Cisco Secure Access - [Planned Maintenance] Asia Pacific (Jakarta)- From 2026-04-28 13:00 UTC to 2026-04-29 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 2026 - 13:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The service will undergo a scheduled maintenance activity to improve its performance and reliability.

Components
API
Cisco Secure Client
Data Loss Prevention
Experience Insights
Network Tunnel Groups
Policy Enforcement
Remote Access VPN
Remote Browser Isolation
Reporting and Logging
Reserved IP
Resource Connector
Web Security
Zero Trust Access

Date and Time: April 28th, 13:00 UTC to April 29th, 17:00 UTC

Impact:
During this maintenance window, sessions on the affected VEDC will be terminated. Traffic will fail over to another VEDC within the same region. However, seamless reconnection depends on client configuration. Remote Access VPN sessions will reconnect automatically only if auto-reconnect is enabled. Otherwise, a manual reconnect will be required. For IPsec connectivity, traffic continuity depends on customer-side failover configuration. The maintenance will occur during non-business hours to minimize disruption, and no impact to data integrity or security is expected.

Data Centers
Asia Pacific (Jakarta) - ap-southeast-3_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 28, 2026 13:00 - Apr 29, 2026 17:00 UTC
Cisco Secure Access - [Planned Maintenance] Web Security, Canada (Central/West), LATAM(Mexico), Europe (Milan/Spain/Stockholm), Asia Pacific (Hong Kong), Africa (Cape Town) - From 2026-04-28 07:00 UTC to 2026-05-01 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 2026 - 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 2026 07:00 - May 1, 2026 07:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This maintenance activity involves the transition of the Secure Web gateway from its legacy proxy architecture to the Nextgen Proxy platform to support ongoing infrastructure updates.

Date and Time: Date and Time: April 28th, 07:00 UTC to May 1st, 07:00 UTC

Impact:
There is no expected customer impact. This maintenance is being performed to support ongoing platform updates.

Data Centers
Canada (Central)  - ca-central-1_1_1
Canada (West) - ca-west-1_1_1
LATAM(Mexico) - mx-central-1_1_1
Europe (Milan) - eu-south-1_1_1
Europe (Spain) - eu-south-2_1_1
Europe (Stockholm) - eu-north-1_1_1
Asia Pacific (Hong Kong) - ap-east-1_1_1
Africa (Cape Town) - af-south-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 28, 2026 07:00 - May 1, 2026 07:00 UTC
[Cisco Secure Access] - Connectivity Issue – Dubai
Update - We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.

Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.

Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.

If you require any assistance, please contact us. We will provide guidance on the necessary actions.
Apr 27, 2026 - 17:47 UTC
Identified - We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.

We are closely monitoring the situation and will provide further updates as more information becomes available.
Mar 03, 2026 - 19:55 UTC
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 18:07 UTC
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 12:17 UTC
Update - For Organizations Located Only in ME-Central:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.

SWG Services in ME-Central:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.

Please follow these steps to change Network Tunnel Group region:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.

ACGW Services in ME-Central:
Please follow these steps:

• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.

For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita

This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.


If you require any assistance, please contact us. We will provide guidance on the necessary actions.

We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.
Mar 02, 2026 - 09:03 UTC
Update - We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.

We apologize for any inconvenience caused and thank you for your patience.
Mar 02, 2026 - 08:34 UTC
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 07:49 UTC
Update - We are continuing to investigate this issue.
Mar 02, 2026 - 06:18 UTC
Investigating - We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.

If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 02, 2026 - 05:55 UTC

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud (DCC), a Cisco partner providing Secure Access services in mainland China for multinational customers. For more information about this datacenter click here.

Asia Pacific (Hong Kong) Under Maintenance
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Under Maintenance
Zero Trust Access Operational
Asia Pacific (Jakarta) Under Maintenance
API Under Maintenance
Cisco Secure Client Under Maintenance
Data Loss Prevention Under Maintenance
DNS Operational
Experience Insights Under Maintenance
Network Tunnel Groups Under Maintenance
Policy Enforcement Under Maintenance
Remote Access VPN Under Maintenance
Remote Browser Isolation Under Maintenance
Reporting and Logging Under Maintenance
Reserved IP Under Maintenance
Resource Connector Under Maintenance
Web Security Under Maintenance
Zero Trust Access Under Maintenance
Asia Pacific (Osaka) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Singapore) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Tokyo) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Africa (South Africa) Under Maintenance
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Under Maintenance
Zero Trust Access Operational
Australia (Sydney) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Brazil Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Canada (Central) Under Maintenance
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Under Maintenance
Zero Trust Access Operational
Canada (West) Under Maintenance
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Under Maintenance
Zero Trust Access Operational
China (Beijing)* Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Reporting and Logging Operational
Web Security Operational
Dashboard Operational
Identity Operational
Europe (Germany) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Europe (Milan) Under Maintenance
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Under Maintenance
Zero Trust Access Operational
Europe (Spain) Under Maintenance
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Under Maintenance
Zero Trust Access Operational
Europe (Stockholm) Under Maintenance
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Under Maintenance
Zero Trust Access Operational
Europe (France) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
India (South) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
India (West) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Israel (Tel Aviv) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
LATAM (Mexico) Under Maintenance
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Under Maintenance
Zero Trust Access Operational
Middle East (UAE) Degraded Performance
API Degraded Performance
Cisco Secure Client Degraded Performance
Data Loss Prevention Degraded Performance
DNS Degraded Performance
Experience Insights Degraded Performance
Network Tunnel Groups Degraded Performance
Policy Enforcement Degraded Performance
Remote Access VPN Degraded Performance
Remote Browser Isolation Degraded Performance
Reporting and Logging Degraded Performance
Reserved IP Degraded Performance
Resource Connector Degraded Performance
Web Security Degraded Performance
Zero Trust Access Degraded Performance
Saudi Arabia Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention (LA) Operational
DNS Operational
Experience Insights (LA) Operational
Network Tunnel Groups (LA) Operational
Policy Enforcement Operational
Remote Access VPN (LA) Operational
Remote Browser Isolation (LA) Operational
Reporting and Logging Operational
Reserved IP (LA) Operational
Resource Connector (LA) Operational
Web Security (LA) Operational
Zero Trust Access (LA) Operational
Switzerland (Zurich) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
United Kingdom Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (California) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (Midwest) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (Pacific Northwest) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (Virginia) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Global Operational
Cloud Malware Protection Operational
Dashboard Operational
Documentation Operational
Identity Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Support Ticketing System Operational
Virtual Appliance Operational
Warn/Block Pages Operational
Zero Trust Access Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN - Australia (Sydney), Asia Pacific(Jakarta and Hong Kong) - From 2026-04-29 13:00 UTC to 2026-04-29 21:00 UTC Apr 29, 2026 13:00-21:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
Hot Fix deployment for Remote Access VPN as a Service.

Date and Time:
April 29th, 13:00 UTC to April 29th, 21:00 UTC

Impact:
All active VPN sessions will be briefly disconnected during the maintenance window. VPN connections will automatically re-establish only for users who have auto-reconnect enabled others will need to manually reconnect once the maintenance is complete. This activity is scheduled during off-business hours to minimize disruption.

Data Centers
Australia (Sydney) - ap-southeast-2_1_0
Asia Pacific (Hong Kong) - ap-east-1_1_0
Asia Pacific (Jakarta) - ap-southeast-3_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 29, 2026 - 07:06 UTC

Cisco Secure Access - [Emergency Maintenance] Network Tunnel Groups - Australia (Sydney), Asia Pacific (Hong Kong), Asia Pacific (Jakarta) - From 2026-04-29 14:30 UTC to 2026-04-29 21:00 UTC Apr 29, 2026 14:30-21:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo emergent maintenance to improve platform stability and performance.

Date and Time: April 29th, 2026 14:30 UTC to April 29th, 2026 21:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Australia (Sydney) - ap-southeast-2_1_0
Asia Pacific (Hong Kong) - ap-east-1_1_0
Asia Pacific (Jakarta) - ap-southeast-3_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Apr 27, 2026 - 11:57 UTC

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN - Asia Pacific( Tokyo, Osaka and Singapore ) - From 2026-04-29 16:00 UTC to 2026-04-29 20:00 UTC Apr 29, 2026 16:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
Hot Fix deployment for Remote Access VPN as a Service.

Date and Time:
April 29th, 16:00 UTC to April 29th, 20:00 UTC

Impact:
All active VPN sessions will be briefly disconnected during the maintenance window. VPN connections will automatically re-establish only for users who have auto-reconnect enabled others will need to manually reconnect once the maintenance is complete. This activity is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Tokyo) - ap-northeast-1_1_0
Asia Pacific (Osaka) - ap-northeast-3_1_0
Asia Pacific (Singapore) - ap-southeast-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 29, 2026 - 07:53 UTC

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN - India - From 2026-04-29 16:00 UTC to 2026-04-30 00:00 UTC Apr 29, 2026 16:00 - Apr 30, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
Hot Fix deployment for Remote Access VPN as a Service.

