Cisco Secure Access Service Status Status

Cisco Secure Access – Potential Connectivity and Traffic Impact – Riyadh DCv2 (Saudi Arabia)

Update - We are taking the affected Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
Sep 18, 2026 - 05:59 UTC

Identified - We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.

Remediation efforts are underway.

Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
Sep 18, 2026 - 04:17 UTC

Investigating - We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Sep 18, 2026 - 03:23 UTC

[Cisco Secure Access] - Connectivity Issue – Dubai

Update - We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.

Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.

Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.

If you require any assistance, please contact us. We will provide guidance on the necessary actions.
Apr 27, 2026 - 17:47 UTC

Identified - We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.

We are closely monitoring the situation and will provide further updates as more information becomes available.
Mar 03, 2026 - 19:55 UTC

Update - We are continuing to investigate this issue.
Mar 02, 2026 - 18:07 UTC

Update - We are continuing to investigate this issue.
Mar 02, 2026 - 12:17 UTC

Update - For Organizations Located Only in ME-Central:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.

SWG Services in ME-Central:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.

Please follow these steps to change Network Tunnel Group region:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.

ACGW Services in ME-Central:
Please follow these steps:

• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.

For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita

This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.

If you require any assistance, please contact us. We will provide guidance on the necessary actions.

We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.
Mar 02, 2026 - 09:03 UTC

Update - We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.

We apologize for any inconvenience caused and thank you for your patience.
Mar 02, 2026 - 08:34 UTC

Update - We are continuing to investigate this issue.
Mar 02, 2026 - 07:49 UTC

Update - We are continuing to investigate this issue.
Mar 02, 2026 - 06:18 UTC

Investigating - We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.

If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 02, 2026 - 05:55 UTC

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud Technology Limited (DCC), who is the authorized operator and seller of Cisco Secure Access China operated by DCC service. For more information about this data center click here.

Asia Pacific (Hong Kong) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

Asia Pacific (Jakarta) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Osaka) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Singapore) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

Asia Pacific (Tokyo) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Seoul) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Africa (South Africa) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Australia (Sydney) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

Brazil Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (Central) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

China (Beijing)* Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Reporting and Logging Operational

Web Security Operational

Dashboard Operational

Identity Operational

Europe (Germany) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

Europe (Milan) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Spain) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Stockholm) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (France) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (South) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Israel (Tel Aviv) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

LATAM (Mexico) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Middle East (UAE) Degraded Performance

API Degraded Performance

Cisco Secure Client Degraded Performance

Data Loss Prevention Degraded Performance

DNS Degraded Performance

Experience Insights Degraded Performance

Network Tunnel Groups Degraded Performance

Policy Enforcement Degraded Performance

Remote Access VPN Degraded Performance

Remote Browser Isolation Degraded Performance

Reporting and Logging Degraded Performance

Reserved IP Degraded Performance

Resource Connector Degraded Performance

Web Security Degraded Performance

Zero Trust Access Degraded Performance

Saudi Arabia Degraded Performance

API Operational

Cisco Secure Client Operational

Data Loss Prevention (LA) Operational

DNS Operational

Experience Insights (LA) Operational

Network Tunnel Groups (LA) Operational

Policy Enforcement Degraded Performance

Remote Access VPN (LA) Operational

Remote Browser Isolation (LA) Operational

Reporting and Logging Operational

Reserved IP (LA) Operational

Resource Connector (LA) Operational

Web Security (LA) Operational

Zero Trust Access (LA) Operational

Switzerland (Zurich) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

United Kingdom Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

US (California) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

US (Central) Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

US (Midwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Pacific Northwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

US (Virginia) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

Global Operational

Cloud Malware Protection Operational

Dashboard Operational

Documentation Operational

Identity Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Support Ticketing System Operational

Virtual Appliance Operational

Warn/Block Pages Operational

Zero Trust Access Operational

API Operational

UI Operational

DNS Operational

Remote Access VPN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cisco Secure Access - [Planned Maintenance] Zero Trust Access, Global - From 2026-09-18 15:00 UTC to 2026-09-18 20:00 UTC Sep `18`, `2026` `15:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on supporting services for Zero Trust Access enrollment and renewal workflows.

Date and Time
September 18th, 15:00 UTC to September 18th, 20:00 UTC

Impact
During the maintenance window, existing enrolled clients and Resource Connectors will continue to operate. Users attempting new Zero Trust Access enrollment using Cisco Secure Client, new Resource Connector enrollment, or certificate renewal can be unable to complete those actions during the maintenance window. Existing Zero Trust Access connectivity is not expected to be impacted. Service is expected to recover automatically after the maintenance is completed, and no customer action is required.

