - The scheduled maintenance has been completed.
Nov 11, 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 16:30 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Sydney, from 2025-11-11 13:00 UTC to 2025-11-11 17:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 11, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-11 13:00 UTC to 2025-11-11 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse2-1-1 - ap-southeast-2 (Sydney)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:45 UTC

Nov 10, 2025

There was issue affecting Secure Web Gateway (SWG) traffic egress in United Kingdom (prod_aws_eu-west-2_1_0) from 12:54 UTC to 13:14 UTC.

Resolved - We experienced issues with the Secure Web Gateway (SWG) on the Virtual Data Center (prod_aws_eu-west-2_1_0) from 12:54 UTC to 13:14 UTC.

All services have since returned to normal operation.

We apologize for any inconvenience this may have caused and appreciate your patience.
Nov 10, 14:31 UTC

Issue affecting Secure Web Gateway traffic via prod_aws_eu-west-2_1_0

Resolved - The issue affecting Secure Web Gateway (SWG) traffic egress via prod_aws_eu-west-2_1_0 has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Nov 10, 11:35 UTC

Investigating - We're currently investigating an issue which might impact Secure Web Gateway (SWG) traffic egress via prod_aws_eu-west-2_1_0
We will provide periodic updates when new information is available.
Nov 10, 11:27 UTC

Nov 9, 2025

Resolved: Some IPSEC Tunnels Not Passing Data Traffic - Singapore-1 Data Center

Resolved - We resolved an issue affecting some IPSEC tunnels connecting to our Singapore-1 data center. During this incident, some customers may have experienced their tunnels remaining connected but issues with BGP routing and inability to pass data traffic. The issue began at approximately 17:40 UTC and was fully resolved by 21:47 UTC.

We apologize for any inconvenience this may have caused. Thank you for your patience and understanding.
Nov 9, 17:40 UTC

Nov 8, 2025

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Asia Pacific between 16:00 UTC and 19:00 UTC on November 8th

Completed - The scheduled maintenance has been completed.
Nov 8, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-08, 16:00 UTC to 2025-11-08, 19:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenter:
apne3-1-1- ap-northeast-3(Osaka)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 6, 01:53 UTC

Nov 7, 2025

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Asia Pacific between 16:00 UTC and 19:00 UTC on November 7th

Completed - The scheduled maintenance has been completed.
Nov 7, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 18:54 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-07, 16:00 UTC to 2025-11-07, 19:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
apne3-1-0 - ap-northeast-3(Osaka)
apne1-1-1 - ap-northeast-1(Tokyo)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 24, 23:31 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Europe between 21:00 UTC on November 6th and 01:00 UTC on November 7th

Completed - The scheduled maintenance has been completed.
Nov 7, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-06, 21:00 UTC to 2025-11-07, 01:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
euc1-1-0 - eu-central-1 (Frankfurt)
euc1-1-1 - eu-central-1 (Frankfurt)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 21:36 UTC

Nov 6, 2025

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Asia Pacific between 16:00 UTC and 19:00 UTC on November 6th

Completed - The scheduled maintenance has been completed.
Nov 6, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 16:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 18:54 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-06, 16:00 UTC to 2025-11-06, 19:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenter:
apne1-1-0 - ap-northeast-1(Tokyo)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 24, 23:30 UTC

[Planned Maintenance] Asia Pacific (Osaka) between 16:00 UTC and 19:00 UTC November 6th

Completed - The scheduled maintenance has been completed.
Nov 6, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 16:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Americas between 01:00 UTC and 05:00 UTC on November 6th

Completed - The scheduled maintenance has been completed.
Nov 6, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 23:10 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 23:04 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-06, 01:00 UTC to 2025-11-06, 05:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
cac1-1-0 - ca-central-1 (Canada)
cac1-1-1 - ca-central-1 (Canada)
use2-1-0 - us-east-2 (Ohio) 
use2-1-1 - us-east-2 (Ohio)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 24, 23:30 UTC

Nov 5, 2025

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Asia Pacific between 17:00 UTC and 21:00 UTC on November 5th