Date and Time:
April 29th, 2026, 16:00 UTC to April 30th, 2026, 00:00 UTC

Impact:
All active VPN sessions will be briefly disconnected during the maintenance window. VPN connections will automatically re-establish only for users who have auto-reconnect enabled others will need to manually reconnect once the maintenance is complete. This activity is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Hyderabad) - ap-south-2_1_0
Asia Pacific (Mumbai) - ap-south-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 29, 2026 - 07:42 UTC

Cisco Secure Access - [Emergency Maintenance] Network Tunnel Groups - Tokyo, Osaka, Singapore - From 2026-04-29 17:30 UTC to 2026-04-29 20:00 UTC Apr 29, 2026 17:30-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo emergent maintenance to improve platform stability and performance.

Date and Time: April 29th, 2026 17:30 UTC to April 29th, 2026 20:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Tokyo (DCv2) - ap-northeast-1_1_0
Asia Pacific (Tokyo) - ap-northeast-1_1_0
Asia Pacific (Osaka) - ap-northeast-3_1_0
Asia Pacific (Singapore) - ap-southeast-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Apr 27, 2026 - 12:11 UTC

Cisco Secure Access - [Emergency Maintenance] Network Tunnel Groups - India - From 2026-04-29 17:30 UTC to 2026-04-30 00:00 UTC Apr 29, 2026 17:30 - Apr 30, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo emergent maintenance to improve platform stability and performance.

Date and Time: April 29th, 2026 17:30 UTC to April 30th, 2026 00:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
India (West) - ap-south-1_1_0
India (South) - ap-south-2_1_0
Mumbai (DCv2) - ap-south-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Apr 27, 2026 - 12:01 UTC

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN - Switzerland (Zurich), Europe (Milan, France, Spain, Stockholm and Germany), Africa (South Africa), Israel (Tel Aviv), United Kingdom - From 2026-04-29 20:00 UTC to 2026-04-30 04:00 UTC Apr 29, 2026 20:00 - Apr 30, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
Hot Fix deployment for Remote Access VPN as a Service.

Date and Time:
April 29th, 20:00 UTC to April 30th, 04:00 UTC

Impact:
All active VPN sessions will be briefly disconnected during the maintenance window. VPN connections will automatically re-establish only for users who have auto-reconnect enabled others will need to manually reconnect once the maintenance is complete. This activity is scheduled during off-business hours to minimize disruption.

Data Centers
Switzerland (Zurich) - eu-central-2_1_0
Europe (Milan) - eu-south-1_1_0
Europe (Paris) - eu-west-3_1_0
Europe (Spain) - eu-south-2_1_0
Europe (Stockholm) - eu-north-1_1_0
Africa (Cape Town) - af-south-1_1_0
Israel (Tel Aviv) - il-central-1_1_0
Europe (London) - eu-west-2_1_0
Europe (Frankfurt) - eu-central-1_1_0


We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 29, 2026 - 08:16 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - UK, Europe, Switzerland, Saudi Arabia, Israel & Africa - From 2026-04-29 21:30 UTC to 2026-04-30 04:00 UTC Apr 29, 2026 21:30 - Apr 30, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 29th, 2026 21:30 UTC to April 30th, 2026 04:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
United Kingdom - eu-west-2_1_0
Europe (France) - eu-west-3_1_0
Europe (Germany) - eu-central-1_1_0
Switzerland (Zurich) - eu-central-2_1_0
Europe (Stockholm) - eu-north-1_1_0
Saudi Arabia - csc_me-central-2_1_0
Israel (Tel Aviv) - il-central-1_1_0
Africa (South Africa) - af-south-1_1_0
Europe (Spain) - eu-south-2_1_0
Europe (Milan) - eu-south-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Apr 21, 2026 - 05:45 UTC

Cisco Secure Access - [Emergency Maintenance] Remote Access VPN - US (Virginia, Midwest and Pacific Northwest) - From 2026-04-30 02:00 UTC to 2026-04-30 10:00 UTC Apr 30, 2026 02:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
Hot Fix deployment for Remote Access VPN as a Service.

Date and Time:
April 30th, 02:00 UTC to April 30th, 10:00 UTC

Impact:
All active VPN sessions will be briefly disconnected during the maintenance window. VPN connections will automatically re-establish only for users who have auto-reconnect enabled others will need to manually reconnect once the maintenance is complete. This activity is scheduled during off-business hours to minimize disruption.

Data Centers
US (Northern Virginia) - us-east-1_1_0
US (Ohio) - us-east-2_1_0
US (Oregon) - us-west-2_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 29, 2026 - 08:48 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - US, Canada, Brazil & Mexico - From 2026-04-30 03:30 UTC to 2026-04-30 10:00 UTC Apr 30, 2026 03:30-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 30th, 2026 03:30 UTC to April 30th, 2026 10:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
US (Virginia) - us-east-1_1_1
US (Midwest) - us-east-2_1_1
US (Virginia) - csc-us-east-1_1_1
Canada (Central) - ca-central-1_1_1
US (Pacific Northwest) - us-west-2_1_1
US (California) - csc_us-west-1_1_1
Brazil - sa-east-1_1_1
LATAM (Mexico) - mx-central-1_1_1
Canada (West) - ca-west-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Apr 21, 2026 - 05:55 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Australia (Sydney) - From 2026-04-30 10:00 UTC to 2026-04-30 14:00 UTC Apr 30, 2026 10:00-14:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 30th, 10:00 UTC to April 30th, 14:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Australia (Sydney) : ap-southeast-2_1_0
Australia (Sydney) : ap-southeast-2_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Posted on Apr 20, 2026 - 12:48 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Asia Pacific (Hong Kong/Jakarta), India - From 2026-04-30 17:30 UTC to 2026-05-01 00:00 UTC Apr 30, 2026 17:30 - May 1, 2026 00:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 30th, 2026 17:30 UTC to May 1st, 2026 00:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Hong Kong) - ap-east-1_1_1
Asia Pacific (Jakarta) - ap-southeast-3_1_1
India (South) - ap-south-2_1_1
India (South) - csc_ap-south-1_1_1
India (West) - ap-south-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Apr 21, 2026 - 06:13 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Asia Pacific (Osaka) DCv2 - From 2026-04-30 17:30 UTC to 2026-04-30 20:00 UTC Apr 30, 2026 17:30-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 30th, 2026 17:30 UTC to April 30th, 2026 20:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Osaka) - csc_ap-northeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Apr 21, 2026 - 06:45 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - UK, Europe, Switzerland, Saudi Arabia, Israel & Africa - From 2026-04-30 21:30 UTC to 2026-05-01 04:00 UTC Apr 30, 2026 21:30 - May 1, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 30th, 2026 21:30 UTC to May 1st, 2026 04:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
United Kingdom - eu-west-2_1_1
Europe (France) - eu-west-3_1_1
Europe (Germany) - eu-central-1_1_1
Switzerland (Zurich) - eu-central-2_1_1
Europe (Stockholm) - eu-north-1_1_1
Saudi Arabia - csc_me-central-2_1_2
Israel (Tel Aviv) - il-central-1_1_1
Africa (South Africa) - af-south-1_1_1
Europe (Spain) - eu-south-2_1_1
Europe (Milan) - eu-south-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Apr 21, 2026 - 06:55 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Brazil - From 2026-05-01 07:00 UTC to 2026-05-01 11:00 UTC May 1, 2026 07:00-11:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 1st, 07:00 UTC to May 1st, 11:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Brazil : sa-east-1_1_0
Brazil : sa-east-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Posted on Apr 20, 2026 - 12:00 UTC

Cisco Secure Access - [Planned Maintenance] Asia Pacific (Singapore)- From 2026-05-01 16:00 UTC to 2026-05-02 20:00 UTC May 1, 2026 16:00 - May 2, 2026 20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The service will undergo a scheduled maintenance activity to improve its performance and reliability.

Components
API
Cisco Secure Client
Data Loss Prevention
Experience Insights
Network Tunnel Groups
Policy Enforcement
Remote Access VPN
Remote Browser Isolation
Reporting and Logging
Reserved IP
Resource Connector
Web Security
Zero Trust Access

Date and Time: May 1st, 16:00 UTC to May 2nd, 20:00 UTC

Impact:
During this maintenance window, sessions on the affected VEDC will be terminated. Traffic will fail over to another VEDC within the same region. However, seamless reconnection depends on client configuration. Remote Access VPN sessions will reconnect automatically only if auto-reconnect is enabled. Otherwise, a manual reconnect will be required. For IPsec connectivity, traffic continuity depends on customer-side failover configuration. The maintenance will occur during non-business hours to minimize disruption, and no impact to data integrity or security is expected.