Data Centers
Global

Components
Zero Trust Access

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Posted on Sep 14, 2026 - 20:15 UTC

Cisco Secure Access - [Planned Maintenance] Web Security, Asia Pacific (Osaka, Tokyo), India (South, West), US (Virginia) - From 2026-09-23 13:00 UTC to 2026-09-25 23:00 UTC Sep `23`, `2026` `13:00` - Sep `25`, `2026` `23:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
This maintenance activity involves upgrading the Secure Web Gateway to a newer platform as part of ongoing infrastructure improvements.

Date and Time: September 23rd, 13:00 UTC to September 25th, 23:00 UTC

Impact:
No customer impact is expected. Web Security traffic is expected to continue without service interruption, and no customer action is required.

Data Centers
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Tokyo): ap-northeast-1_1_0
India (South): ap-south-2_1_0
India (West): ap-south-1_1_0
US (Virginia): us-east-1_1_0

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Sep 17, 2026 - 23:32 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-09-23 16:00 UTC to 2026-09-24 00:00 UTC Sep `23`, `2026` `16:00` - Sep `24`, `2026` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Remote Access VPN services in the India (West) data center to support platform reliability and ongoing service improvements.

Date and Time
September 23rd, 16:00 UTC to September 24th, 00:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the data center being upgraded will be disconnected momentarily. New VPN connections are not expected to be impacted. Users who are disconnected will need to manually reconnect to the VPN.

The impact is limited to users connected through the data center being upgraded.

Data Centers
India (West): csc_ap-south-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Posted on Sep 15, 2026 - 22:16 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-09-24 16:00 UTC to 2026-09-25 00:00 UTC Sep `24`, `2026` `16:00` - Sep `25`, `2026` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Remote Access VPN services in the India (West) data center to support platform reliability and ongoing service improvements.

Date and Time
September 24th, 16:00 UTC to September 25th, 00:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the data center being upgraded will be disconnected momentarily. New VPN connections are not expected to be impacted. Users who are disconnected will need to manually reconnect to the VPN.

The impact is limited to users connected through the data center being upgraded.

Data Centers
India (West): csc_ap-south-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Posted on Sep 15, 2026 - 22:18 UTC

Cisco Secure Access - [Planned Maintenance] Dashboard, Global - EU App Discovery - From 2026-09-26 16:00 UTC to 2026-09-26 20:00 UTC Sep `26`, `2026` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform a regional cutover for App Discovery services in the EU region as part of ongoing platform updates.

Date and Time
September 26th, 16:00 UTC to September 26th, 20:00 UTC

Impact
During the maintenance window, EU customers using App Discovery, App Risk Profile, and Third-Party Apps pages can experience brief, intermittent errors, timeouts, or degraded responses. App Discovery public APIs, Risk Profile APIs, Third-Party Apps APIs, and related Reporting APIs can also temporarily return errors, incomplete responses, or time out.

The impact is expected to be intermittent during the transition, not continuous. Existing sessions are not intentionally terminated, but in-flight requests or reconnecting sessions can fail. Recovery is expected automatically after the transition completes. Users can refresh the page or retry failed requests, and API clients can retry failed API requests. This maintenance is limited to EU-region App Discovery services.

Data Centers
Global - EU

Components
Dashboard

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Posted on Sep 16, 2026 - 15:50 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo) - From 2026-09-30 16:00 UTC to 2026-10-01 00:00 UTC Sep `30`, `2026` `16:00` - Oct `1`, `2026` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Remote Access VPN services in the Asia Pacific (Tokyo) data center to support platform reliability and ongoing service improvements.

Date and Time
September 30th, 16:00 UTC to October 1st, 00:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the data center being upgraded will be disconnected momentarily. New VPN connections are not expected to be impacted. Users who are disconnected will need to manually reconnect to the VPN.

The impact is limited to users connected through the data center being upgraded.

Data Centers
Asia Pacific (Tokyo): csc_ap-northeast-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Posted on Sep 15, 2026 - 22:24 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo) - From 2026-10-01 16:00 UTC to 2026-10-02 00:00 UTC Oct `1`, `2026` `16:00` - Oct `2`, `2026` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform maintenance on Remote Access VPN services in the Asia Pacific (Tokyo) data center to support platform reliability and ongoing service improvements.

Date and Time
October 1st, 16:00 UTC to October 2nd, 00:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the data center being upgraded will be disconnected momentarily. New VPN connections are not expected to be impacted. Users who are disconnected will need to manually reconnect to the VPN.

The impact is limited to users connected through the data center being upgraded.

Data Centers
Asia Pacific (Tokyo): csc_ap-northeast-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Posted on Sep 15, 2026 - 22:25 UTC

Past Incidents

Sep `18`, `2026`

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Europe, Middle East, Africa - From 2026-09-17 21:30 UTC to 2026-09-18 05:30 UTC

Completed - The scheduled maintenance has been completed.
Sep 18, 05:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected Europe, Middle East, and Africa data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity.

