Update - Intermittent connectivity issues have been resolved for the following sites:
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)

We are still working with our infrastructure provider on Frankfurt site intermittent connectivity issue.

Aug 16, 2026 - 16:00 UTC
Monitoring - All Cisco services are now fully operational and stable, with ongoing monitoring in place.
We are waiting updates from our infrastructure provider.

Aug 15, 2026 - 14:50 UTC
Update - We are continuing to investigate this issue
Aug 15, 2026 - 09:48 UTC
Investigating - We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.


Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:

Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)

Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

We sincerely appreciate your patience and understanding.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 15, 2026 - 09:30 UTC
Update - We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.

Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.

Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.

If you require any assistance, please contact us. We will provide guidance on the necessary actions.

Apr 27, 2026 - 17:47 UTC
Identified - We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.

We are closely monitoring the situation and will provide further updates as more information becomes available.

Mar 03, 2026 - 19:55 UTC
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 18:07 UTC
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 12:17 UTC
Update - For Organizations Located Only in ME-Central:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.

SWG Services in ME-Central:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.

Please follow these steps to change Network Tunnel Group region:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.

ACGW Services in ME-Central:
Please follow these steps:

• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.

For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita

This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.


If you require any assistance, please contact us. We will provide guidance on the necessary actions.

We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.

Mar 02, 2026 - 09:03 UTC
Update - We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.

We apologize for any inconvenience caused and thank you for your patience.

Mar 02, 2026 - 08:34 UTC
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 07:49 UTC
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 06:18 UTC
Investigating - We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.

If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

Mar 02, 2026 - 05:55 UTC

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud Technology Limited (DCC), who is the authorized operator and seller of Cisco Secure Access China operated by DCC service. For more information about this data center click here.

Asia Pacific (Hong Kong) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
Asia Pacific (Jakarta) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Osaka) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Singapore) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
Asia Pacific (Tokyo) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Seoul) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Africa (South Africa) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Australia (Sydney) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
Intelligent Proxy Operational
Brazil Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Canada (Central) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Canada (West) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
China (Beijing)* Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Reporting and Logging Operational
Web Security Operational
Dashboard Operational
Identity Operational
Europe (Germany) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
Europe (Milan) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Europe (Spain) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Europe (Stockholm) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Europe (France) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
India (South) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
India (West) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Israel (Tel Aviv) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
LATAM (Mexico) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Middle East (UAE) Degraded Performance
API Degraded Performance
Cisco Secure Client Degraded Performance
Data Loss Prevention Degraded Performance
DNS Degraded Performance
Experience Insights Degraded Performance
Network Tunnel Groups Degraded Performance
Policy Enforcement Degraded Performance
Remote Access VPN Degraded Performance
Remote Browser Isolation Degraded Performance
Reporting and Logging Degraded Performance
Reserved IP Degraded Performance
Resource Connector Degraded Performance
Web Security Degraded Performance
Zero Trust Access Degraded Performance
Saudi Arabia Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention (LA) Operational
DNS Operational
Experience Insights (LA) Operational
Network Tunnel Groups (LA) Operational
Policy Enforcement Operational
Remote Access VPN (LA) Operational
Remote Browser Isolation (LA) Operational
Reporting and Logging Operational
Reserved IP (LA) Operational
Resource Connector (LA) Operational
Web Security (LA) Operational
Zero Trust Access (LA) Operational
Switzerland (Zurich) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
United Kingdom Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
US (California) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
US (Central) Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
US (Midwest) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (Pacific Northwest) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
US (Virginia) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Intelligent Proxy Operational
Global Operational
Cloud Malware Protection Operational
Dashboard Operational
Documentation Operational
Identity Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Support Ticketing System Operational
Virtual Appliance Operational
Warn/Block Pages Operational
Zero Trust Access Operational
API Operational
UI Operational
DNS Operational
Remote Access VPN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN, Australia (Sydney) - From 2026-08-17 14:00 UTC to 2026-08-17 22:00 UTC Aug 17, 2026 14:00-22:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 17th, 14:00 UTC to August 17th, 22:00 UTC

Impact
Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Australia (Sydney) : ap-southeast-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 18:18 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Australia (Sydney) - From 2026-08-17 14:00 UTC to 2026-08-17 22:00 UTC Aug 17, 2026 14:00-22:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services in the Australia (Sydney) region. The activity will be performed one data center at a time.

Date and Time
August 17th, 14:00 UTC to August 17th, 22:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Sydney - Australia (Sydney): ap-southeast-2_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:13 UTC

Cisco Secure Access - [Planned Maintenance] Resource Connector, Australia (Sydney) - From 2026-08-17 15:30 UTC to 2026-08-17 18:00 UTC Aug 17, 2026 15:30-18:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will upgrade the Resource Connector solution in Australia (Sydney) to support enhanced Cisco Secure Access functionality. The two Sydney data centers will be updated sequentially, beginning with ap-southeast-2_1_0, followed by ap-southeast-2_1_1. The rotation process for each data center is expected to take approximately 30 minutes.

Date and Time
August 17th, 15:30 UTC to August 17th, 18:00 UTC

Impact
Resource Connector sessions connected through the data center being updated can briefly move to the other healthy Sydney data center. Customers can experience a short traffic interruption during this movement. New sessions are not expected to be impacted. Recovery is automatic and expected within one minute, and no customer action is required. The data centers will be updated one at a time to minimize disruption. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Australia (Sydney): ap-southeast-2_1_0
Australia (Sydney): ap-southeast-2_1_1

Components
Resource Connector

We're Here to Help
If you have any questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 12, 2026 - 05:35 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, US, Canada, Brazil, Mexico - From 2026-08-18 02:00 UTC to 2026-08-18 10:00 UTC Aug 18, 2026 02:00-10:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 11, 2026 - 17:25 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected US, Canada, Brazil, and Mexico data centers. The activity will be performed one data center at a time.