Data Centers
Asia Pacific (Singapore) - ap-southeast-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Posted on Apr 15, 2026 - 13:04 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Canada (West) - From 2026-05-04 07:00 UTC to 2026-05-04 12:00 UTC May 4, 2026 07:00-12:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 4th, 07:00 UTC to May 4th, 12:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Canada (West) : ca-west-1_1_0
Canada (West) : ca-west-1_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 27, 2026 - 20:27 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - LATAM (Mexico)- From 2026-05-04 07:00 UTC to 2026-05-04 12:00 UTC May 4, 2026 07:00-12:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 4th, 07:00 UTC to May 4th, 12:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
LATAM (Mexico) : mx-central-1_1_0
LATAM (Mexico) : mx-central-1_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 27, 2026 - 20:26 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Europe (Germany) - From 2026-05-04 18:00 UTC to 2026-05-04 22:00 UTC May 4, 2026 18:00-22:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 4th, 18:00 UTC to May 4th, 22:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Europe (Germany): eu-central-1_1_0
Europe (Germany): eu-central-1_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 27, 2026 - 20:02 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Europe (Milan) - From 2026-05-05 18:00 UTC to 2026-05-05 23:00 UTC May 5, 2026 18:00-23:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 5th, 18:00 UTC to May 5th, 23:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Europe (Milan): eu-south-1_1_0
Europe (Milan): eu-south-1_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 28, 2026 - 11:39 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Switzerland (Zurich) - From 2026-05-05 18:00 UTC to 2026-05-05 23:00 UTC May 5, 2026 18:00-23:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 5th, 18:00 UTC to May 5th, 23:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Switzerland (Zurich): eu-central-2_1_0
Switzerland (Zurich): eu-central-2_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 28, 2026 - 11:45 UTC

Cisco Secure Access - [Planned Maintenance] Firewall as a Service - From 2026-05-06 02:00 UTC to 2026-05-15 00:00 UTC May 6, 2026 02:00 - May 15, 2026 00:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 2026 - 23:18 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are upgrading our FWaaS services to enhance system functionality and stability. Please refer to the 'Data Centers Schedule' section below for the specific timing and location of these updates.

Date and Time: May 6th, 02:00 UTC to May 15th, 00:00 UTC

Impact:
This is a standard upgrade of the Firewall as a Service component. No service interruption or traffic impact is expected during the maintenance window.

Data Centers
All times are listed in UTC. Please convert to your local time zone accordingly.
S.NoDC LocationStart (UTC)End (UTC)DC Details
1Sao Paulo2026-05-06, 02:002026-05-06, 06:00Brazil: sa-east-1_1_0
2Canada West2026-05-06, 02:002026-05-06, 06:00Canada (Central): ca-central-1_1_0
3Calgary2026-05-06, 02:002026-05-06, 06:00Canada (West): ca-west-1_1_0
4Mexico2026-05-06, 02:002026-05-06, 06:00LATAM (Mexico): mx-central-1_1_0
5Hong Kong2026-05-06, 13:002026-05-06, 17:00Asia Pacific (Hong Kong): ap-east-1_1_0
6Jakarta2026-05-06, 13:002026-05-06, 17:00Asia Pacific (Jakarta): ap-southeast-3_1_0
7Hyderabad2026-05-06, 16:002026-05-06, 20:00India (South): ap-south-2_1_0
8Tel Aviv2026-05-06, 20:002026-05-07, 00:00Israel: il-central-1_1_0
9Zurich2026-05-06, 20:002026-05-07, 00:00Switzerland (Zurich): eu-central-2_1_0
10Stockholm2026-05-06, 20:002026-05-07, 00:00Europe (Stockholm): eu-north-1_1_0
11Milan2026-05-06, 20:002026-05-07, 00:00Europe (Milan): eu-south-1_1_0
12Spain2026-05-06, 20:002026-05-07, 00:00Europe (Spain): eu-south-2_1_0
13Cape Town2026-05-06, 20:002026-05-07, 00:00Africa (South Africa): af-south-1_1_0
14Paris2026-05-06, 20:002026-05-07, 00:00Europe (France): eu-west-3_1_0
15Sao Paulo2026-05-07, 02:002026-05-07, 06:00Brazil: sa-east-1_1_1
16Canada2026-05-07, 02:002026-05-07, 06:00Canada (Central): ca-central-1_1_1
17Calgary2026-05-07, 02:002026-05-07, 06:00Canada (West): ca-west-1_1_1
18Mexico2026-05-07, 02:002026-05-07, 06:00LATAM (Mexico): mx-central-1_1_1
19Jakarta2026-05-07, 16:002026-05-07, 20:00Asia Pacific (Jakarta): ap-southeast-3_1_1
20Hyderabad2026-05-07, 16:002026-05-07, 20:00India (South): ap-south-2_1_1
21Hong Kong2026-05-07, 16:002026-05-07, 20:00Asia Pacific (Hong Kong): ap-east-1_1_1
22Tel Aviv2026-05-07, 20:002026-05-08, 00:00Israel: il-central-1_1_1
23Zurich2026-05-07, 20:002026-05-08, 00:00Switzerland (Zurich): eu-central-2_1_1
24Stockholm2026-05-07, 20:002026-05-08, 00:00Europe (Stockholm): eu-north-1_1_1
25Milan2026-05-07, 20:002026-05-08, 00:00Europe (Milan): eu-south-1_1_1
26Spain2026-05-07, 20:002026-05-08, 00:00Europe (Spain): eu-south-2_1_1
27Cape Town2026-05-07, 20:002026-05-08, 00:00Africa (South Africa): af-south-1_1_1
28Paris2026-05-07, 20:002026-05-08, 00:00Europe (France): eu-west-3_1_1
29Ohio2026-05-13, 02:002026-05-13, 06:00US (Midwest): us-east-2_1_0
30N. Virginia2026-05-13, 02:002026-05-13, 06:00US (Virginia) / US (East 1): us-east-1_1_0
31Oregon2026-05-13, 02:002026-05-13, 06:00US (Pacific Northwest): us-west-2_1_0
32Miami2026-05-13, 02:002026-05-13, 06:00US (Virginia) / US (East 1): us-east-1_1_0
33LAX2026-05-13, 02:002026-05-13, 06:00US (California): us-west-1_1_0
34Mumbai2026-05-13, 16:002026-05-13, 20:00India (West): ap-south-1_1_0
35Mumbai2026-05-13, 16:002026-05-13, 20:00India (West): ap-south-1_1_0
36Tokyo2026-05-13, 16:002026-05-13, 19:00Asia Pacific (Tokyo): ap-northeast-1_1_0
37Osaka2026-05-13, 16:002026-05-13, 19:00Asia Pacific (Osaka): ap-northeast-3_1_0
38Singapore2026-05-13, 16:002026-05-13, 19:00Asia Pacific (Singapore): ap-southeast-1_1_0
39Tokyo2026-05-13, 16:002026-05-13, 19:00Asia Pacific (Tokyo): ap-northeast-1_1_0
40Frankfurt2026-05-13, 20:002026-05-14, 00:00Europe (Germany): eu-central-1_1_0
41London2026-05-13, 20:002026-05-14, 00:00United Kingdom: eu-west-2_1_0
42Jeddah2026-05-13, 20:002026-05-14, 00:00Middle East (Saudi Arabia): me-central-2_1_0
43Ohio2026-05-14, 02:002026-05-14, 06:00US (Midwest): us-east-2_1_1
44N. Virginia2026-05-14, 02:002026-05-14, 06:00US (Virginia) / US (East 1): us-east-1_1_1
45Oregon2026-05-14, 02:002026-05-14, 06:00US (Pacific Northwest): us-west-2_1_1
46Reston2026-05-14, 02:002026-05-14, 06:00US (Virginia) / US (East 1): us-east-1_1_1
47San Jose2026-05-14, 02:002026-05-14, 06:00US (California): us-west-1_1_1
48Mumbai2026-05-14, 16:002026-05-14, 20:00India (West): ap-south-1_1_1
49Chennai2026-05-14, 16:002026-05-14, 20:00India (West): ap-south-1_1_1
50Tokyo2026-05-14, 16:002026-05-14, 19:00Asia Pacific (Tokyo): ap-northeast-1_1_1
51Osaka2026-05-14, 16:002026-05-14, 19:00Asia Pacific (Osaka): ap-northeast-3_1_1
52Singapore2026-05-14, 16:002026-05-14, 19:00Asia Pacific (Singapore): ap-southeast-1_1_1
53Osaka2026-05-14, 16:002026-05-14, 19:00Asia Pacific (Tokyo): ap-northeast-1_1_1
54Frankfurt2026-05-14, 20:002026-05-15, 00:00Europe (Germany): eu-central-1_1_1
55London2026-05-14, 20:002026-05-15, 00:00United Kingdom: eu-west-2_1_1
56Riyadh2026-05-14, 20:002026-05-15, 00:00Middle East (Saudi Arabia): me-central-2_1_2


Components: Policy Enforcement

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 28, 2026 - 18:58 UTC

Cisco Secure Access - [Planned Maintenance] Asia Pacific (Singapore)- From 2026-05-08 16:00 UTC to 2026-05-09 20:00 UTC May 8, 2026 16:00 - May 9, 2026 20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The service will undergo a scheduled maintenance activity to improve its performance and reliability.

Components
API
Cisco Secure Client
Data Loss Prevention
Experience Insights
Network Tunnel Groups
Policy Enforcement
Remote Access VPN
Remote Browser Isolation
Reporting and Logging
Reserved IP
Resource Connector
Web Security
Zero Trust Access

Date and Time: May 8th, 16:00 UTC to May 9th, 20:00 UTC

Impact:
During this maintenance window, sessions on the affected VEDC will be terminated. Traffic will fail over to another VEDC within the same region. However, seamless reconnection depends on client configuration. Remote Access VPN sessions will reconnect automatically only if auto-reconnect is enabled. Otherwise, a manual reconnect will be required. For IPsec connectivity, traffic continuity depends on customer-side failover configuration. The maintenance will occur during non-business hours to minimize disruption, and no impact to data integrity or security is expected.