Date and Time
September 17th, 21:30 UTC to September 18th, 05:30 UTC

Impact
During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service.

Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place.

Data Centers
United Kingdom: eu-west-2_1_1 (customer traffic is expected to route through United Kingdom: eu-west-2_1_0)
United Kingdom: csc_eu-west-2_1_1 (customer traffic is expected to route through United Kingdom: csc_eu-west-2_1_0)
Europe (France): eu-west-3_1_1 (customer traffic is expected to route through Europe (France): eu-west-3_1_0)
Europe (Germany): eu-central-1_1_1 (customer traffic is expected to route through Europe (Germany): eu-central-1_1_0)
Switzerland (Zurich): eu-central-2_1_1 (customer traffic is expected to route through Switzerland (Zurich): eu-central-2_1_0)
Europe (Stockholm): eu-north-1_1_1 (customer traffic is expected to route through Europe (Stockholm): eu-north-1_1_0)
Middle East (Saudi Arabia): csc_me-central-2_1_2 (customer traffic is expected to route through Middle East (Saudi Arabia): csc_me-central-2_1_0)
Israel: il-central-1_1_1 (customer traffic is expected to route through Israel: il-central-1_1_0)
Africa (South Africa): af-south-1_1_1 (customer traffic is expected to route through Africa (South Africa): af-south-1_1_0)
Europe (Spain): eu-south-2_1_1 (customer traffic is expected to route through Europe (Spain): eu-south-2_1_0)
Europe (Milan): eu-south-1_1_1 (customer traffic is expected to route through Europe (Milan): eu-south-1_1_0)

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 2, 17:20 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Israel, Europe (Germany, France), United Kingdom, Middle East - From 2026-09-17 20:00 UTC to 2026-09-18 04:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 17th, 20:00 UTC to September 18th, 04:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Israel: il-central-1_1_1
Europe (Germany): eu-central-1_1_1
United Kingdom: eu-west-2_1_1
United Kingdom: csc_eu-west-2_1_1
Europe (France): eu-west-3_1_1
Middle East (Saudi Arabia): csc_me-central-2_1_2

Components
Remote Access VPN

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If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 20:08 UTC

Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)

Resolved - This issue has been resolved. Customer traffic is no longer operating in fail-open mode.

Thank you for your patience. If you continue to experience issues, please contact Cisco Support.
Sep 18, 00:07 UTC

Investigating - We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.

Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.

We appreciate your patience and understanding during this time.
Sep 17, 23:52 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific, India - From 2026-09-17 16:00 UTC to 2026-09-18 00:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected Asia Pacific and India data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity.

Date and Time
September 17th, 16:00 UTC to September 18th, 00:00 UTC

Impact
During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service.

Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place.

Data Centers
Asia Pacific (Jakarta): ap-southeast-3_1_1 (customer traffic is expected to route through Asia Pacific (Jakarta): ap-southeast-3_1_0)
India (West): ap-south-1_1_1 (customer traffic is expected to route through India (West): ap-south-1_1_0)
India (South): ap-south-2_1_1 (customer traffic is expected to route through India (South): ap-south-2_1_0)
India (West): csc_ap-south-1_1_1 (customer traffic is expected to route through India (West): csc_ap-south-1_1_0)
Asia Pacific (Hong Kong): ap-east-1_1_1 (customer traffic is expected to route through Asia Pacific (Hong Kong): ap-east-1_1_0)

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 2, 17:14 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-09-17 16:00 UTC to 2026-09-18 00:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:02 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 17th, 16:00 UTC to September 18th, 00:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
India (West): ap-south-1_1_1
India (West): csc_ap-south-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 20:00 UTC

Sep `17`, `2026`

Cisco Secure Access - [Planned Maintenance] Policy Enforcement, Asia Pacific (Tokyo, Osaka, Singapore) - From 2026-09-17 16:00 UTC to 2026-09-17 20:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 20:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:03 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
This is an upgrade of the Firewall as a Service component. There may be brief, minimal connectivity interruptions for end users during the maintenance window.

Date and Time
September 17th, 16:00 UTC to September 17th, 20:00 UTC

Impact
During the maintenance window, existing sessions can experience temporary traffic degradation for up to 10 minutes per node upgrade, limited to the duration of each node’s upgrade. New sessions are not expected to be impacted. No customer action is required.

Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1

Components
Policy Enforcement

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 9, 06:45 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific - From 2026-09-17 16:00 UTC to 2026-09-17 20:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 20:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected Asia Pacific data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity.

Date and Time
September 17th, 16:00 UTC to September 17th, 20:00 UTC

Impact
During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service.

Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place.