Date and Time
August 18th, 02:00 UTC to August 18th, 10:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Ashburn - US (Virginia): us-east-1_1_0
Columbus - US (Midwest): us-east-2_1_0
Miami - US (Virginia): csc_us-east-1_1_0
Toronto - Canada (Central): ca-central-1_1_0
Portland - US (Pacific Northwest): us-west-2_1_0
Los Angeles - US (California): csc_us-west-1_1_0
Sao Paulo - Brazil: sa-east-1_1_0
Mexico City - LATAM (Mexico): mx-central-1_1_0
Calgary - Canada (West): ca-west-1_1_0
Dallas - US (Central): csc_us-central-1_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 11, 2026 - 17:21 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Australia (Sydney), Asia Pacific (Hong Kong, Jakarta) - From 2026-08-18 13:00 UTC to 2026-08-18 21:00 UTC Aug 18, 2026 13:00-21:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected Australia, Hong Kong, and Jakarta data centers. The activity will be performed one data center at a time.

Date and Time
August 18th, 13:00 UTC to August 18th, 21:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Sydney - Australia (Sydney): ap-southeast-2_1_0
Hong Kong - Asia Pacific (Hong Kong): ap-east-1_1_0
Jakarta - Asia Pacific (Jakarta): ap-southeast-3_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:28 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, India - From 2026-08-18 16:00 UTC to 2026-08-19 00:00 UTC Aug 18, 2026 16:00 - Aug 19, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected India data centers. The activity will be performed one data center at a time.

Date and Time
August 18th, 16:00 UTC to August 19th, 00:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Mumbai - India (West): ap-south-1_1_0
Hyderabad - India (South): ap-south-2_1_0
Mumbai - India (West): csc_ap-south-1_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:32 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific (Tokyo, Osaka, Singapore) - From 2026-08-18 16:00 UTC to 2026-08-18 20:00 UTC Aug 18, 2026 16:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected Tokyo, Osaka, and Singapore data centers. The activity will be performed one data center at a time.

Date and Time
August 18th, 16:00 UTC to August 18th, 20:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Tokyo - Asia Pacific (Tokyo): csc_ap-northeast-1_1_0
Tokyo - Asia Pacific (Tokyo): ap-northeast-1_1_0
Osaka - Asia Pacific (Osaka): ap-northeast-3_1_0
Singapore - Asia Pacific (Singapore): ap-southeast-1_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:33 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Europe, Israel, Africa, Saudi Arabia - From 2026-08-18 20:00 UTC to 2026-08-19 04:00 UTC Aug 18, 2026 20:00 - Aug 19, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected Europe, Israel, Africa, and Saudi Arabia data centers. The activity will be performed one data center at a time.

Date and Time
August 18th, 20:00 UTC to August 19th, 04:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
London - United Kingdom: eu-west-2_1_0
Paris - Europe (France): eu-west-3_1_0
Frankfurt - Europe (Germany): eu-central-1_1_0
Zurich - Switzerland (Zurich): eu-central-2_1_0
Stockholm - Europe (Stockholm): eu-north-1_1_0
Tel Aviv - Israel (Tel Aviv): il-central-1_1_0
Cape Town - Africa (South Africa): af-south-1_1_0
Zaragoza - Europe (Spain): eu-south-2_1_0
Milan - Europe (Milan): eu-south-1_1_0
Jeddah - Saudi Arabia: csc_me-central-2_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:38 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, US, Canada, Brazil, Mexico - From 2026-08-19 02:00 UTC to 2026-08-19 10:00 UTC Aug 19, 2026 02:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected US, Canada, Brazil, and Mexico data centers. The activity will be performed one data center at a time.

Date and Time
August 19th, 02:00 UTC to August 19th, 10:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Ashburn - US (Virginia): us-east-1_1_1
Reston - US (Virginia): csc_us-east-1_1_1
Columbus - US (Midwest): us-east-2_1_1
Portland - US (Pacific Northwest): us-west-2_1_1
San Jose - US (California): csc_us-west-1_1_1
Denver - US (Central): csc_us-central-1_1_1
Toronto - Canada (Central): ca-central-1_1_1
Calgary - Canada (West): ca-west-1_1_1
Sao Paulo - Brazil: sa-east-1_1_1
Mexico City - LATAM (Mexico): mx-central-1_1_1

Components
Network Tunnel Groups

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If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:42 UTC

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN, Canada (Central, West), LATAM (Mexico), Brazil, US (Miami) - From 2026-08-19 02:00 UTC to 2026-08-19 10:00 UTC Aug 19, 2026 02:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 19th, 02:00 UTC to August 19th, 10:00 UTC

Impact
Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Canada (Central) : ca-central-1_1_0
Canada (West) : ca-west-1_1_0
LATAM (Mexico) : mx-central-1_1_0
Brazil : sa-east-1_1_0
US (Miami) : csc_us-east-1_1_0

Components
Remote Access VPN

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If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 18:28 UTC

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN, Asia Pacific (Hong Kong, Jakarta), Australia (Sydney) - From 2026-08-19 13:00 UTC to 2026-08-19 21:00 UTC Aug 19, 2026 13:00-21:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 19th, 13:00 UTC to August 19th, 21:00 UTC

Impact
Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Asia Pacific (Hong Kong) : ap-east-1_1_0
Australia (Sydney) : ap-southeast-2_1_0
Asia Pacific (Jakarta) : ap-southeast-3_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 18:33 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific (Jakarta, Hong Kong), India - From 2026-08-19 16:00 UTC to 2026-08-20 00:00 UTC Aug 19, 2026 16:00 - Aug 20, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected Jakarta, Hong Kong, and India data centers. The activity will be performed one data center at a time.

