Cisco Secure Access Service Status Status

[Planned Maintenance] Cisco Secure Access RAVPN between 03:30 UTC and 10:00 UTC on December 17th

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 2025 - 03:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 17, 2025 03:30-10:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 17th, 03:30 UTC to December 17th, 10:00 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Mexico - mx-central-1-1-0
Canada Calgary - ca-west-1-1-0
Canada Montreal - ca-central-1-1-0
Miami(DCv2) - csc-us-east-1-1-0
LAX(DCv2) - csc-us-west-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Dec 17, 2025 03:30-10:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Ohio / North Virginia / Oregon - From 2025-12-17 02:00 UTC to 2025-12-17 06:00 UTC.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 2025 - 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-17 02:00 UTC to 2025-12-17 06:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
use2-1-0 - Ohio
use1-1-0 - North Virginia
usw2-1-0 - Oregon

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 17, 2025 02:00-06:00 UTC

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud (DCC), a Cisco partner providing Secure Access services in mainland China for multinational customers. For more information about this datacenter click here.

Asia Pacific (Hong Kong) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Jakarta) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Osaka) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Singapore) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Tokyo) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Africa (South Africa) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Australia (Sydney) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Brazil Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (Central) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Under Maintenance

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (West) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Under Maintenance

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

China (Beijing)* Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Reporting and Logging Operational

Web Security Operational

Dashboard Operational

Identity Operational

Europe (Germany) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Milan) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Spain) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Stockholm) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (South) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Israel (Tel Aviv) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

LATAM (Mexico) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Under Maintenance

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Middle East (UAE) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Saudi Arabia Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention (LA) Operational

DNS Operational

Experience Insights (LA) Operational

Network Tunnel Groups (LA) Operational

Policy Enforcement Operational

Remote Access VPN (LA) Operational

Remote Browser Isolation (LA) Operational

Reporting and Logging Operational

Reserved IP (LA) Operational

Resource Connector (LA) Operational

Web Security (LA) Operational

Zero Trust Access (LA) Operational

Switzerland (Zurich) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

United Kingdom Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (California) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Under Maintenance

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Midwest) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Under Maintenance

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Pacific Northwest) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Under Maintenance

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Virginia) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Under Maintenance

Remote Access VPN Under Maintenance

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Global Operational

Cloud Malware Protection Operational

Dashboard Operational

Documentation Operational

Identity Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Support Ticketing System Operational

Virtual Appliance Operational

Warn/Block Pages Operational

Zero Trust Access Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Planned Maintenance] Cisco Secure Access RAVPN between 14:30 UTC and 21:00 UTC on December 17th Dec `17`, `2025` `14:30`-`21:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 17th, 14:30 UTC to December 17th, 21:00 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Hong Kong - ap-east-1-1-0
Jakarta - ap-southeast-3-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Dec 10, 2025 - 20:12 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Jakarta / Hyderabad / Mumbai - From 2025-12-17 16:00 UTC to 2025-12-17 20:00 UTC. Dec `17`, `2025` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-17 16:00 UTC to 2025-12-17 20:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse3-1-0 - Jakarta
aps2-1-0 - Hyderabad
aps1-1-0 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 08, 2025 - 03:28 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-17 16:00 UTC to 2025-12-17 19:00 UTC. Dec `17`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-17 16:00 UTC to 2025-12-17 19:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne1-1-0 - Tokyo
apse1-1-0 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 01:03 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 22:00 UTC on December 17th Dec `17`, `2025` `17:30`-`22:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 17th, 17:30 UTC to December 17th, 22:00 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Osaka - ap-northeast-3-1-0
Tokyo (DCv2) - csc-ap-northeast-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Dec 10, 2025 - 20:17 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 23:59 UTC on December 17th Dec `17`, `2025` `17:30` - Dec `18`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 17th, 17:30 UTC to December 17th, 23:59 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Hyderabad - ap-south-2-1-0
Mumbai - ap-south-1-1-0
Mumbai (DCv2) - csc-ap-south-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Dec 10, 2025 - 20:15 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London / Tel Aviv / Zurich - From 2025-12-17 20:00 UTC to 2025-12-18 00:00 UTC. Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` UTC

Update - Impacted Datacenters have been updated:

euw2-1-0 - London
ilc1-1-0 - Tel Aviv
euc2-1-0 - Zurich
Dec 08, 2025 - 03:09 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-17 20:00 UTC to 2025-12-18 00:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
euw2-1-0 - London