Data Centers
Asia Pacific (Singapore) - ap-southeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Posted on Apr 15, 2026 - 13:07 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Europe (Stockholm) - From 2026-05-08 18:00 UTC to 2026-05-08 23:00 UTC May 8, 2026 18:00-23:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 8th, 18:00 UTC to May 8th, 23:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Europe (Stockholm): eu-north-1_1_0
Europe (Stockholm): eu-north-1_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 28, 2026 - 11:54 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Europe (Spain) - From 2026-05-08 18:00 UTC to 2026-05-08 23:00 UTC May 8, 2026 18:00-23:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 8th, 18:00 UTC to May 8th, 23:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Europe (Spain): eu-south-2_1_0
Europe (Spain): eu-south-2_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 28, 2026 - 12:59 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Asia Pacific (Hong Kong) - From 2026-05-11 12:00 UTC to 2026-05-11 17:00 UTC May 11, 2026 12:00-17:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 11th, 12:00 UTC to May 11th, 17:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Asia Pacific (Hong Kong): ap-east-1_1_0
Asia Pacific (Hong Kong): ap-east-1_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 28, 2026 - 13:10 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Asia Pacific (Jakarta) - From 2026-05-11 16:00 UTC to 2026-05-11 20:00 UTC May 11, 2026 16:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 11th, 16:00 UTC to May 11th, 20:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Asia Pacific (Jakarta): ap-southeast-3_1_0
Asia Pacific (Jakarta): ap-southeast-3_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 28, 2026 - 13:58 UTC

Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Asia Pacific (Singapore) - From 2026-05-12 16:00 UTC to 2026-05-12 20:00 UTC May 12, 2026 16:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 12th, 16:00 UTC to May 12th, 20:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Asia Pacific (Singapore): ap-southeast-1_1_0
Asia Pacific (Singapore): ap-southeast-1_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Apr 28, 2026 - 18:59 UTC

Cisco Secure Access - [Planned Maintenance] Osaka - From 2026-05-22 16:00 UTC to 2026-05-23 20:00 UTC May 22, 2026 16:00 - May 23, 2026 20:00 UTC

Update - Please note that the maintenance window for Asia Pacific (Osaka) has been rescheduled.

Previous Schedule: April 7, 16:00 UTC to April 8, 13:00 UTC

Updated Schedule: May 22, 2026, 16:00 UTC to May 23, 2026, 20:00 UTC

All other details remain unchanged. Thank you for your understanding.
Mar 31, 2026 - 17:22 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing standard upgrades to the Osaka infrastructure. During this period, traffic will be redirected to nearby data center to ensure service continuity.

Date and Time: May 22, 2026, 16:00 UTC to May 23, 2026, 20:00 UTC

Impact:
Most services are expected to transition smoothly.
All active VPN sessions will be briefly disconnected during the maintenance window. Users must manually reconnect to the VPN service. Upon reconnection, the service will automatically route users to the other data center within the same region.

Data Centers
Asia Pacific (Osaka) - ap-northeast-3_1_0

Components : API, Cisco Secure Client, Data Loss Prevention, Experience Insights, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Remote Browser Isolation, Reporting and Logging, Reserved IP, Resource Connector, Web Security, Zero Trust Access

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Mar 11, 2026 - 11:27 UTC

Cisco Secure Access - [Planned Maintenance] Asia Pacific (Osaka)- From 2026-05-29 16:00 UTC to 2026-05-30 20:00 UTC May 29, 2026 16:00 - May 30, 2026 20:00 UTC

Update - Please note that the maintenance window has been rescheduled.

Previous Schedule: April 14th, 16:00 UTC to April 15th, 16:00 UTC

Updated Schedule:May 29th, 16:00 UTC to May 30th, 20:00 UTC

All other details remain unchanged. Thank you for your understanding.
Mar 31, 2026 - 17:38 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
We are performing scheduled upgrades to our Asia Pacific (Osaka) infrastructure. To ensure continuous service, all traffic is being automatically redirected to a secondary environment. No service interruption is expected.

Components:
API, Cisco Secure Client, Data Loss Prevention, Experience Insights, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Remote Browser Isolation, Reporting and Logging, Reserved IP, Resource Connector, Web Security, Zero Trust Access.

Date and Time: May 29th, 16:00 UTC to May 30th, 20:00 UTC

Impact:
During this maintenance window, traffic will transition to the secondary data center. Active sessions will briefly disconnect during failover and will automatically reconnect. If a session does not automatically reconnect, users must manually reconnect their VPN session. No other action is required from customers.

Data Centers
Asia Pacific (Osaka) – ap-northeast-3_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Mar 12, 2026 - 17:44 UTC
Apr 29, 2026
Cisco Secure Access - [Emergency Maintenance] Remote Access VPN - Canada, Brazil and Latam - From 2026-04-29 06:30 UTC to 2026-04-29 10:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
Hot Fix deployment for Remote Access VPN as a Service.

Date and Time:
April 29th, 06:30 UTC to April 29th 10:00 UTC

Impact:
All active VPN sessions will be briefly disconnected during the maintenance window. VPN connections will automatically re-establish only for users who have auto-reconnect enabled others will need to manually reconnect once the maintenance is complete. This activity is scheduled during off-business hours to minimize disruption.

Data Centers
Canada (Calgary) - ca-west-1_1_0
Canada (Central) - ca-central-1_1_0
Brazil (Sao Paulo) - sa-east-1_1_0
LATAM (Mexico) - mx-central-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 29, 06:19 UTC
Cisco Secure Access - [Emergency Maintenance] Network Tunnel Groups - US, Brazil, Mexico, Canada - From 2026-04-29 03:30 UTC to 2026-04-29 10:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo emergent maintenance to improve platform stability and performance.

Date and Time: April 29th, 2026 03:30 UTC to April 29th, 2026 10:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
US (Virginia) - us-east-1_1_0
US (Midwest) - us-east-2_1_0
Miami (DCv2) - us-east-1_1_0
Canada (Central) - ca-central-1_1_0
US (Pacific Northwest) - us-west-2_1_0
LAX (DCv2) - us-west-1_1_0
Brazil - sa-east-1_1_0
LATAM (Mexico) - mx-central-1_1_0
Canada (West) - ca-west-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 27, 11:50 UTC
Cisco Secure Access - [Emergency Maintenance] Remote Access VPN- From 2026-04-23 02:00 UTC to 2026-04-29 00:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 29, 00:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 23, 20:53 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 23, 03:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 02:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
We are performing infrastructure maintenance to ensure continued service reliability and performance. Please refer to the Data Centers and Schedule section below for the specific timing and location of these updates.

Date and Time:
April 23rd, 02:00 UTC to April 29th, 00:00 UTC

Impact:
All active VPN sessions will be briefly disconnected during the maintenance window. VPN connections will automatically re-establish only for users who have auto-reconnect enabled; others will need to manually reconnect once the maintenance is complete. This activity is scheduled during off-business hours to minimize disruption.

Data Centers and Schedule
Maintenance activities are performed in phases, and the Remote Access VPN component in each region will undergo maintenance only during the time listed in the table.