Date and Time
August 19th, 16:00 UTC to August 20th, 00:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Jakarta - Asia Pacific (Jakarta): ap-southeast-3_1_1
Mumbai - India (West): ap-south-1_1_1
Hyderabad - India (South): ap-south-2_1_1
Chennai - India (West): csc_ap-south-1_1_1
Hong Kong - Asia Pacific (Hong Kong): ap-east-1_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:46 UTC

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN, India (West, South) - From 2026-08-19 16:00 UTC to 2026-08-20 00:00 UTC Aug 19, 2026 16:00 - Aug 20, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 19th, 16:00 UTC to August 20th, 00:00 UTC

Impact
Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
India (West) : csc_ap-south-1_1_0
India (South) : ap-south-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 18:37 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific (Tokyo, Osaka, Singapore) - From 2026-08-19 16:00 UTC to 2026-08-19 20:00 UTC Aug 19, 2026 16:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected Tokyo, Osaka, and Singapore data centers. The activity will be performed one data center at a time.

Date and Time
August 19th, 16:00 UTC to August 19th, 20:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Osaka - Asia Pacific (Tokyo): csc_ap-northeast-1_1_1
Tokyo - Asia Pacific (Tokyo): ap-northeast-1_1_1
Osaka - Asia Pacific (Osaka): ap-northeast-3_1_1
Singapore - Asia Pacific (Singapore): ap-southeast-1_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:47 UTC

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN, Africa (South Africa), Europe, United Kingdom, Israel, Middle East - From 2026-08-19 20:00 UTC to 2026-08-20 04:00 UTC Aug 19, 2026 20:00 - Aug 20, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 19th, 20:00 UTC to August 20th, 04:00 UTC

Impact
Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Africa (South Africa) : af-south-1_1_0
Europe (Germany) : eu-central-1_1_0
Switzerland (Zurich) : eu-central-2_1_0
Europe (Stockholm) : eu-north-1_1_0
Europe (Milan) : eu-south-1_1_0
Europe (Spain) : eu-south-2_1_0
United Kingdom : eu-west-2_1_0
United Kingdom : csc_eu-west-2_1_0
Europe (France) : eu-west-3_1_0
Israel : il-central-1_1_0
Middle East (Saudi Arabia) : csc_me-central-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 18:49 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Europe, Israel, Africa, Saudi Arabia - From 2026-08-19 21:30 UTC to 2026-08-20 05:30 UTC Aug 19, 2026 21:30 - Aug 20, 2026 05:30 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services across selected Europe, Israel, Africa, and Saudi Arabia data centers. The activity will be performed one data center at a time.

Date and Time
August 19th, 21:30 UTC to August 20th, 05:30 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
London - United Kingdom: eu-west-2_1_1
Paris - Europe (France): eu-west-3_1_1
Frankfurt - Europe (Germany): eu-central-1_1_1
Zurich - Switzerland (Zurich): eu-central-2_1_1
Stockholm - Europe (Stockholm): eu-north-1_1_1
Tel Aviv - Israel (Tel Aviv): il-central-1_1_1
Cape Town - Africa (South Africa): af-south-1_1_1
Zaragoza - Europe (Spain): eu-south-2_1_1
Milan - Europe (Milan): eu-south-1_1_1
Riyadh - Saudi Arabia: csc_me-central-2_1_2

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:53 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Canada (Central, West), LATAM (Mexico), Brazil, US (Central, Miami, California), - From 2026-08-20 02:00 UTC to 2026-08-20 10:00 UTC Aug 20, 2026 02:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 20th, 02:00 UTC to August 20th, 10:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Canada (Central) : ca-central-1_1_1
Canada (West) : ca-west-1_1_1
LATAM (Mexico) : mx-central-1_1_1
Brazil : sa-east-1_1_1
US (Central) : csc_us-central-1_1_1
US (Miami) : csc_us-east-1_1_1
US (California) : csc_us-west-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:03 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, China (Beijing) - From 2026-08-20 14:00 UTC to 2026-08-20 20:00 UTC Aug 20, 2026 14:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Network Tunnel Groups services in the China (Beijing) region. The activity will be performed one data center at a time.

Date and Time
August 20th, 14:00 UTC to August 20th, 20:00 UTC

Impact
During the maintenance window, customer IPsec tunnels may fail over to another available data center in the same region. The activity will be performed one data center at a time. Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Application sessions may briefly reconnect during failover. No customer action is expected during the maintenance window.