Data Centers
Asia Pacific (Tokyo): csc_ap-northeast-1_1_1 (customer traffic is expected to route through Asia Pacific (Tokyo): csc_ap-northeast-1_1_0)
Asia Pacific (Tokyo): ap-northeast-1_1_1 (customer traffic is expected to route through Asia Pacific (Tokyo): ap-northeast-1_1_0)
Asia Pacific (Osaka): ap-northeast-3_1_1 (customer traffic is expected to route through Asia Pacific (Osaka): ap-northeast-3_1_0)
Asia Pacific (Singapore): ap-southeast-1_1_1 (customer traffic is expected to route through Asia Pacific (Singapore): ap-southeast-1_1_0)
Asia Pacific (Seoul): ap-northeast-2_1_1 (customer traffic is expected to route through Asia Pacific (Seoul): ap-northeast-2_1_0)

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 2, 17:16 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo, Singapore, Osaka, Seoul) - From 2026-09-17 16:00 UTC to 2026-09-17 20:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 17th, 16:00 UTC to September 17th, 20:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Tokyo): csc_ap-northeast-1_1_1
Asia Pacific (Seoul): ap-northeast-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 20:04 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, North America, South America - From 2026-09-17 04:00 UTC to 2026-09-17 12:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 12:00 UTC

Update - The ongoing maintenance window has been extended.
New scheduled end time: September 17th, 12:00 UTC.
We apologize for any inconvenience and appreciate your understanding as we complete the maintenance.
Sep 17, 09:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected North America and South America data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity.

Date and Time
September 17th, 04:00 UTC to September 17th, 12:00 UTC

Impact
During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service.

Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place.

Data Centers
US (Virginia): us-east-1_1_1 (customer traffic is expected to route through US (Virginia): us-east-1_1_0)
US (Midwest): us-east-2_1_1 (customer traffic is expected to route through US (Midwest): us-east-2_1_0)
US (Virginia): csc_us-east-1_1_1 (customer traffic is expected to route through US (Virginia): csc_us-east-1_1_0)
Canada (Central): ca-central-1_1_1 (customer traffic is expected to route through Canada (Central): ca-central-1_1_0)
US (Pacific Northwest): us-west-2_1_1 (customer traffic is expected to route through US (Pacific Northwest): us-west-2_1_0)
US (California): csc_us-west-1_1_1 (customer traffic is expected to route through US (California): csc_us-west-1_1_0)
Brazil: sa-east-1_1_1 (customer traffic is expected to route through Brazil: sa-east-1_1_0)
LATAM (Mexico): mx-central-1_1_1 (customer traffic is expected to route through LATAM (Mexico): mx-central-1_1_0)
Canada (West): ca-west-1_1_1 (customer traffic is expected to route through Canada (West): ca-west-1_1_0)
US (Central): csc_us-central-1_1_1 (customer traffic is expected to route through US (Central): csc_us-central-1_1_0)

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 2, 17:13 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, US - From 2026-09-17 02:00 UTC to 2026-09-17 10:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 UTC

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 17th, 02:00 UTC to September 17th, 10:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
US (Virginia): us-east-1_1_1
US (Midwest): us-east-2_1_1
US (Pacific Northwest): us-west-2_1_1
US (Virginia): csc_us-east-1_1_1
US (Central): csc_us-central-1_1_1
US (California): csc_us-west-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:58 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Europe, Middle East, Africa - From 2026-09-16 20:00 UTC to 2026-09-17 04:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 04:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected Europe, Middle East, and Africa data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity.

Date and Time
September 16th, 20:00 UTC to September 17th, 04:00 UTC

Impact
During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service.

Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place.

Data Centers
United Kingdom: eu-west-2_1_0 (customer traffic is expected to route through United Kingdom: eu-west-2_1_1)
United Kingdom: csc_eu-west-2_1_0 (customer traffic is expected to route through United Kingdom: csc_eu-west-2_1_1)
Europe (France): eu-west-3_1_0 (customer traffic is expected to route through Europe (France): eu-west-3_1_1)
Europe (Germany): eu-central-1_1_0 (customer traffic is expected to route through Europe (Germany): eu-central-1_1_1)
Switzerland (Zurich): eu-central-2_1_0 (customer traffic is expected to route through Switzerland (Zurich): eu-central-2_1_1)
Europe (Stockholm): eu-north-1_1_0 (customer traffic is expected to route through Europe (Stockholm): eu-north-1_1_1)
Middle East (Saudi Arabia): csc_me-central-2_1_0 (customer traffic is expected to route through Middle East (Saudi Arabia): csc_me-central-2_1_2)
Israel: il-central-1_1_0 (customer traffic is expected to route through Israel: il-central-1_1_1)
Africa (South Africa): af-south-1_1_0 (customer traffic is expected to route through Africa (South Africa): af-south-1_1_1)
Europe (Spain): eu-south-2_1_0 (customer traffic is expected to route through Europe (Spain): eu-south-2_1_1)
Europe (Milan): eu-south-1_1_0 (customer traffic is expected to route through Europe (Milan): eu-south-1_1_1)