All times are listed in UTC. Please convert to your local time zone accordingly.
S.NoDC LocationStart (UTC)End (UTC)DC Details
1Calgary2026-04-23, 02:002026-04-23, 06:00Canada (West): ca-west-1_1_1
2Brazil2026-04-23, 02:002026-04-23, 06:00Brazil: sa-east-1_1_1
3Mexico2026-04-23, 02:002026-04-23, 06:00LATAM (Mexico): mx-central-1_1_1
4Canada2026-04-23, 02:002026-04-23, 06:00Canada (Central): ca-central-1_1_1
5Sydney2026-04-23, 13:002026-04-23, 17:00Australia (Sydney): ap-southeast-2_1_1
6Jakarta2026-04-23, 13:002026-04-23, 17:00Asia Pacific (Jakarta): ap-southeast-3_1_1
7Osaka2026-04-23, 13:002026-04-23, 17:00Asia Pacific (Osaka): ap-northeast-3_1_1
8Hyderabad2026-04-23, 16:002026-04-23, 20:00India (South): ap-south-2_1_1
9Paris2026-04-23, 20:002026-04-24, 00:00Europe (France): eu-west-3_1_1
10Milan2026-04-23, 20:002026-04-24, 00:00Europe (Milan): eu-south-1_1_1
11Spain2026-04-23, 20:002026-04-24, 00:00Europe (Spain): eu-south-2_1_1
12South Africa2026-04-23, 20:002026-04-24, 00:00Africa (South Africa): af-south-1_1_1
13 Switzerland 2026-04-23, 20:002026-04-24, 00:00Switzerland (Zurich): eu-central-2_1_1
14Stockholm2026-04-23, 20:002026-04-24, 00:00Europe (Stockholm): eu-north-1_1_1
15Tel Aviv2026-04-23, 20:002026-04-24, 00:00Israel: il-central-1_1_1
16Middle East2026-04-23, 20:002026-04-24, 00:00Middle East (Saudi Arabia): me-central-2_1_1
17Calgary2026-04-24, 02:002026-04-24, 06:00Canada (West): ca-west-1_1_0
18Brazil2026-04-24, 02:002026-04-24, 06:00Brazil: sa-east-1_1_0
19Mexico2026-04-24, 02:002026-04-24, 06:00LATAM (Mexico): mx-central-1_1_0
20Canada2026-04-24, 02:002026-04-24, 06:00Canada (Central): ca-central-1_1_0
21Sydney2026-04-24, 13:002026-04-24, 17:00Australia (Sydney): ap-southeast-2_1_0
22Jakarta2026-04-24, 13:002026-04-24, 17:00Asia Pacific (Jakarta): ap-southeast-3_1_0
23Osaka2026-04-24, 16:002026-04-24, 20:00Asia Pacific (Osaka): ap-northeast-3_1_0
24Hyderabad2026-04-24, 16:002026-04-24, 20:00India (South): ap-south-2_1_0
25Paris2026-04-24, 20:002026-04-25, 00:00Europe (France): eu-west-3_1_0
26Milan2026-04-24, 20:002026-04-25, 00:00Europe (Milan): eu-south-1_1_0
27Spain2026-04-24, 20:002026-04-25, 00:00Europe (Spain): eu-south-2_1_0
28South Africa2026-04-24, 20:002026-04-25, 00:00Africa (South Africa): af-south-1_1_0
29 Switzerland 2026-04-24, 20:002026-04-25, 00:00Switzerland (Zurich): eu-central-2_1_0
30Stockholm2026-04-24, 20:002026-04-25, 00:00Europe (Stockholm): eu-north-1_1_0
31Tel Aviv2026-04-24, 20:002026-04-25, 00:00Israel: il-central-1_1_0
32Middle East2026-04-24, 20:002026-04-25, 00:00Middle East (Saudi Arabia): me-central-2_1_0
33Virginia2026-04-27, 02:002026-04-27, 06:00US (Virginia) : us-east-1_1_1
34Ohio2026-04-27, 02:002026-04-27, 06:00US (Midwest): us-east-2_1_1
35Oregon2026-04-27, 02:002026-04-27, 06:00US (Pacific Northwest): us-west-2_1_1
36Mumbai2026-04-27, 16:002026-04-27, 20:00India (West): ap-south-1_1_1
37Hong Kong2026-04-27, 16:002026-04-27, 20:00Asia Pacific (Hong Kong): ap-east-1_1_1
38Tokyo2026-04-27, 16:002026-04-27, 20:00Asia Pacific (Tokyo): ap-northeast-1_1_1
39Singapore2026-04-27, 16:002026-04-27, 20:00Asia Pacific (Singapore): ap-southeast-1_1_1
40Frankfurt2026-04-27, 20:002026-04-28, 00:00Europe (Germany): eu-central-1_1_1
41United Kingdom2026-04-27, 20:002026-04-28, 00:00United Kingdom: eu-west-2_1_1
42Virginia2026-04-28, 02:002026-04-28, 06:00US (Virginia) : us-east-1_1_0
43Ohio2026-04-28, 02:002026-04-28, 06:00US (Midwest): us-east-2_1_0
44Oregon2026-04-28, 02:002026-04-28, 06:00US (Pacific Northwest): us-west-2_1_0
45Mumbai2026-04-28, 16:002026-04-28, 20:00India (West): ap-south-1_1_0
46Hong Kong2026-04-28, 16:002026-04-28, 20:00Asia Pacific (Hong Kong): ap-east-1_1_0
47Tokyo2026-04-28, 16:002026-04-28, 20:00Asia Pacific (Tokyo): ap-northeast-1_1_0
48Singapore2026-04-28, 16:002026-04-28, 20:00Asia Pacific (Singapore): ap-southeast-1_1_0
49Frankfurt2026-04-28, 20:002026-04-29, 00:00Europe (Germany): eu-central-1_1_0
50United Kingdom2026-04-28, 20:002026-04-29, 00:00United Kingdom: eu-west-2_1_0



We're Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Apr 23, 00:55 UTC
Apr 28, 2026
Cisco Secure Access - [Emergency Maintenance] Network Tunnel Groups - Australia (Sydney) - From 2026-04-28 15:30 UTC to 2026-04-28 22:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 15:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo emergent maintenance to improve platform stability and performance.

Date and Time: April 28th, 2026 15:30 UTC to April 28th, 2026 22:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Australia (Sydney) - ap-southeast-2_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 27, 11:28 UTC
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Israel (Tel Aviv) - From 2026-04-28 17:00 UTC to 2026-04-28 21:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 17:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 28th, 17:00 UTC to April 28th, 21:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Israel (Tel Aviv) : il-central-1_1_0
Israel (Tel Aviv) : il-central-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 20, 11:05 UTC
Cisco Secure Access - [Emergency Maintenance] Network Tunnel Groups - Tokyo, Osaka, Singapore - From 2026-04-28 17:30 UTC to 2026-04-28 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 17:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo emergent maintenance to improve platform stability and performance.

Date and Time: April 28th, 2026 17:30 UTC to April 28th, 2026 20:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Tokyo) - ap-northeast-1_1_1
Asia Pacific (Osaka) - ap-northeast-3_1_1
Asia Pacific (Singapore) - ap-southeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 27, 12:16 UTC
Cisco Secure Access - [Planned Maintenance] Web Security - Asia Pacific (Tokyo) - From 2026-04-28 16:00 UTC to 2026-04-28 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:00 UTC
Update - The scheduled maintenance window has been extended by 1 hour and will now conclude at April 28th, 20:00 UTC (previously April 28th, 19:00 UTC). There is no change to the expected impact, and no customer impact is anticipated.
Apr 20, 18:04 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing infrastructure enhancements to improve overall system performance and reliability.

Date and Time: April 28th, 16:00 UTC to April 28th, 20:00 UTC

Impact:
No customer impact is expected. This notification is being shared to keep customers informed of scheduled maintenance activities.

Data Centers
Asia Pacific (Tokyo) : csc_ap-northeast-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 20, 16:32 UTC
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Middle East (UAE) - From 2026-05-11 19:00 UTC to 2026-05-11 23:00 UTC
Completed - The scheduled maintenance has been canceled.
Apr 28, 15:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 14:05 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: May 11th, 19:00 UTC to May 11th, 23:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Middle East (UAE): me-central-1_1_0
Middle East (UAE): me-central-1_1_1

Components: Reserved IP, Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 28, 14:03 UTC
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Canada (Central) - From 2026-04-28 07:00 UTC to 2026-04-28 11:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:01 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 28th, 07:00 UTC to April 28th, 11:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Canada (Central) : ca-central-1_1_0
Canada (Central) : ca-central-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 20, 10:52 UTC
Apr 27, 2026
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - India (South) - From 2026-04-27 14:30 UTC to 2026-04-27 18:30 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 14:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 27th, 14:30 UTC to April 27th, 18:30 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
India (South) : ap-south-2_1_0
India (South) : ap-south-2_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 20, 10:42 UTC
Cisco Secure Access - Timeout and Connectivity issues - Europe (France)
Resolved - All services in the Europe (France) data center are now healthy and fully operational. The recent connectivity and timeout issues have been resolved, and customers should no longer experience any disruptions.

Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.
Apr 27, 12:48 UTC
Monitoring - Most services have now recovered. We will be taking one of the data centers Out Of Rotation. As a result, customers may experience brief disconnections as traffic is redirected to an alternate France data center.

We appreciate your understanding and patience as we work to restore full service. Further updates will be provided as more information becomes available.
Apr 27, 12:30 UTC
Investigating - We are currently observing multiple failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP.

Our teams are initiating further investigation and will provide updates as more information becomes available.

Thank you for your patience and understanding.
Apr 27, 11:38 UTC
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - US (Pacific Northwest) - From 2026-04-27 07:00 UTC to 2026-04-27 11:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 07:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 27th, 07:00 UTC to April 27th, 11:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
US (Pacific Northwest) : us-west-2_1_0
US (Pacific Northwest) : us-west-2_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 15, 14:21 UTC
Apr 26, 2026
Cisco Secure Access - [Planned Maintenance] Singapore- From 2026-04-25 10:00 UTC to 2026-04-26 01:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 26, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 16:08 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The service will undergo a scheduled maintenance activity to improve its performance and reliability. The primary objective of this exercise is to update and migrate services to a new Data VPC.

Components
Cisco Secure Client
RAVPN
Network Tunnel Groups
Zero Trust Network Access
FWaaS

Date and Time: April 25th, 10:00 UTC to April 26th, 01:00 UTC

Impact:
During this maintenance window, sessions on the affected VEDC may be terminated. Services will attempt to automatically reconnect to another VEDC within the same region; however, seamless reconnection depends on client configuration. VPN sessions will reconnect automatically only if auto-reconnect is enabled; otherwise, manual reconnection may be required. For IPsec connectivity, traffic continuity depends on customer-side failover configuration. Brief session interruptions may occur.

Data Centers
Singapore— ap-southeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 6, 16:00 UTC
Apr 25, 2026
Cisco Secure Access - [Planned Maintenance] Tokyo - From 2026-04-24 16:00 UTC to 2026-04-25 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 UTC
Update - The maintenance window has been revised.

New Schedule: April 24, 2026, 16:00 UTC to April 25, 2026, 20:00 UTC

We apologize for any inconvenience and appreciate your understanding.
Mar 23, 18:29 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
We are performing scheduled upgrades to our Tokyo infrastructure. To ensure continuous service, all traffic is being automatically redirected to a secondary environment. No service interruption is expected.