Data Centers
Beijing - China (Beijing): cn-north-1_1_0
Beijing - China (Beijing): cn-north-1_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 11, 2026 - 17:59 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Hong Kong, Jakarta), India (West, South) - From 2026-08-20 16:00 UTC to 2026-08-21 00:00 UTC Aug 20, 2026 16:00 - Aug 21, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 20th, 16:00 UTC to August 21st, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Hong Kong) : ap-east-1_1_1
India (West) : csc_ap-south-1_1_1
India (West) : ap-south-1_1_1
India (South) : ap-south-2_1_1
Asia Pacific (Jakarta) : ap-southeast-3_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:11 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Africa (South Africa), Europe, United Kingdom, Israel, Middle East - From 2026-08-20 20:00 UTC to 2026-08-21 04:00 UTC Aug 20, 2026 20:00 - Aug 21, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 20th, 20:00 UTC to August 21st, 04:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Africa (South Africa) : af-south-1_1_1
Europe (Germany) : eu-central-1_1_1
Switzerland (Zurich) : eu-central-2_1_1
Europe (Stockholm) : eu-north-1_1_1
Europe (Milan) : eu-south-1_1_1
Europe (Spain) : eu-south-2_1_1
United Kingdom : eu-west-2_1_1
United Kingdom : csc_eu-west-2_1_1
Europe (France) : eu-west-3_1_1
Israel : il-central-1_1_1
Middle East (Saudi Arabia) : csc_me-central-2_1_2

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:21 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, US - From 2026-08-26 02:00 UTC to 2026-08-26 10:00 UTC Aug 26, 2026 02:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 26th, 02:00 UTC to August 26th, 10:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
US (Central) : csc_us-central-1_1_0
US (Virginia) : us-east-1_1_0
US (Miami) : csc_us-east-1_1_0
US (Midwest) : us-east-2_1_0
US (California) : csc_us-west-1_1_0
US (Pacific Northwest) : us-west-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:28 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-08-26 16:00 UTC to 2026-08-27 00:00 UTC Aug 26, 2026 16:00 - Aug 27, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 26th, 16:00 UTC to August 27th, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
India (West) : ap-south-1_1_0
India (West) : csc_ap-south-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:33 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Europe (Germany, France), United Kingdom, Israel, Middle East(Saudi Arabia) - From 2026-08-26 20:00 UTC to 2026-08-27 04:00 UTC Aug 26, 2026 20:00 - Aug 27, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 26th, 20:00 UTC to August 27th, 04:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Europe (Germany) : eu-central-1_1_0
United Kingdom : eu-west-2_1_0
United Kingdom : csc_eu-west-2_1_0
Europe (France) : eu-west-3_1_0
Israel : il-central-1_1_0
Middle East (Saudi Arabia) : csc_me-central-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:39 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, US - From 2026-08-27 02:00 UTC to 2026-08-27 10:00 UTC Aug 27, 2026 02:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 27th, 02:00 UTC to August 27th, 10:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
US (Central) : csc_us-central-1_1_1
US (Virginia) : us-east-1_1_1
US (Miami) : csc_us-east-1_1_1
US (Midwest) : us-east-2_1_1
US (California) : csc_us-west-1_1_1
US (Pacific Northwest) : us-west-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:49 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo, Singapore, Osaka, Seoul) - From 2026-08-27 16:00 UTC to 2026-08-27 20:00 UTC Aug 27, 2026 16:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 27th, 16:00 UTC to August 27th, 20:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Tokyo) : ap-northeast-1_1_0
Asia Pacific (Tokyo) : csc_ap-northeast-1_1_0
Asia Pacific (Seoul) : ap-northeast-2_1_0
Asia Pacific (Osaka) : ap-northeast-3_1_0
Asia Pacific (Singapore) : ap-southeast-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:45 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-08-27 16:00 UTC to 2026-08-28 00:00 UTC Aug 27, 2026 16:00 - Aug 28, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 27th, 16:00 UTC to August 28th, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
India (West) : ap-south-1_1_1
India (West) : csc_ap-south-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:52 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Europe (Germany, France), United Kingdom, Israel, Middle East(Saudi Arabia) - From 2026-08-27 20:00 UTC to 2026-08-28 04:00 UTC Aug 27, 2026 20:00 - Aug 28, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 27th, 20:00 UTC to August 28th, 04:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Europe (Germany) : eu-central-1_1_1
United Kingdom : eu-west-2_1_1
United Kingdom : csc_eu-west-2_1_1
Europe (France) : eu-west-3_1_1
Israel : il-central-1_1_1
Middle East (Saudi Arabia) : csc_me-central-2_1_2

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:56 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo, Singapore, Osaka, Seoul) - From 2026-08-28 16:00 UTC to 2026-08-28 20:00 UTC Aug 28, 2026 16:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 28th, 16:00 UTC to August 28th, 20:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Tokyo) : ap-northeast-1_1_1
Asia Pacific (Tokyo) : csc_ap-northeast-1_1_1
Asia Pacific (Seoul) : ap-northeast-2_1_1
Asia Pacific (Osaka) : ap-northeast-3_1_1
Asia Pacific (Singapore) : ap-southeast-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Posted on Aug 14, 2026 - 19:59 UTC

Aug 17, 2026

Resolved - The issue affecting Dashboard service with web proxy log in China data Center has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 17, 06:30 UTC
Investigating - We are investigating an issue with web proxy log in Dashboard service affecting customers connecting to the China data center.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

Aug 17, 06:13 UTC
Resolved - The issue affecting Website Access Issue in Tokyo region has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 17, 02:38 UTC
Monitoring - Mitigation measures have been implemented and are currently under observation. A final update will be provided once the issue is fully resolved.
Aug 17, 02:16 UTC
Investigating - We are currently investigating intermittent Website Access Issue in the Tokyo region for customers who are using Reserved IP only.
Customers may experience degradation while browsing websites, and may need to retry/refresh their operation.