Completed - The scheduled maintenance has been completed.
Nov 5, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-05, 17:00 UTC to 2025-11-05, 21:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
apse1-1-0 - ap-southeast-1 (Singapore)
apse1-1-1 - ap-southeast-1 (Singapore)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 24, 23:29 UTC

[Planned Maintenance] Asia Pacific (Osaka) between 16:00 UTC and 19:00 UTC November 5th

Completed - The scheduled maintenance has been completed.
Nov 5, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Europe between 09:00 UTC and 01:00 UTC on November 5th and 6th

Completed - The scheduled maintenance has been completed.
Nov 5, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-05, 09:00 UTC to 2025-11-06, 01:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
eun1-1-0 - eu-north-1 (Stockholm) 
eun1-1-1 - eu-north-1 (Stockholm) 
euc2-1-0 - eu-central-2 (Zurich) 
euc2-1-1 - eu-central-2 (Zurich)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 30, 23:08 UTC

[Planned Maintenance] Canada (Montreal) between 02:00 UTC and 10:00 UTC November 5th

Completed - The scheduled maintenance has been completed.
Nov 5, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 02:00 UTC

DNS Onboarding Issue for New Customers in Saudi Arabia (Resolved)

Resolved - We previously identified an issue that prevented new customers from being onboarded via our DNS service in Saudi Arabia.

Our engineering team investigated and resolved the problem.

Onboarding functionality for new customers has now been fully restored.

We will continue to monitor the service to ensure stability.

Thank you for your understanding and patience.
Nov 5, 06:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade North America between 01:00 UTC and 05:00 UTC on November 5th

Completed - The scheduled maintenance has been completed.
Nov 5, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 01:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-05, 01:00 UTC to 2025-11-05, 05:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
use1-1-1 - us-east-1 (N. Virginia)
use1-1-0 - us-east-1 (N. Virginia)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 24, 23:28 UTC

[Planned Maintenance] Europe(Zurich and Stockholm)between 20:00 UTC November 4th and 04:00 UTC November 5th

Completed - The scheduled maintenance has been completed.
Nov 5, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Israel & Africa between 21:00 UTC on November 4th and 01:00 UTC on November 5th

Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-04, 21:00 UTC to 2025-11-05, 01:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
ilc1-1-0 - il-central-1
ilc1-1-1 - il-central-1
afs1-1-0 - af-south-1 (Cape Town)
afs1-1-1 - af-south-1 (Cape Town)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 24, 23:20 UTC