Components:
API, Cisco Secure Client, Data Loss Prevention, Experience Insights, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Remote Browser Isolation, Reporting and Logging, Reserved IP, Resource Connector, Web Security, Zero Trust Access.

Date and Time: April 24th, 16:00 UTC to April 25th, 20:00 UTC

Impact:
During this maintenance window, traffic will transition to the secondary data center (ap-northeast-1_1_1). Active sessions will briefly disconnect during failover and will automatically reconnect. If a session does not automatically reconnect, users must manually reconnect their VPN session. No other action is required from customers.

Data Centers
Asia Pacific(Tokyo) – ap-northeast-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Mar 17, 18:05 UTC
Cisco Secure Access - [Planned Maintenance] Canada (Central)- From 2026-04-24 02:00 UTC to 2026-04-25 06:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 02:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The service will undergo a scheduled maintenance activity to improve its performance and reliability.

Components
API
Cisco Secure Client
Data Loss Prevention
Experience Insights
Network Tunnel Groups
Policy Enforcement
Remote Access VPN
Remote Browser Isolation
Reporting and Logging
Reserved IP
Resource Connector
Web Security
Zero Trust Access

Date and Time: April 24th, 02:00 UTC to April 25th, 06:00 UTC

Impact:
During this maintenance window, sessions on the affected VEDC will be terminated. Traffic will fail over to another VEDC within the same region; however, seamless reconnection depends on client configuration. Remote Access VPN sessions will reconnect automatically only if auto-reconnect is enabled; otherwise, a manual reconnect will be required. For IPsec connectivity, traffic continuity depends on customer-side failover configuration. The maintenance will occur during non-business hours to minimize disruption, and no impact to data integrity or security is expected.

Data Centers
Canada (Central) - ca-central-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 14, 18:42 UTC
Cisco Secure Access - [Planned Maintenance] Dashboard - Global - From 2026-04-25 00:00 UTC to 2026-04-25 04:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
As part of our ongoing infrastructure improvements to support increased production capacity, we will be performing a scheduled upgrade for the IPS profile dashboard on Cisco Secure Access.

Date and Time: April 25th, 00:00 UTC to April 25th, 04:00 UTC

Impact:
During the planned maintenance window, the IPS Profiles dashboard will not load. During this time, IPS API requests may fail or return errors, and you will be unable to view or manage IPS data. Services will automatically return to normal after the maintenance window.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 20, 18:55 UTC
Cisco Secure Access - [Planned Maintenance] Dashboard - Global - From 2026-04-25 02:00 UTC to 2026-04-25 04:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 02:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: April 25th, 02:00 UTC to April 25th, 04:00 UTC

Impact:
Customers may experience intermittent errors, slower API responses, and brief service disruptions during peak load and maintenance window, potentially affecting data access and pipeline-dependent operations temporarily.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 20, 05:52 UTC
Cisco Secure Access - [Planned Maintenance] Singapore- From 2026-04-24 10:00 UTC to 2026-04-25 01:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The service will undergo a scheduled maintenance activity to improve its performance and reliability. The primary objective of this exercise is to update and migrate services to a new Data VPC.

Components
Cisco Secure Client
RAVPN
Network Tunnel Groups
Zero Trust Network Access
FWaaS

Date and Time: April 24th, 10:00 UTC to April 25th, 01:00 UTC

Impact:
During this maintenance window, sessions on the affected VEDC may be terminated. Services will attempt to automatically reconnect to another VEDC within the same region; however, seamless reconnection depends on client configuration. VPN sessions will reconnect automatically only if auto-reconnect is enabled; otherwise, manual reconnection may be required. For IPsec connectivity, traffic continuity depends on customer-side failover configuration. Brief session interruptions may occur.

Data Centers
Singapore— ap-southeast-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 6, 11:49 UTC
Apr 24, 2026
Cisco Secure Access - Non-Web Traffic Egress Degradation - Singapore (ap-southeast-1_1_1)
Resolved - Between 17:20 UTC and 19:00 UTC, we experienced a network connectivity issue impacting services in the ap-southeast-1_1_1 data center.
During this period, non-web traffic egressed using alternate public IP addresses instead of Reserved IPs. Customers relying on Reserved IP allowlisting may have experienced connectivity disruptions as a result.

The issue has been fully resolved, and all services are operating normally.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 24, 19:35 UTC
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Europe (Germany) - From 2026-04-24 18:00 UTC to 2026-04-24 22:00 UTC
Completed - The maintenance has been canceled, and will be re-scheduled at a later date
Apr 24, 08:07 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 24th, 18:00 UTC to April 24th, 22:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Europe (Germany) : eu-central-1_1_0
Europe (Germany) : eu-central-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 15, 14:16 UTC
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Asia Pacific (Singapore) - From 2026-04-24 16:00 UTC to 2026-04-24 20:00 UTC
Completed - The maintenance has been canceled, and will be re-scheduled at a later date
Apr 24, 08:05 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 24th, 16:00 UTC to April 24th, 20:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time.During this time, customers with Reserved IPs will temporarily egress to the internet using alternate public IP addresses instead of their assigned reserved IPs, which could impact connectivity to destinations that rely on IP allowlist.

Data Centers
Asia Pacific (Singapore) : ap-southeast-1_1_0
Asia Pacific (Singapore) : ap-southeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 14, 18:55 UTC
Apr 23, 2026
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Asia Pacific (Osaka/Singapore/Tokyo) - From 2026-04-23 17:30 UTC to 2026-04-23 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 17:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 23rd, 2026 17:30 UTC to April 23rd, 2026 20:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Osaka) - ap-northeast-3_1_1
Asia Pacific (Singapore) - ap-southeast-1_1_1
Asia Pacific (Tokyo) - ap-northeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 8, 18:03 UTC
Cisco Secure Access - [Emergency Maintenance] Dashboard - Global - From 2026-04-22 22:37 UTC to 2026-04-23 01:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 01:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:37 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance is part of ongoing infrastructure improvements to improve network efficiency and scalability.

Date and Time: April 22nd, 22:37 UTC to April 23rd, 01:00 UTC

Impact:
During this maintenance, all services are expected to transition smoothly, and we do not anticipate any impact on customer operations.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Apr 22, 22:36 UTC
Apr 22, 2026
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Asia Pacific(Tokyo/Singapore/Osaka) - From 2026-04-22 17:30 UTC to 2026-04-22 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 22nd, 2026 17:30 UTC to April 22nd, 2026 20:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Tokyo) - ap-northeast-1_1_0
Asia Pacific (Singapore) - ap-southeast-1_1_0
Asia Pacific (Osaka) - ap-northeast-3_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 8, 18:00 UTC
Apr 21, 2026
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Asia Pacific (Tokyo) - From 2026-04-21 16:00 UTC to 2026-04-21 19:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 21st, 16:00 UTC to April 21st, 19:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time. During this period customers with Reserved IP may egress to the internet with other public ips besides their reserved ip address.

Data Centers
Asia Pacific (Tokyo) : ap-northeast-1_1_0
Asia Pacific (Tokyo) : ap-northeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 15, 14:10 UTC
Cisco Secure Access - [Planned Maintenance] Asia Pacific (Jakarta)- From 2026-04-21 16:00 UTC to 2026-04-22 20:00 UTC
Completed - The maintenance has been canceled, and will be re-scheduled at a later date.
Apr 21, 13:20 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The service will undergo a scheduled maintenance activity to improve its performance and reliability.

Components
API
Cisco Secure Client
Data Loss Prevention
Experience Insights
Network Tunnel Groups
Policy Enforcement
Remote Access VPN
Remote Browser Isolation
Reporting and Logging
Reserved IP
Resource Connector
Web Security
Zero Trust Access

Date and Time: April 21th, 16:00 UTC to April 22nd, 20:00 UTC

Impact:
During this maintenance window, sessions on the affected VEDC will be terminated. Traffic will fail over to another VEDC within the same region; however, seamless reconnection depends on client configuration. Remote Access VPN sessions will reconnect automatically only if auto-reconnect is enabled; otherwise, a manual reconnect will be required. For IPsec connectivity, traffic continuity depends on customer-side failover configuration. The maintenance will occur during non-business hours to minimize disruption, and no impact to data integrity or security is expected.

Data Centers
Asia Pacific (Jakarta) - ap-southeast-3_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 14, 16:56 UTC
Cisco Secure Access - Policy Enforcement Issues - Israel (Tel Aviv)
Resolved - We are pleased to inform you that the issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center has been resolved.

The services is now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Apr 21, 04:05 UTC
Investigating - We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center.

Actual Impact:
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Apr 21, 03:51 UTC
Apr 20, 2026
Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Hong Kong)
Resolved - We are pleased to inform you that the issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center has been resolved.

The services is now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Apr 20, 04:02 UTC
Update - We are continuing to investigate the ongoing issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center. Our engineering team has confirmed that the Israel (Tel Aviv) data center is not impacted.
Apr 20, 03:54 UTC
Update - We are still actively investigating the ongoing issue affecting policy enforcement in Asia Pacific (Hong Kong) and Israel (Tel Aviv). Our engineering team continues to work on confirming the full impact, identifying the root cause, and implementing a resolution. We will provide updates and additional details as new information becomes available. Thank you for your patience and understanding.
Apr 20, 03:39 UTC
Investigating - We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific (Hong Kong) data center.