Aug 17, 01:20 UTC

Aug 16, 2026

Unresolved incident: [Cisco Secure Access] - Intermittent Service Disruption in Multiple Regions.

Aug 15, 2026

Resolved - Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC. Customers should now experience normal service performance.

Reporting services may take a few hours to fully catch up. During this time, some log and report data may appear delayed.

We sincerely appreciate your patience and understanding.

Aug 15, 05:12 UTC
Identified - As part of our mitigation efforts, we are redirecting traffic from the affected data center to restore normal service for impacted customers.

We sincerely appreciate your patience and understanding.

Aug 15, 03:59 UTC
Investigating - We are currently investigating a potential network connectivity issue affecting customers connecting to the Europe (Germany) data center. Customers may have experienced intermittent service disruption, including brief connection interruptions or degraded traffic performance.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 15, 03:18 UTC

Aug 14, 2026

Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:23 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 3rd, 20:00 UTC to September 4th, 04:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
US (Virginia) : us-east-1_1_1
US (Pacific Northwest) : us-west-2_1_1
Asia Pacific (Seoul) : ap-northeast-2_1_1
Asia Pacific (Jakarta) : ap-southeast-3_1_1
Europe (France) : eu-west-3_1_1
Canada (West) : ca-west-1_1_1
LATAM (Mexico) : mx-central-1_1_1

Components
Remote Access VPN

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Aug 13, 21:32 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:22 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 3rd, 16:00 UTC to September 3rd, 20:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Tokyo) : ap-northeast-1_1_1
Asia Pacific (Osaka) : ap-northeast-3_1_1
Asia Pacific (Singapore) : ap-southeast-1_1_1

Components
Remote Access VPN

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If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 21:22 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:22 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 3rd, 16:00 UTC to September 4th, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
US (Miami) : csc_us-east-1_1_0
US (California) : csc_us-west-1_1_0
US (Central) : csc_us-central-1_1_0
United Kingdom : csc_eu-west-2_1_0
India (West) : csc_ap-south-1_1_0
Middle East (Saudi Arabia) : csc_me-central-2_1_0

Components
Remote Access VPN

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If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 21:18 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:21 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 2nd, 16:00 UTC to September 2nd, 20:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Tokyo) : ap-northeast-1_1_0
Asia Pacific (Osaka) : ap-northeast-3_1_0
Asia Pacific (Singapore) : ap-southeast-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 21:09 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:20 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 2nd, 16:00 UTC to September 3rd, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
US (Virginia) : us-east-1_1_0
US (Oregon) : us-west-2_1_0
Asia Pacific (Seoul) : ap-northeast-2_1_0
Asia Pacific (Jakarta) : ap-southeast-3_1_0
Europe (France) : eu-west-3_1_0
Canada (West) : ca-west-1_1_0
LATAM (Mexico) : mx-central-1_1_0

Components
Remote Access VPN

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If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 21:02 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:19 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 27th, 16:00 UTC to August 28th, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Hong Kong) : ap-east-1_1_1
Europe (Germany) : eu-central-1_1_1
Switzerland (Zurich) : eu-central-2_1_1
United Kingdom : eu-west-2_1_1
US (Ohio) : us-east-2_1_1
India (West) : ap-south-1_1_1
India (South) : ap-south-2_1_1

Components
Remote Access VPN

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If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 20:49 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:18 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 27th, 02:00 UTC to August 27th, 10:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Brazil (Sao Paulo): sa-east-1_1_1
Canada (Central) : ca-central-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 20:43 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:17 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 26th, 16:00 UTC to August 27th, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Europe (Germany) : eu-central-1_1_0
Switzerland (Zurich) : eu-central-2_1_0
United Kingdom : eu-west-2_1_0
US (Ohio) : us-east-2_1_0
India (West) : ap-south-1_1_0
India (South) : ap-south-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 20:38 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:16 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 25th, 13:00 UTC to August 25th, 21:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Australia (Sydney) : ap-southeast-2_1_0
Australia (Sydney) : ap-southeast-2_1_1
Asia Pacific (Hong Kong) : ap-east-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 20:20 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:14 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 25th, 02:00 UTC to August 25th, 10:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Brazil (Sao Paulo): sa-east-1_1_0
Canada (Central) : ca-central-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 20:11 UTC
Completed - The maintenance has been cancelled and has been rescheduled for a later date.
Aug 14, 20:13 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 20th, 20:00 UTC to August 21st, 04:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance may experience disconnection during the maintenance window. Users will need to manually reconnect. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Europe (Stockholm) : eu-north-1_1_1
Europe (Milan) : eu-south-1_1_1
Europe (Spain) : eu-south-2_1_1
Africa (South Africa) : af-south-1_1_1
Israel : il-central-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 20:03 UTC
Completed - The maintenance has been canceled and has been rescheduled for a later date.
Aug 14, 20:10 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 19th, 20:00 UTC to August 20th, 04:00 UTC

Impact
Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Europe (Stockholm) : eu-north-1_1_0
Europe (Milan) : eu-south-1_1_0
Europe (Spain) : eu-south-2_1_0
Africa (South Africa) : af-south-1_1_0
Israel : il-central-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 13, 19:46 UTC

Aug 13, 2026

Completed - The scheduled maintenance has been completed.
Aug 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
This is an upgrade of the Firewall as a Service component.