Nov 4, 2025

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Asia Pacific between 13:00 UTC and 17:00 UTC on 7th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:15 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-07, 13 :00 UTC to 2025-11-07, 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne1-1-0 - ap-northeast-1 (Tokyo)
apne3-1-0 - ap-northeast-3 (Osaka)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 11:01 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Americas between 01:00 UTC and 05:00 UTC on 7th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:14 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-07, 01 :00 UTC to 2025-11-07, 05:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
use2-1-0 - us-east-2 (Ohio)
use1-1-0 - us-east-1 (N. Virginia)
usw2-1-0 - us-west-2 (Oregon)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:57 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Israel, Europe and UK between 21:00 UTC 6th November till 01:00 UTC 7th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:13 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-06, 21 :00 UTC to 2025-11-07, 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
ilc1-1-1 - il-central-1 (Tel Aviv)
euc2-1-1 - eu-central-2 (Zurich)
euc1-1-1 - eu-central-1 (Frankfurt)
eun1-1-1 - eu-north-1 (Stockholm)
eus1-1-1 - eu-south-1 (Milan)
eus2-1-1 - eu-south-2 (Spain)
euw2-1-1 - eu-west-2 (London)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:51 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Asia Pacific between 17:00 UTC and 21:00 UTC on 6th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:12 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-06, 17:00 UTC to 2025-11-06, 21:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse1-1-1 - ap-southeast-1 (Singapore)
apse3-1-1 - ap-southeast-3 (Jakarta)
aps2-1-1 - ap-south-2 (Hyderabad)
aps1-1-1 - ap-south-1 (Mumbai)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:45 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Asia Pacific between 13:00 UTC and 17:00 UTC on 6th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:11 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-06, 13:00 UTC to 2025-11-06, 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne1-1-1 - ap-northeast-1 (Tokyo)
apne3-1-1 - ap-northeast-3 (Osaka)
ape1-1-1 - ap-east-1 (Hongkong)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:42 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Brazil, Americas, Canada and Mexico between 01:00 UTC and 05:00 UTC on 6th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:10 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-06, 01:00 UTC to 2025-11-06, 05:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
sae1-1-1 - sa-east-1 (Sao Paulo)
use2-1-1 - us-east-2 (Ohio)
use1-1-1 - us-east-1 (N. Virginia)
cac1-1-1 - ca-central-1 (Canada)
caw1-1-1 - ca-west-1 (Calgary)
mxc1-1-1 - mx-central-1 (Mexico)
usw2-1-1 - us-west-2 (Oregon)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:38 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Middle East, Israel, Europe, UK and Cape town between 21:00 UTC 5th November till 01:00 UTC 6th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:09 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-05, 21:00 UTC to 2025-11-06, 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
mec1-1-0 - me-central-1 (UAE)
ilc1-1-0 - il-central-1 (Tel Aviv)
euc1-1-0 - eu-central-1 (Frankfurt)
euc2-1-0 - eu-central-2 (Zurich)
eun1-1-0 - eu-north-1 (Stockholm)
eus1-1-0 - eu-south-1 (Milan)
eus2-1-0 - eu-south-2 (Spain)
afs1-1-0 - af-south-1 (Cape Town)
euw2-1-0 - eu-west-2 (London)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:30 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Singapore, Jakarta and India between 17:00 UTC and 21:00 UTC on 5th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:08 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-05, 17:00 UTC to 2025-11-05, 21:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse1-1-0 - ap-southeast-1 (Singapore)
apse3-1-0 - ap-southeast-3 (Jakarta)
aps2-1-0 - ap-south-2 (Hyderabad)
aps1-1-0 - ap-south-1 (Mumbai)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:23 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Sydney and Hong Kong between 13:00UTC and 17:00 UTC on 5th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:06 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-05, 13:00 UTC to 2025-11-05, 17:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse2-1-0 - ap-southeast-2 (Sydney)
ape1-1-0 - ap-east-1 (Hongkong)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:19 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Brazil, Canada and Mexico between 01:00 UTC and 05:00 UTC on 5th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:05 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-05, 01:00 UTC to 2025-11-05, 05:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
sae1-1-0 - sa-east-1 (Sao Paulo)
cac1-1-0 - ca-central-1 (Canada)
caw1-1-0 - ca-west-1 (Calgary)
mxc1-1-0 - mx-central-1 (Mexico)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:15 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade UAE and Cape town between 21:00 UTC 4th November till 01:00 UTC 5th November

Completed - The scheduled maintenance has been cancelled.
Once new dates are determined, a new announcement will be posted accordingly.
Thank you for your understanding.
Nov 4, 19:03 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-04, 21:00 UTC to 2025-11-05, 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
mec1-1-1 - me-central-1 (UAE)
afs1-1-1 - af-south-1 (Cape Town)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 10:03 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade Sydney between 15:00 UTC and 19:00 UTC on 4th November

Update - The scheduled maintenance has been cancelled.
Once new dates are determined, an updated announcement will be posted accordingly. Thank you for your understanding.
Nov 4, 19:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 4, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 15:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-04, 15:00 UTC to 2025-11-04, 19:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application. This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse2-1-1 - ap-southeast-2 (Sydney)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 3, 09:57 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Americas between 01:00 UTC and 05:00 UTC on November 4th

Completed - The scheduled maintenance has been completed.
Nov 4, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 01:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-04, 01:00 UTC to 2025-11-04, 05:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
usw2-1-0 - us-west-2 (Oregon)
usw2-1-0 - us-west-2 (Oregon)
sae1-1-0 - sa-east-1 (Sao Paulo)
sae1-1-0 - sa-east-1 (Sao Paulo)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
############# END OF BODY #############
Oct 24, 23:18 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Europe & Middle East between 21:00 UTC on November 3rd and 01:00 UTC on November 4th

Completed - The scheduled maintenance has been completed.
Nov 4, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 21:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-11-03, 21:00 UTC to 2025-11-04, 01:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
mec1-1-0 - me-central-1 (UAE)
mec1-1-1 - me-central-1 (UAE)
euw2-1-0 - eu-west-2 (London)
euw2-1-1 - eu-west-2 (London)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 24, 23:16 UTC

Nov 3, 2025

Nov 2, 2025

No incidents reported.