Actual Impact:
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Apr 20, 03:08 UTC
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Cisco Secure Access - [Planned Maintenance] Tel Aviv - From 2026-04-20 20:00 UTC to 2026-04-22 00:00 UTC
Completed - The scheduled maintenance has been cancelled. We will provide an updated schedule as soon as it is available.
Apr 17, 18:19 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 14:58 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing standard upgrades to the Tel Aviv infrastructure. During this period, traffic will be redirected to nearby data center to ensure service continuity.

Date and Time: April 20th 20:00 UTC to April 22nd 00:00 UTC

Impact:
Most services are expected to transition smoothly.
All active VPN sessions will be briefly disconnected during the maintenance window. Users must manually reconnect to the VPN service. Upon reconnection, the service will automatically route users to the other data center within the same region.

Data Centers
Israel (Tel Aviv) : il-central-1_1_0

Components : API, Cisco Secure Client, Data Loss Prevention, Experience Insights, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Remote Browser Isolation, Reporting and Logging, Reserved IP, Resource Connector, Web Security, Zero Trust Access

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Mar 30, 09:18 UTC
Cisco Secure Access - [Planned Maintenance] Web Security & Reserved IP - Australia (Sydney) - From 2026-04-20 10:00 UTC to 2026-04-20 14:00 UTC
Completed - The scheduled maintenance has been cancelled. We will provide an updated schedule as soon as it is available.
Apr 17, 16:42 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This Network maintenance is part of ongoing infrastructure improvements to support increased production capacity.

Date and Time: April 20th, 10:00 UTC to April 20th, 14:00 UTC

Impact:
There will be brief, minimal connectivity interruptions for end users during the maintenance window. The change will be performed one data center at a time.During this time, customers with Reserved IPs will temporarily egress to the internet using alternate public IP addresses instead of their assigned reserved IPs, which could impact connectivity to destinations that rely on IP allowlist.

Data Centers
Australia (Sydney) : ap-southeast-2_1_0
Australia (Sydney) : ap-southeast-2_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 14, 16:26 UTC
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - UK, Europe, Switzerland, Saudi Arabia, Israel & Africa - From 2026-04-16 21:30 UTC to 2026-04-17 04:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 16th, 2026 21:30 UTC to April 17th, 2026 04:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
United Kingdom - eu-west-2_1_1
Europe (France) - eu-west-3_1_1
Europe (Germany) - eu-central-1_1_1
Switzerland (Zurich) - eu-central-2_1_1
Europe (Stockholm) - eu-north-1_1_1
Saudi Arabia - csc_me-central-2_1_2
Israel (Tel Aviv) - il-central-1_1_1
Africa (South Africa) - af-south-1_1_1
Europe (Spain) - eu-south-2_1_1
Europe (Milan) - eu-south-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 7, 01:30 UTC
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Asia Pacific (Hong Kong/Jakarta), India - From 2026-04-16 17:30 UTC to 2026-04-17 00:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 17:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 16th, 2026 17:30 UTC to April 17th, 2026 00:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Hong Kong) - ap-east-1_1_1
Asia Pacific (Jakarta) - ap-southeast-3_1_1
India (South) - ap-south-2_1_1
India (South) - csc_ap-south-1_1_1
India (West) - ap-south-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 7, 01:16 UTC
Apr 16, 2026
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Asia Pacific (Osaka) DCv2 - From 2026-04-16 17:30 UTC to 2026-04-16 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 17:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 17:54 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 16th, 2026 17:30 UTC to April 16th, 2026 20:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Osaka) - csc_ap-northeast-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 7, 01:24 UTC
Firewall as a Service Global Maintenance between Apr 21 14:00 UTC and May 1st 00:00 UTC
Completed - The scheduled maintenance has been cancelled. We will provide an updated schedule as soon as it is available.
Apr 16, 17:43 UTC
Scheduled - Please note that the scheduled maintenance has been postponed by one week. The table below has been updated with the latest schedule. We will continue to provide updates as necessary.
Apr 15, 21:27 UTC
In progress - Latest Firewall as a Service Global Maintenance is scheduled between Apr 21 14:00 UTC and May 1st 00:00 UTC
Apr 15, 21:23 UTC
Scheduled - Please note that the scheduled maintenance has been postponed by one week. The table below has been updated with the latest schedule. We will continue to provide updates as necessary.
Apr 15, 21:22 UTC
In progress - Please note that the scheduled maintenance has been postponed by one week.
Apr 14, 14:00 UTC
Update - Firewall as a Service Global Maintenance is scheduled between Apr 14 14:00 UTC and Apr 24 00:00 UTC.
Apr 8, 23:41 UTC
Scheduled - Cisco Secure Access platform will be performing the following maintenance.

Maintenance Details:
We are upgrading our FWaaS services to a new version to enhance system functionality and stability. Please refer to the 'Data Centers Schedule' section below for the specific timing and location of these updates.

Impact:
This is a standard upgrade of the Firewall as a Service component. No service interruption or traffic impact is expected during the maintenance window.

Data Centers and Schedule
All times are listed in UTC. Please convert to your local time zone accordingly.

S.NoDC LocationStart (UTC)End (UTC)DC Details
1Sydney2026-04-21, 14:002026-04-21, 18:00Australia (Sydney): ap-southeast-2_1_1
2Sao Paulo
Canada
Calgary
Mexico		2026-04-22, 02:002026-04-22, 06:00Brazil (Sao Paulo): sa-east-1_1_0
Canada (Central): ca-central-1_1_0
Canada (West): ca-west-1_1_0
LATAM (Mexico): mx-central-1_1_0
3Sydney
Hong Kong
Jakarta		2026-04-22, 13:002026-04-22, 17:00Australia (Sydney): ap-southeast-2_1_0
Asia Pacific (Hong Kong): ap-east-1_1_0
Asia Pacific (Jakarta): ap-southeast-3_1_0
4Hyderabad2026-04-22, 16:002026-04-22, 20:00India (South): ap-south-2_1_0
5Tel Aviv
Zurich
Stockholm
Milan
Spain
Cape Town
Paris		2026-04-22, 20:002026-04-23, 00:00Israel (Tel Aviv): il-central-1_1_0
Switzerland (Zurich): eu-central-2_1_0
Europe (Stockholm): eu-north-1_1_0
Europe (Milan): eu-south-1_1_0
Europe (Spain): eu-south-2_1_0
Africa (South Africa): af-south-1_1_0
Europe (France): eu-west-3_1_0
6Sao Paulo
Canada
Calgary
Mexico		2026-04-23, 02:002026-04-23, 06:00Brazil (Sao Paulo): sa-east-1_1_1
Canada (Central): ca-central-1_1_1
Canada (West): ca-west-1_1_1
LATAM (Mexico): mx-central-1_1_1
7Jakarta
Hyderabad
Hong Kong		2026-04-23, 16:002026-04-23, 20:00Asia Pacific (Jakarta): ap-southeast-3_1_1
India (South): ap-south-2_1_1
Asia Pacific (Hong Kong): ap-east-1_1_1
8Tel Aviv
Zurich
Stockholm
Milan
Spain
Cape Town
Paris		2026-04-23, 20:002026-04-24, 00:00Israel (Tel Aviv): il-central-1_1_1
Switzerland (Zurich): eu-central-2_1_1
Europe (Stockholm): eu-north-1_1_1
Europe (Milan): eu-south-1_1_1
Europe (Spain): eu-south-2_1_1
Africa (South Africa): af-south-1_1_1
Europe (France): eu-west-3_1_1
9Ohio
N.Virginia
Oregon
Miami
Los Angeles		2026-04-29, 02:002026-04-29, 06:00US (Midwest): us-east-2_1_0
US (Virginia): us-east-1_1_0
US (Pacific Northwest): us-west-2_1_0
US (Virginia): csc-us-east-1_1_0
US (California): csc-us-west-1_1_0
10Mumbai2026-04-29, 16:002026-04-29, 20:00India (Mumbai): ap-south-1_1_0
India (Mumbai): csc-ap-south-1_1_0
11Tokyo
Osaka
Singapore		2026-04-29, 16:002026-04-29, 19:00Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0
Asia Pacific (Tokyo): csc-ap-northeast-1_1_0
12Frankfurt
London
Jeddah		2026-04-29, 20:002026-04-30, 00:00Europe (Frankfurt): eu-central-1_1_0
UK (London): eu-west-2_1_0
Saudi Arabia (Jeddah): csc-me-central-2_1_0
13Ohio
N.Virginia
Oregon
Reston
San Jose		2026-04-30, 02:002026-04-30, 06:00US (Midwest): us-east-2_1_1
US (Virginia): us-east-1_1_1
US (Pacific Northwest): us-west-2_1_1
US (Virginia): csc-us-east-1_1_1
US (California): csc-us-west-1_1_1
14Mumbai
Chennai		2026-04-30, 16:002026-04-30, 20:00India (South): ap-south-1_1_1
India (South): csc-ap-south-1_1_1
15Tokyo
Osaka
Singapore		2026-04-30, 16:002026-04-30, 20:00Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1
Asia Pacific (Osaka): csc-ap-northeast-1_1_1
16Frankfurt
London
Riyadh		2026-04-30, 20:002026-05-01, 00:00Europe (Frankfurt): eu-central-1_1_1
UK (London): eu-west-2_1_1
Saudi Arabia (Riyadh): csc-me-central-2_1_2


We're Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Apr 8, 22:51 UTC
Cisco Secure Access - [Planned Maintenance] Oregon - From 2026-04-17 02:00 UTC to 2026-04-18 06:00 UTC
Completed - The scheduled maintenance has been cancelled. We will provide an updated schedule as soon as it is available.
Apr 16, 17:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 14:55 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing standard upgrades to the Oregon infrastructure. During this period, traffic will be redirected to nearby data center to ensure service continuity.