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 2, 17:09 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, United Kingdom, Europe (Germany, France), Israel, Middle East - From 2026-09-16 20:00 UTC to 2026-09-17 04:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 16th, 20:00 UTC to September 17th, 04:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
United Kingdom: eu-west-2_1_0
United Kingdom: csc_eu-west-2_1_0
Europe (Germany): eu-central-1_1_0
Europe (France): eu-west-3_1_0
Israel: il-central-1_1_0
Middle East (Saudi Arabia): csc_me-central-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:52 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, India - From 2026-09-16 16:00 UTC to 2026-09-17 00:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:00 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-09-16 16:00 UTC to 2026-09-17 00:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 16th, 16:00 UTC to September 17th, 00:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
India (West): ap-south-1_1_0
India (West): csc_ap-south-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:42 UTC

Sep `16`, `2026`

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Australia, Asia Pacific - From 2026-09-16 13:00 UTC to 2026-09-16 21:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:00 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Osaka, Tokyo, Singapore, Seoul) - From 2026-09-16 16:00 UTC to 2026-09-16 20:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 16, 20:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:02 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 16th, 16:00 UTC to September 16th, 20:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0
Asia Pacific (Tokyo): csc_ap-northeast-1_1_0
Asia Pacific (Seoul): ap-northeast-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:45 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific - From 2026-09-16 16:00 UTC to 2026-09-16 20:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 16, 20:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:02 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected Asia Pacific data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity.

Date and Time
September 16th, 16:00 UTC to September 16th, 20:00 UTC

Impact
During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service.

Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place.

Data Centers
Asia Pacific (Tokyo): csc_ap-northeast-1_1_0 (customer traffic is expected to route through Asia Pacific (Tokyo): csc_ap-northeast-1_1_1)
Asia Pacific (Tokyo): ap-northeast-1_1_0 (customer traffic is expected to route through Asia Pacific (Tokyo): ap-northeast-1_1_1)
Asia Pacific (Osaka): ap-northeast-3_1_0 (customer traffic is expected to route through Asia Pacific (Osaka): ap-northeast-3_1_1)
Asia Pacific (Singapore): ap-southeast-1_1_0 (customer traffic is expected to route through Asia Pacific (Singapore): ap-southeast-1_1_1)
Asia Pacific (Seoul): ap-northeast-2_1_0 (customer traffic is expected to route through Asia Pacific (Seoul): ap-northeast-2_1_1)

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 2, 17:05 UTC

Cisco Secure Access - [Planned Maintenance] Policy Enforcement, Asia Pacific (Tokyo, Osaka, Singapore) - From 2026-09-16 16:00 UTC to 2026-09-16 20:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:03 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
This is an upgrade of the Firewall as a Service component. There may be brief, minimal connectivity interruptions for end users during the maintenance window.

Date and Time
September 16th, 16:00 UTC to September 16th, 20:00 UTC

Impact
During the maintenance window, existing sessions can experience temporary traffic degradation for up to 10 minutes per node upgrade, limited to the duration of each node’s upgrade. New sessions are not expected to be impacted. No customer action is required.

Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Components
Policy Enforcement

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 9, 06:37 UTC

Cisco Secure Access - Policy Enforcement Service Degradation – Israel (Tel Aviv)

Resolved - At 18:06 UTC remediation for il-central-1_1_1 has also been completed. The Policy Enforcement service in the Israel (Tel Aviv) region is now fully operational, and policy updates are working normally.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Sep 16, 18:11 UTC

Update - At 17:47 UTC, remediation was completed for il-central-1_1_0. Customers should no longer experience issues, and policy updates are expected to work normally.

Remediation for il-central-1_1_1 remains in progress.
Sep 16, 18:02 UTC

Update - Remediation efforts are ongoing, and our engineering teams continue working toward restoration.
Sep 16, 17:47 UTC

Update - Our engineering teams are implementing the remediation and working to restore normal service.
Sep 16, 16:26 UTC

Identified - Our engineering teams have identified the issue and are actively working on a resolution. We will keep you informed as our work progresses.
Sep 16, 15:58 UTC

Investigating - We are investigating an issue affecting the Policy Enforcement service in the Israel (Tel Aviv) region.
Policy updates and newly created policies will not propagate or take effect. Existing policies remain unaffected.
Our engineering teams are actively working towards resolution. We will provide further updates as more information becomes available.
Sep 16, 15:18 UTC