Nov 1, 2025

[Planned Maintenance] Cisco Secure Access - Americas - Network Tunnel Groups between 04:00 UTC and 08:00 UTC November 1st

Completed - The scheduled maintenance has been completed.
Nov 1, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 04:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service and Remote Access VPN infrastructure upgrade Europe between 21:00 UTC on October 31st and 01:00 UTC on November 1st

Completed - The scheduled maintenance has been completed.
Nov 1, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 21:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.
Maintenance Details
Date and Time: 2025-10-31, 21:00 UTC to 2025-11-01, 01:00 UTC

Impact
We will be upgrading the infrastructure for Cisco Secure Access FWaaS and RAVPNaaS. This is part of our regular maintenance. Existing VPN sessions may be disconnected during the maintenance window.

Datacenters:
euc1-1-0 - eu-central-1 (Frankfurt)
euc1-1-1 - eu-central-1 (Frankfurt)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Oct 24, 23:15 UTC

About This Site

Scheduled Maintenance

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Tokyo, from 2025-11-18 13:00 UTC to 2025-11-18 17:00 UTC Nov 18, 2025 13:00-17:00 UTC

[Planned Maintenance] Secure Access Dashboard between November 18th 20:00 UTC and November 18th 22:30 UTC Nov 18, 2025 20:00-22:30 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Frankfurt / London, from 2025-11-18 21:00 UTC to 2025-11-19 01:00 UTC Nov 18, 2025 21:00 - Nov 19, 2025 01:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Ohio / North Virginia / Oregon, from 2025-11-19 01:00 UTC to 2025-11-19 05:00 UTC Nov 19, 2025 01:00-05:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Tokyo, from 2025-11-19 13:00 UTC to 2025-11-19 17:00 UTC Nov 19, 2025 13:00-17:00 UTC

[Planned Maintenance] Cisco Secure Access - Zero Trust Access Maintenance in India (West) between 16:00 UTC and 18:00 on November 19th Nov 19, 2025 16:00-18:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Frankfurt / London, from 2025-11-19 21:00 UTC to 2025-11-20 01:00 UTC Nov 19, 2025 21:00 - Nov 20, 2025 01:00 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Ohio / North Virginia / Oregon, from 2025-11-20 01:00 UTC to 2025-11-20 05:00 UTC Nov 20, 2025 01:00-05:00 UTC

Past Incidents

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Tokyo, from 2025-11-18 13:00 UTC to 2025-11-18 17:00 UTC Nov `18`, `2025` `13:00`-`17:00` UTC

[Planned Maintenance] Secure Access Dashboard between November 18th 20:00 UTC and November 18th 22:30 UTC Nov `18`, `2025` `20:00`-`22:30` UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Frankfurt / London, from 2025-11-18 21:00 UTC to 2025-11-19 01:00 UTC Nov `18`, `2025` `21:00` - Nov `19`, `2025` `01:00` UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Ohio / North Virginia / Oregon, from 2025-11-19 01:00 UTC to 2025-11-19 05:00 UTC Nov `19`, `2025` `01:00`-`05:00` UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Tokyo, from 2025-11-19 13:00 UTC to 2025-11-19 17:00 UTC Nov `19`, `2025` `13:00`-`17:00` UTC

[Planned Maintenance] Cisco Secure Access - Zero Trust Access Maintenance in India (West) between 16:00 UTC and 18:00 on November 19th Nov `19`, `2025` `16:00`-`18:00` UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Frankfurt / London, from 2025-11-19 21:00 UTC to 2025-11-20 01:00 UTC Nov `19`, `2025` `21:00` - Nov `20`, `2025` `01:00` UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Ohio / North Virginia / Oregon, from 2025-11-20 01:00 UTC to 2025-11-20 05:00 UTC Nov `20`, `2025` `01:00`-`05:00` UTC