Date and Time
August 13th, 16:00 UTC to August 13th, 20:00 UTC

Impact
Cisco will upgrade one vEDC at a time to minimize service disruption. Within each vEDC, firewall nodes will be upgraded on a rolling basis. Most traffic is expected to continue without noticeable impact. However, existing sessions may experience a brief interruption or traffic degradation during a node upgrade, lasting up to 10 minutes. New sessions are not expected to be affected, and most traffic should recover automatically. Long-running sessions, such as RDP connections, may be disconnected and require users to reconnect manually. No action is required for other traffic.

Policy Enforcement: No service interruption or traffic impact is expected. No customer action required.

Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Paired Data Centers (No impact)
Asia Pacific (Tokyo) - ap-northeast-1_1_1
Asia Pacific (Osaka) - ap-northeast-3_1_1
Asia Pacific (Singapore) - ap-southeast-1_1_1

Components
Policy Enforcement

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If you have questions, please visit our Support page or contact your Cisco representative.

Aug 7, 07:02 UTC

Aug 12, 2026

Completed - The scheduled maintenance has been completed.
Aug 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
This is an upgrade of the Firewall as a Service component.

Date and Time
August 12th, 16:00 UTC to August 12th, 20:00 UTC

Impact
Cisco will upgrade one vEDC at a time to minimize service disruption. Within each vEDC, firewall nodes will be upgraded on a rolling basis. Most traffic is expected to continue without noticeable impact. However, existing sessions may experience a brief interruption or traffic degradation during a node upgrade, lasting up to 10 minutes. New sessions are not expected to be affected, and most traffic should recover automatically. Long-running sessions, such as RDP connections, may be disconnected and require users to reconnect manually. No action is required for other traffic.

Policy Enforcement: No service interruption or traffic impact is expected. No customer action required.

Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Paired Data Centers (No impact)
Asia Pacific (Tokyo) - ap-northeast-1_1_1
Asia Pacific (Osaka) - ap-northeast-3_1_1
Asia Pacific (Singapore) - ap-southeast-1_1_1

Components
Policy Enforcement

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 7, 07:02 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 02:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 12th, 02:00 UTC to August 12th, 10:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Target DCv2 Data Centers
US (Virginia): csc_us-east-1_1_0
US (Virginia): csc_us-east-1_1_1
US (California): csc_us-west-1_1_0
US (California): csc_us-west-1_1_1
US (Central): csc_us-central-1_1_0
US (Central): csc_us-central-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 15:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 10, 21:20 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 11th, 20:00 UTC to August 12th, 04:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Target DCv2 Data Centers
Middle East (Saudi Arabia): csc_me-central-2_1_0
Middle East (Saudi Arabia): csc_me-central-2_1_2
Europe (Germany): eu-central-1_1_0
Europe (Germany): csc_eu-central-1_1_1
United Kingdom: csc_eu-west-2_1_0
United Kingdom: csc_eu-west-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 15:33 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:01 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 11th, 16:00 UTC to August 12th, 00:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Target DCv2 Data Centers
India (West): csc_ap-south-1_1_0
India (West): csc_ap-south-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 15:10 UTC

Aug 11, 2026

Completed - The scheduled maintenance has been completed.
Aug 11, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 11th, 16:00 UTC to August 11th, 20:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Osaka): ap-northeast-3_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 15:02 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:01 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 11th, 16:00 UTC to August 11th, 20:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Target DCv2 Data Centers
Asia Pacific (Tokyo): csc_ap-northeast-1_1_0
Asia Pacific (Osaka): csc_ap-northeast-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 15:26 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 02:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 11th, 02:00 UTC to August 11th, 10:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
US (Virginia): us-east-1_1_0
US (Virginia): us-east-1_1_1
US (Midwest): us-east-2_1_0
US (Midwest): us-east-2_1_1
Canada (Central): ca-central-1_1_0
Canada (Central): ca-central-1_1_1
Canada (West): ca-west-1_1_0
Canada (West): ca-west-1_1_1
LATAM (Mexico): mx-central-1_1_0
LATAM (Mexico): mx-central-1_1_1
US (Pacific Northwest): us-west-2_1_0
US (Pacific Northwest): us-west-2_1_1
Brazil: sa-east-1_1_0
Brazil: sa-east-1_1_1

Target DCv2 Data Centers
US (Virginia): csc_us-east-1_1_0
US (Virginia): csc_us-east-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 14:45 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:01 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 10th, 20:00 UTC to August 11th, 04:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Africa (South Africa): af-south-1_1_0
Africa (South Africa): af-south-1_1_1
Europe (Germany): eu-central-1_1_0
Europe (Germany): eu-central-1_1_1
Switzerland (Zurich): eu-central-2_1_0
Switzerland (Zurich): eu-central-2_1_1
Europe (Stockholm): eu-north-1_1_0
Europe (Stockholm): eu-north-1_1_1
Europe (Milan): eu-south-1_1_0
Europe (Milan): eu-south-1_1_1
Europe (Spain): eu-south-2_1_0
Europe (Spain): eu-south-2_1_1
Europe (France): eu-west-3_1_0
Europe (France): eu-west-3_1_1
United Kingdom: eu-west-2_1_0
United Kingdom: eu-west-2_1_1
Israel: il-central-1_1_0
Israel: il-central-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 14:22 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 16:01 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 10th, 16:00 UTC to August 11th, 00:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
India (West): ap-south-1_1_0
India (West): ap-south-1_1_1
India (South): ap-south-2_1_0
India (South): ap-south-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 14:01 UTC