[Cisco Secure Access] Investigate Dashboard Degradation

Resolved - Between approximately 11:25 and 14:50 UTC, customers using the Investigate dashboard and associated data retrieval APIs may have experienced 503 errors, unavailable graphs or data, and errors when retrieving logs or graph information. The issue has been resolved, and service has returned to normal.
Sep 16, 16:11 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, US (Virginia, Midwest, Pacific Northwest, Central) - From 2026-09-16 02:00 UTC to 2026-09-16 10:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 16, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 16th, 02:00 UTC to September 16th, 10:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
US (Virginia): us-east-1_1_0
US (Midwest): us-east-2_1_0
US (Pacific Northwest): us-west-2_1_0
US (Central): csc_us-central-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:39 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, North America, South America - From 2026-09-16 04:00 UTC to 2026-09-16 10:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform scheduled maintenance on Network Tunnel Groups services across selected North America and South America data centers. This work is part of planned maintenance for the tunnel infrastructure that supports customer network connectivity.

Date and Time
September 16th, 04:00 UTC to September 16th, 10:00 UTC

Impact
During the maintenance window, tunnels connected to the data center being updated will be disconnected. Cisco will update one data center per region at a time, while another data center in the same region remains in service.

Customers with redundant tunnels already established and routing properly configured are expected to continue passing traffic through the available data center. Customers with only a single tunnel can experience service interruption while maintenance is performed on that data center. Existing application sessions can reset and reconnect over the available path, and new application sessions are not expected to be impacted. No customer action is expected during the maintenance window if redundancy is already in place.

Data Centers
US (Virginia): us-east-1_1_0 (customer traffic is expected to route through US (Virginia): us-east-1_1_1)
US (Midwest): us-east-2_1_0 (customer traffic is expected to route through US (Midwest): us-east-2_1_1)
US (Virginia): csc_us-east-1_1_0 (customer traffic is expected to route through US (Virginia): csc_us-east-1_1_1)
Canada (Central): ca-central-1_1_0 (customer traffic is expected to route through Canada (Central): ca-central-1_1_1)
US (Pacific Northwest): us-west-2_1_0 (customer traffic is expected to route through US (Pacific Northwest): us-west-2_1_1)
US (California): csc_us-west-1_1_0 (customer traffic is expected to route through US (California): csc_us-west-1_1_1)
Brazil: sa-east-1_1_0 (customer traffic is expected to route through Brazil: sa-east-1_1_1)
LATAM (Mexico): mx-central-1_1_0 (customer traffic is expected to route through LATAM (Mexico): mx-central-1_1_1)
Canada (West): ca-west-1_1_0 (customer traffic is expected to route through Canada (West): ca-west-1_1_1)
US (Central): csc_us-central-1_1_0 (customer traffic is expected to route through US (Central): csc_us-central-1_1_1)

Components
Network Tunnel Groups

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If you have questions, please visit our Support page or contact your Cisco representative.
Sep 2, 16:53 UTC

Sep `15`, `2026`

No incidents reported.

Sep `14`, `2026`

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Australia (Sydney) - From 2026-09-14 14:00 UTC to 2026-09-14 22:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 14, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:00 UTC

Sep `13`, `2026`

Cisco Secure Access - [Emergency Maintenance] Reserved IP, Web Security, US (Midwest) - From 2026-09-12 14:00 UTC to 2026-09-13 00:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform a Data Plane configuration update for Cisco Secure Access in the regions listed below to enhance traffic handling for an improved experience.

Date and Time
September 12th, 14:00 UTC to September 13th, 00:00 UTC

Impact
No impact to your service is expected. Traffic in the regions undergoing maintenance may experience a brief, momentary interruption during the update. Connections will recover automatically. Your existing public IP addresses will not change, so no allowlist updates are required. No action is needed on your side.

Data Centers
US (Midwest): us-east-2_1_0
US (Midwest): us-east-2_1_1

Components
Reserved IP, Web Security

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 4, 13:51 UTC

Sep `12`, `2026`

Sep `11`, `2026`

Cisco Secure Access - [Planned Maintenance] Zero Trust Access, Virginia, Miami - From 2026-09-07 22:00 UTC to 2026-09-11 22:30 UTC

Completed - The scheduled maintenance has been completed.
Sep 11, 22:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 22:00 UTC

Scheduled - We are pleased to announce that new Cisco Secure Access data centers supporting Zero Trust Access services in Virginia and Miami will be available starting September 7th. These new locations further strengthen our global network and are designed to help improve performance and reliability for users in these regions.

To ensure a smooth transition and minimal impact on your service, the migration to these new data centers will take place in several phases over the coming weeks. During this maintenance window, Cisco plans to migrate up to 50% of applicable Zero Trust Access traffic to the new data centers.

Date and Time
September 7th, 22:00 UTC to September 11th, 22:30 UTC

Impact
No customer impact is expected.