Date and Time: April 17th 02:00 UTC to April 18th 06:00 UTC

Impact:
Most services are expected to transition smoothly.
All active VPN sessions will be briefly disconnected during the maintenance window. Users must manually reconnect to the VPN service. Upon reconnection, the service will automatically route users to the other data center within the same region.

Data Centers
US (Pacific Northwest) : us-west-2_1_1

Components : API, Cisco Secure Client, Data Loss Prevention, Experience Insights, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Remote Browser Isolation, Reporting and Logging, Reserved IP, Resource Connector, Web Security, Zero Trust Access

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Mar 30, 09:12 UTC
Cisco Secure Access - [Planned Maintenance] Dashboard - Global - From 2026-04-18 01:00 UTC to 2026-04-18 04:00 UTC
Completed - The maintenance has been canceled, and will be re-scheduled at a later date
Apr 16, 11:27 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
The maintenance window has been scheduled for an infrastructure upgrade. This upgrade will enhance system performance, reliability, and stability during periods of high activity.

Date and Time: April 18th, 01:00 UTC to April 18th, 04:00 UTC

Impact:
Customers may experience intermittent errors, slower API responses, and brief service disruptions during peak load and maintenance window, potentially affecting data access and pipeline-dependent operations temporarily.

Data Centers
Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.Thank you for your understanding and support.
Apr 10, 14:16 UTC
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - US, Canada, Brazil & Mexico - From 2026-04-16 03:30 UTC to 2026-04-16 10:00 UTC
Completed - The scheduled maintenance has been cancelled. We will provide an updated schedule as soon as it is available.
Apr 16, 03:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 16th, 2026 03:30 UTC to April 16th, 2026 10:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
US (Virginia) - us-east-1_1_1
US (Midwest) - us-east-2_1_1
US (Virginia) - csc-us-east-1_1_1
Canada (Central) - ca-central-1_1_1
US (Pacific Northwest) - us-west-2_1_1
US (California) - csc_us-west-1_1_1
Brazil - sa-east-1_1_1
LATAM (Mexico) - mx-central-1_1_1
Canada (West) - ca-west-1_1_1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 7, 01:12 UTC
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - India (South/West) - From 2026-04-15 17:30 UTC to 2026-04-16 00:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 15th, 2026 17:30 UTC to April 16th, 2026 00:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
India (West) - ap-south-1_1_0
India (South) - ap-south-2_1_0
India (West) - csc_ap-south-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 7, 00:12 UTC
Apr 15, 2026
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - UK, Europe, Switzerland, Saudi Arabia, Israel & Africa - From 2026-04-15 21:30 UTC to 2026-04-16 04:00 UTC
Completed - The scheduled maintenance has been cancelled. We will provide an updated schedule as soon as it is available.
Apr 15, 22:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 15th, 2026 21:30 UTC to April 16th, 2026 04:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
United Kingdom - eu-west-2_1_0
Europe (France) - eu-west-3_1_0
Europe (Germany) - eu-central-1_1_0
Switzerland (Zurich) - eu-central-2_1_0
Europe (Stockholm) - eu-north-1_1_0
Saudi Arabia - csc_me-central-2_1_0
Israel (Tel Aviv) - il-central-1_1_0
Africa (South Africa) - af-south-1_1_0
Europe (Spain) - eu-south-2_1_0
Europe (Milan) - eu-south-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 7, 00:53 UTC
Cisco Secure Access - RAVPN connectivity issues seen in US- West2
Resolved - We have successfully restored connectivity issues seen in US West 2 impacting private resource connections. All systems are now fully operational.
We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 15, 22:18 UTC
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Asia Pacific(Tokyo) DCv2 - From 2026-04-15 17:30 UTC to 2026-04-15 21:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:13 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Original planned maintenance has been extended by one hour.
Check this for original maintenance details : https://status.sse.cisco.com/incidents/1yv2jh80ypvv

Date and Time: April 15th, 2026 17:30 UTC to April 15th, 2026 21:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Tokyo) - csc_ap-northeast-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 15, 20:12 UTC
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Australia, Asia Pacific(Jakarta/Hong Kong) - From 2026-04-15 14:30 UTC to 2026-04-15 21:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 15th, 2026 14:30 UTC to April 15th, 2026 21:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Australia (Sydney) - ap-southeast-2_1_0
Asia Pacific (Jakarta) - ap-east-1_1_0
Asia Pacific (Hong Kong) - ap-southeast-3_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 7, 00:07 UTC
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - Asia Pacific(Tokyo) DCv2 - From 2026-04-15 17:30 UTC to 2026-04-15 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 17:53 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 15th, 2026 17:30 UTC to April 15th, 2026 20:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
Asia Pacific (Tokyo) - csc_ap-northeast-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 7, 00:37 UTC
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups - US, Canada, Brazil & Mexico - From 2026-04-15 03:30 UTC to 2026-04-15 10:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco Secure Access Network Tunnel Groups will undergo scheduled maintenance to improve platform stability and performance.

Date and Time: April 15th, 2026 03:30 UTC to April 15th, 2026 10:00 UTC

Impact:
Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Data Centers:
US (Virginia) - us-east-1_1_0
US (Virginia) - csc_us-east-1_1_0
US (Midwest) - us-east-2_1_0
Canada (Central) - ca-central-1_1_0
US (Pacific Northwest) - us-west-2_1_0
US (California) - csc_us-west-1_1_0
Brazil - sa-east-1_1_0
LATAM (Mexico) - mx-central-1_1_0
Canada (West) - ca-west-1_1_0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Apr 6, 23:32 UTC
Cisco Secure Access - Connectivity and Timeout Issues - Frankfurt
Resolved - We experienced issues in the Frankfurt data center from 08:42 to 09:35 AM UTC, during which customers may have noticed brief connectivity interruptions or timeouts. The incident has now been resolved, and all services are operating normally.

Thank you for your patience and understanding during this period.
Apr 15, 09:50 UTC
[Cisco Secure Access] Intermittent Traffic Degradation - Firewall as a Service
Resolved - Intermittent traffic degradation in Cisco Secure Access Firewall as a Service (FWaaS) affecting multiple regions has been resolved.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Apr 15, 04:13 UTC
Update - We are actively implementing mitigation steps and are seeing signs of recovery. Our teams continue working to restore full service as quickly as possible. Further updates will be provided as progress continues.
Apr 15, 03:03 UTC
Update - We are still investigating potential cause to the issue. We have escalated to our infrastructure provider to assist with the investigation. Impact appears contained to a subset of customers and a subset of our servers.
Apr 15, 00:55 UTC
Update - We are observing impact in an additional regions. Investigation is ongoing as we continue working to identify the root cause and mitigate the issue.
Apr 14, 23:22 UTC
Update - We are continuing to investigate intermittent traffic degradation in Cisco Secure Access Firewall as a Service (FWaaS) affecting multiple regions. Customers may experience intermittent outbound traffic drops, increased latency, and DNS resolution failures, impacting services such as ZTA-SPA, ZTA, RAV-VPN, and Network Tunnel Groups.

Our engineering team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as more information becomes available.
Apr 14, 23:08 UTC
Investigating - We are investigating intermittent traffic degradation in Secure Access Firewall as a Service (FWaaS) affecting policy-matched traffic across multiple regions.Users may experience latency or intermittent connectivity.
We will provide updates as new information becomes available.
Apr 14, 22:22 UTC
Cisco Secure Client Profile Download Issue
Resolved - This incident has been resolved and Customers can now successfully download Cisco secure clients and profiles without any errors.

If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Apr 15, 00:26 UTC
Identified - We are currently aware of an issue affecting multiple Secure Access organizations where the secure client and profiles fail to download via the internet security tab. This issue impacts new user setup but does not affect enforcement functionality.

Workaround:
Customers can download the secure client and profiles from alternative tabs (Zero Trust and VPN) within the dashboard to bypass the affected internet security tab.
Apr 14, 21:57 UTC
Cisco Secure Access - [Planned Maintenance] Israel - From 2026-04-13 20:00 UTC to 2026-04-15 00:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 20:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
We are performing standard upgrades to the Israel infrastructure. During this period, traffic will be redirected to nearby data center to ensure service continuity.

Date and Time: April 13th, 20:00 UTC to April 15th, 00:00 UTC

Impact:
Most services are expected to transition smoothly.
All active VPN sessions will be briefly disconnected during the maintenance window. Users must manually reconnect to the VPN service. Upon reconnection, the service will automatically route users to the other data center within the same region.

Data Centers
Israel (Tel Aviv) : il-central-1_1_1

Components: API, Cisco Secure Client, Data Loss Prevention, Experience Insights, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Remote Browser Isolation, Reporting and Logging, Reserved IP, Resource Connector, Web Security, Zero Trust Access

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Mar 24, 21:13 UTC
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