Aug 10, 2026

Completed - The scheduled maintenance has been completed.
Aug 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 13:45 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 10th, 13:45 UTC to August 10th, 21:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Australia (Sydney): ap-southeast-2_1_0
Australia (Sydney): ap-southeast-2_1_1
Asia Pacific (Hong Kong): ap-east-1_1_0
Asia Pacific (Hong Kong): ap-east-1_1_1
Asia Pacific (Jakarta): ap-southeast-3_1_0
Asia Pacific (Jakarta): ap-southeast-3_1_1
Asia Pacific (Seoul): ap-northeast-2_1_0
Asia Pacific (Seoul): ap-northeast-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 13:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
August 10th, 16:00 UTC to August 10th, 20:00 UTC

Impact
Active VPN sessions may briefly disconnect during rolling updates within each region's maintenance window. Users need to Reconnect to re-establishes the sessions.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Data Centers
Asia Pacific (Singapore): ap-southeast-1_1_0
Asia Pacific (Singapore): ap-southeast-1_1_1

Components
Remote Access VPN

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If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 13:53 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 16:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing emergency maintenance.

Maintenance Details
Cisco will perform emergency maintenance on Network Tunnel Groups in the Asia Pacific (Seoul) region. Only one data center in the region will be updated at a time.

Date and Time
August 10th, 2026, 16:30 UTC to August 10th, 2026, 19:00 UTC

Impact
During the maintenance window, customer IPsec tunnels connected through the affected Seoul data center may fail over to another available data center in the region. Customer traffic is not expected to be interrupted. Recovery is expected to be automatic, and no customer action is required.

Data Centers
Asia Pacific (Seoul): ap-northeast-2_1_0
Asia Pacific (Seoul): ap-northeast-2_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 10, 15:47 UTC

Aug 9, 2026

Resolved - The issue affecting Remote Access VPN connectivity in the Miami, Reston, Dallas, and Jeddah data centers was resolved.

Services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we continue to improve your Cisco Secure Access experience.

Aug 9, 06:13 UTC
Identified - We have identified the root cause of the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah.

A mitigation has been applied in Dallas, and the issue is no longer being observed at that site. Our engineering teams are applying the same mitigation to the remaining affected sites.

We will continue monitoring service stability and provide a final update once the issue is fully resolved.

Aug 9, 04:20 UTC
Update - Our engineering teams continue to investigate the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah. Troubleshooting remains in progress, and we are working to restore normal service as quickly as possible.

We will provide another update as soon as additional information becomes available.

Aug 9, 03:23 UTC
Update - We have identified an additional affected csc_me-central-2_1_0 site for this Remote Access VPN connectivity issue.
Current affected DCv2 sites:

Miami - csc_us-east-1_1_0
Reston - csc_us-east-1_1_1
Dallas - csc_us-central-1_1_0
Jeddah - csc_me-central-2_1_0

Aug 9, 01:45 UTC
Investigating - We are investigating an issue affecting Remote Access VPN connectivity for some customers using DCv2 sites in Miami, Reston, and Dallas.

Affected users may experience increased latency or failures when establishing VPN connections. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available.

Miami - csc_us-east-1_1_0
Reston - csc_us-east-1_1_1
Dallas - csc_us-central-1_1_0

Aug 9, 01:37 UTC

Aug 8, 2026

Completed - The scheduled maintenance has been completed.
Aug 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will be performing maintenance on the Tenant Controls service to update backend infrastructure and related service configuration.

Date and Time
August 8th, 16:00 UTC to August 8th, 20:00 UTC

Impact
During the maintenance window, users making changes to Tenant Controls may experience an issue where records created or updated may not be captured or reflected after the deployment is complete. Existing and new sessions using Tenant Controls during the maintenance window may experience temporary issues related to changes made during the window.

No direct traffic impact is expected. If any Tenant Controls changes are not reflected as expected, users can retry the action after the maintenance window. Recovery is expected to be automatic, and no customer action is required.

Policy Enforcement: No service interruption or traffic impact is expected. No customer action required.

Data Centers
Global

Components
Dashboard, Policy Enforcement

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If you have questions, please visit our Support page or contact your Cisco representative.

Jul 28, 08:30 UTC

Aug 7, 2026

Completed - The scheduled maintenance has been completed.
Aug 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 6, 16:44 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will be performing maintenance on Secure Access services to support platform reliability and ongoing service improvements.

Date and Time
Aug 7th, 2026, 16:00 UTC to Aug 7th, 2026, 20:00 UTC

Impact
No customer impact is expected during this maintenance activity. Traffic is expected to continue without interruption, and no customer action is required.

Data Centers
India (West): ap-south-1_1_0, csc_ap-south-1_1_0
India (South): ap-south-2_1_0
Asia Pacific (Tokyo): ap-northeast-1_1_0, csc_ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0
Asia Pacific (Seoul): ap-northeast-2_1_0

Components
Cisco Secure Client
Policy Enforcement
Resource Connector
Web Security
Zero Trust Access

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.

Aug 6, 16:17 UTC

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Resolved - The impact has been mitigated and this incident has been resolved.

Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows, in the US East and Canada regions. Some onboarding-related workflows may also have experienced intermittent failures.

Services have returned to normal operation.

Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.

Aug 5, 18:34 UTC
Identified - We are posting retroactively to inform customers of an issue affecting a subset of Cisco Secure Access services in the US East and Canada regions.

Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows. Some onboarding-related workflows may also have experienced intermittent failures. Existing established connectivity was not expected to be broadly impacted.

We have identified the issue and started mitigation steps to reduce the overall impact. Our engineering teams are continuing to investigate the root cause while mitigation work is in progress.

Updates and additional details will be provided as new information becomes available.

We appreciate your patience and understanding during this time.

Aug 5, 16:50 UTC
Completed - This scheduled maintenance has been canceled and will be completed under a new maintenance notification. The revised date and time will be communicated once confirmed.
Aug 5, 16:45 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
This is an upgrade of the Firewall as a Service component.

Date and Time
August 6th, 16:00 UTC to August 6th, 20:00 UTC

Impact
Cisco will upgrade one vEDC at a time to minimize service disruption. Within each vEDC, firewall nodes will be upgraded on a rolling basis. Most traffic is expected to continue without noticeable impact. However, existing sessions can experience a brief interruption or traffic degradation during a node upgrade, lasting up to 10 minutes. New sessions are not expected to be affected, and most traffic should recover automatically. Long-running sessions, such as RDP connections, can be disconnected and require users to reconnect manually. No action is required for other traffic.

Affected Data Centers
Asia Pacific (Tokyo) - ap-northeast-1_1_1
Asia Pacific (Osaka) - ap-northeast-3_1_1
Asia Pacific (Singapore) - ap-southeast-1_1_1

Paired Data Centers (No impact)
Asia Pacific (Tokyo) - ap-northeast-1_1_0
Asia Pacific (Osaka) - ap-northeast-3_1_0
Asia Pacific (Singapore) - ap-southeast-1_1_0

Components
Policy Enforcement

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.

Jul 31, 05:25 UTC
Completed - This scheduled maintenance has been canceled and will be completed under a new maintenance notification. The revised date and time will be communicated once confirmed.
Aug 5, 16:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
This is an upgrade of the Firewall as a Service component.

Date and Time
August 5th, 16:00 UTC to August 5th, 20:00 UTC

Impact
Cisco will upgrade one vEDC at a time to minimize service disruption. Within each vEDC, firewall nodes will be upgraded on a rolling basis. Most traffic is expected to continue without noticeable impact. However, existing sessions can experience a brief interruption or traffic degradation during a node upgrade, lasting up to 10 minutes. New sessions are not expected to be affected, and most traffic should recover automatically. Long-running sessions, such as RDP connections, can be disconnected and require users to reconnect manually. No action is required for other traffic.

Affected Data Centers
Asia Pacific (Tokyo) - ap-northeast-1_1_0
Asia Pacific (Osaka) - ap-northeast-3_1_0
Asia Pacific (Singapore) - ap-southeast-1_1_0

Paired Data Centers (No impact)
Asia Pacific (Tokyo) - ap-northeast-1_1_1
Asia Pacific (Osaka) - ap-northeast-3_1_1
Asia Pacific (Singapore) - ap-southeast-1_1_1

Components
Policy Enforcement

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.

Jul 31, 05:14 UTC
Resolved - The issue affecting traffic performance in the Japan (Osaka) region has been resolved as of 09:18 UTC. All services are now operating normally, with response times and throughput fully restored.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Aug 5, 09:25 UTC
Update - We are continuing to monitor the traffic slowness affecting the Japan (Osaka) region. Our engineering team has taken action to improve service performance. Customers should notice improved response times and increased throughput. Our teams continue to investigate the underlying cause to ensure sustained stability.

Thank you for your patience as we work to improve your experience.

Aug 5, 08:18 UTC
Investigating - We are investigating a potential issue with FireWall service affecting customers connecting to the Asia Pacific Osaka Data Center.

Customers may experience traffic disruption for services.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

Aug 5, 06:47 UTC

Aug 4, 2026

Resolved - We have mitigated the issue affecting Cisco Secure Access Firewall and VPN services in specific India and Tokyo locations.

Affected customers may have experienced intermittent connectivity issues, including packet loss or temporary connection drops, for services associated with the csc_ap-south-1_1_0 location in India and the csc-apne1-1-0-0 location in Tokyo. This issue did not affect all Cisco Secure Access services or all customers in these regions.

Remote Access VPN service has recovered in both affected locations, and services are currently stable. Our teams are continuing to monitor service health and have paused related maintenance activity while the incident is reviewed.

We appreciate your patience and understanding during this time.

Aug 4, 20:35 UTC
Resolved - Impact has been resolved as of 12:18 UTC, Aug 4, 2026. Affected services have been successfully brought back into rotation as of 13:02 UTC, Aug 5, 2026. All services are healthy, and the environment is operating normally.

We’re Here to Help If you continue to experience issues, please contact Cisco Support.

Aug 4, 15:05 UTC
Update - OOR for csc_us-east-1_1_0 DC is completed. Customer traffic is redirected to the nearby Data Center. Our engineering team is actively trying to mitigate the issue
Aug 4, 09:34 UTC
Update - We are taking the csc_us-east-1_1_0 Data Center Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
Aug 4, 08:44 UTC
Update - We are continuing to investigate disruption affecting the Cisco Secure Access services.
Aug 4, 07:39 UTC
Investigating - We are investigating a potential issue in Miami Data center affecting customers connectivity.

Customers may experience traffic disruption for services.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

Aug 4, 06:11 UTC

Aug 3, 2026

No incidents reported.