Data Centers
Miami - US (Virginia): csc_us-east-1_1_0
Reston - US (Virginia): csc_us-east-1_1_1

Components
Zero Trust Access

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 1, 20:50 UTC

Cisco Secure Access – URL Policy and TLS Decryption Degradation – Europe (Germany)

Resolved - Between 15:30 UTC and 16:50 UTC on September 11, 2026, customers routed through the Europe (Germany) data center, eu-central-1_1_1, may have experienced intermittent fail-open behavior. As a result, URL-based security policies may have been applied with default or unknown category verdicts. Some TLS decryption processing may also have been intermittently affected.

The issue has been mitigated, and the service is operating normally.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Sep 11, 17:55 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Switzerland (Zurich), Europe (Stockholm, Milan, Spain), Africa (South Africa) - From 2026-09-10 20:00 UTC to 2026-09-11 04:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 11, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 10th, 20:00 UTC to September 11th, 04:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Switzerland (Zurich): eu-central-2_1_1
Europe (Stockholm): eu-north-1_1_1
Europe (Milan): eu-south-1_1_1
Europe (Spain): eu-south-2_1_1
Africa (South Africa): af-south-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:35 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Jakarta, Hong Kong), India (South) - From 2026-09-10 16:00 UTC to 2026-09-11 00:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 10th, 16:00 UTC to September 11th, 00:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Asia Pacific (Jakarta): ap-southeast-3_1_1
India (South): ap-south-2_1_1
Asia Pacific (Hong Kong): ap-east-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:25 UTC

Sep `10`, `2026`

Cisco Secure Access – [Planned Maintenance] Web Security, Australia, Israel, United Kingdom, US (Midwest, Pacific Northwest) – From 2026-09-08 00:00 UTC to 2026-09-10 23:30 UTC

Completed - The scheduled maintenance has been completed.
Sep 10, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
This maintenance activity involves upgrading the Secure Web Gateway to a newer platform as part of ongoing infrastructure improvements.

Date and Time: September 8th, 00:00 UTC to September 10th, 23:30 UTC

Impact:
No customer impact is expected. Web Security traffic is expected to continue without service interruption, and no customer action is required.

Data Centers
Australia (Sydney): ap-southeast-2_1_1
Israel (Tel Aviv): il-central-1_1_1
United Kingdom (London): eu-west-2_1_1
US (Midwest): us-east-2_1_1
US (Pacific Northwest): us-west-2_1_1

Components
Web Security

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Aug 28, 07:15 UTC

[Cisco Secure Access] - Connectivity issue- US (Miami DCv2)

Resolved - The connectivity issue affecting the US (Virginia) data center has been fully resolved as of 12:22 UTC. All affected services have been validated and are operating normally.

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Sep 10, 12:24 UTC

Monitoring - We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
Sep 10, 06:16 UTC

Identified - We have identified the issue, working on to fix the issue and will provide further updates as more information becomes available.
Sep 10, 05:47 UTC

Investigating - We are investigating a potential Connectivity issue affecting customers connecting to the US (Virginia) data center.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Sep 10, 04:03 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Brazil, Canada (Central, West), LATAM (Mexico) - From 2026-09-10 02:00 UTC to 2026-09-10 10:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 10, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 10th, 02:00 UTC to September 10th, 10:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Brazil: sa-east-1_1_1
Canada (Central): ca-central-1_1_1
Canada (West): ca-west-1_1_1
LATAM (Mexico): mx-central-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:20 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Switzerland (Zurich), Europe (Stockholm, Milan, Spain), Africa (South Africa) - From 2026-09-09 20:00 UTC to 2026-09-10 04:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 9th, 20:00 UTC to September 10th, 04:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Switzerland (Zurich): eu-central-2_1_0
Europe (Stockholm): eu-north-1_1_0
Europe (Milan): eu-south-1_1_0
Europe (Spain): eu-south-2_1_0
Africa (South Africa): af-south-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:19 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (South) - From 2026-09-09 16:00 UTC to 2026-09-10 00:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 9th, 16:00 UTC to September 10th, 00:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
India (South): ap-south-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:18 UTC

Sep `9`, `2026`

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Australia (Sydney), Asia Pacific (Hong Kong, Jakarta) - From 2026-09-09 13:00 UTC to 2026-09-09 21:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 9, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 9th, 13:00 UTC to September 9th, 21:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Australia (Sydney): ap-southeast-2_1_0
Asia Pacific (Hong Kong): ap-east-1_1_0
Asia Pacific (Jakarta): ap-southeast-3_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:17 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Brazil, Canada (Central, West), LATAM (Mexico), US (Virginia, California) - From 2026-09-09 02:00 UTC to 2026-09-09 10:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 9, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 9th, 02:00 UTC to September 9th, 10:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Brazil: sa-east-1_1_0
Canada (Central): ca-central-1_1_0
Canada (West): ca-west-1_1_0
LATAM (Mexico): mx-central-1_1_0
US (Virginia): csc_us-east-1_1_0
US (California): csc_us-west-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:16 UTC

Sep `8`, `2026`

Sep `7`, `2026`

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Australia (Sydney) - From 2026-09-07 14:00 UTC to 2026-09-07 22:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 7, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 14:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
September 7th, 14:00 UTC to September 7th, 22:00 UTC

Impact
During the maintenance window, active VPN sessions connected through an affected data center may be disconnected. New sessions are not expected to be impacted. Users whose sessions disconnect will need to reconnect manually. Sessions are expected to establish through the paired data center in the same region. This maintenance is scheduled during off-business hours to help minimize disruption.

Data Centers
Australia (Sydney): ap-southeast-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Aug 31, 19:16 UTC

Sep `6`, `2026`

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN, Saudi Arabia - Riyadh - From 2026-09-05 20:00 UTC to 2026-09-06 04:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 UTC

Sep `5`, `2026`

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN, Saudi Arabia - Jeddah - From 2026-09-04 20:00 UTC to 2026-09-05 04:00 UTC

Completed - The scheduled maintenance has been completed.
Sep 5, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 UTC

About This Site

Scheduled Maintenance

Cisco Secure Access - [Planned Maintenance] Zero Trust Access, Global - From 2026-09-18 15:00 UTC to 2026-09-18 20:00 UTC Sep 18, 2026 15:00-20:00 UTC

Cisco Secure Access - [Planned Maintenance] Web Security, Asia Pacific (Osaka, Tokyo), India (South, West), US (Virginia) - From 2026-09-23 13:00 UTC to 2026-09-25 23:00 UTC Sep 23, 2026 13:00 - Sep 25, 2026 23:00 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-09-23 16:00 UTC to 2026-09-24 00:00 UTC Sep 23, 2026 16:00 - Sep 24, 2026 00:00 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-09-24 16:00 UTC to 2026-09-25 00:00 UTC Sep 24, 2026 16:00 - Sep 25, 2026 00:00 UTC

Cisco Secure Access - [Planned Maintenance] Dashboard, Global - EU App Discovery - From 2026-09-26 16:00 UTC to 2026-09-26 20:00 UTC Sep 26, 2026 16:00-20:00 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo) - From 2026-09-30 16:00 UTC to 2026-10-01 00:00 UTC Sep 30, 2026 16:00 - Oct 1, 2026 00:00 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo) - From 2026-10-01 16:00 UTC to 2026-10-02 00:00 UTC Oct 1, 2026 16:00 - Oct 2, 2026 00:00 UTC

Past Incidents

Sep 18, 2026

Sep 17, 2026

Sep 16, 2026

Sep 15, 2026

Sep 14, 2026

Sep 13, 2026

Sep 12, 2026

Sep 11, 2026

Sep 10, 2026

Sep 9, 2026

Sep 8, 2026

Sep 7, 2026

Sep 6, 2026

Sep 5, 2026

Sep 4, 2026

Cisco Secure Access - [Planned Maintenance] Zero Trust Access, Global - From 2026-09-18 15:00 UTC to 2026-09-18 20:00 UTC Sep `18`, `2026` `15:00`-`20:00` UTC

Cisco Secure Access - [Planned Maintenance] Web Security, Asia Pacific (Osaka, Tokyo), India (South, West), US (Virginia) - From 2026-09-23 13:00 UTC to 2026-09-25 23:00 UTC Sep `23`, `2026` `13:00` - Sep `25`, `2026` `23:00` UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-09-23 16:00 UTC to 2026-09-24 00:00 UTC Sep `23`, `2026` `16:00` - Sep `24`, `2026` `00:00` UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (West) - From 2026-09-24 16:00 UTC to 2026-09-25 00:00 UTC Sep `24`, `2026` `16:00` - Sep `25`, `2026` `00:00` UTC

Cisco Secure Access - [Planned Maintenance] Dashboard, Global - EU App Discovery - From 2026-09-26 16:00 UTC to 2026-09-26 20:00 UTC Sep `26`, `2026` `16:00`-`20:00` UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo) - From 2026-09-30 16:00 UTC to 2026-10-01 00:00 UTC Sep `30`, `2026` `16:00` - Oct `1`, `2026` `00:00` UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo) - From 2026-10-01 16:00 UTC to 2026-10-02 00:00 UTC Oct `1`, `2026` `16:00` - Oct `2`, `2026` `00:00` UTC

Sep `18`, `2026`

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Sep `11`, `2026`

Sep `10`, `2026`

Sep `9`, `2026`

Sep `8`, `2026`

Sep `7`, `2026`

Sep `6`, `2026`

Sep `5`, `2026`

Sep `4`, `2026`