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 04, 2025 - 01:03 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 21:30 UTC on December 17th and 04:00 UTC on December 18th Dec `17`, `2025` `21:30` - Dec `18`, `2025` `04:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 17th, 21:30 UTC to December 18th, 04:00 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Zurich - eu-central-2-1-0
Israel - il-central-1-1-0
Jeddah (DCv2) - csc-me-central-2-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Dec 10, 2025 - 20:19 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Ohio / North Virginia / Oregon - From 2025-12-18 02:00 UTC to 2025-12-18 06:00 UTC. Dec `18`, `2025` `02:00`-`06:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-18 02:00 UTC to 2025-12-18 06:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
use2-1-1 - Ohio
use1-1-1 - North Virginia
usw2-1-1 - Oregon

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 01:04 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 03:30 UTC and 10:00 UTC on December 18th Dec `18`, `2025` `03:30`-`10:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 18th, 03:30 UTC to December 18th, 10:00 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Mexico - mx-central-1-1-1
Canada Calgary - ca-west-1-1-1
Canada Montreal - ca-central-1-1-1
Reston (DCv2) - csc-us-east-1-1-1
San Jose (DCv2) - csc-us-west-1-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Dec 10, 2025 - 20:23 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Jakarta / Hyderabad / Mumbai - From 2025-12-18 16:00 UTC to 2025-12-18 20:00 UTC. Dec `18`, `2025` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-18 16:00 UTC to 2025-12-18 20:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse3-1-1 - Jakarta
aps2-1-1 - Hyderabad
aps1-1-1 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 08, 2025 - 03:33 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-18 16:00 UTC to 2025-12-18 19:00 UTC. Dec `18`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-18 16:00 UTC to 2025-12-18 19:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne1-1-1 - Tokyo
apse1-1-1 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 01:04 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 22:00 UTC on December 18th Dec `18`, `2025` `17:30`-`22:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 18th, 17:30 UTC to December 18th, 22:00 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Osaka - ap-northeast-3-1-1
Osaka - csc-ap-northeast-1-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Dec 10, 2025 - 20:28 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 23:59 UTC on December 18th Dec `18`, `2025` `17:30` - Dec `19`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 18th, 17:30 UTC to December 18th, 23:59 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Hong Kong - ap-east-1-1-1
Jakarta - ap-southeast-3-1-1
Hyderabad - ap-south-2-1-1
Mumbai - ap-south-1-1-1
Chennai - csc-ap-south-1-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Dec 10, 2025 - 20:26 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London / Tel Aviv / Zurich - From 2025-12-18 20:00 UTC to 2025-12-19 00:00 UTC. Dec `18`, `2025` `20:00` - Dec `19`, `2025` `00:00` UTC

Update - Impacted Datacenters have been updated:

euw2-1-1 - London
ilc1-1-1 - Tel Aviv
euc2-1-1 - Zurich
Dec 08, 2025 - 03:11 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-18 20:00 UTC to 2025-12-19 00:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
euw2-1-1 - London

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 04, 2025 - 01:05 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 21:30 UTC on December18th and 04:00 UTC on December 19th Dec `18`, `2025` `21:30` - Dec `19`, `2025` `04:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 10, 2025 - 21:24 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 18th, 21:30 UTC to December 19th, 04:00 UTC

Impact
Ongoing VPN session may get refreshed/disconnect.
To minimize disruption the update is carried out during off business hours and allowed deployment waves.

Zurich - eu-central-2-1-1
Israel - il-central-1-1-1
Riyadh - csc-me-central-2-1-2

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Dec 10, 2025 - 20:30 UTC

[Planned Maintenance] Miami DCv2 (csc-use1-1-0) Out of Rotation between January 7th 4:00 UTC and January 9th 22:30 UTC Jan `7`, `2026` `04:00` - Jan `9`, `2026` `22:30` UTC

Please be advised that our services in Miami DCv2 (csc-use1-1-0) will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: January 7th 4:00 UTC and January 9th 22:30 UTC

Impact: During this period, all services that normally connect to the Miami vEDC csc-use1-1-0 will be automatically redirected to the redundant Reston vEDC csc-use1-1-1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 12, 2025 - 15:10 UTC

[Planned Maintenance] Reston DCv2 (csc-use1-1-1) Out of Rotation between January 14th 4:00 UTC and January 16th 22:30 UTC Jan `14`, `2026` `04:00` - Jan `16`, `2026` `22:30` UTC

Please be advised that our services in Reston DCv2 (csc-use1-1-1) will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: January 14th 4:00 UTC and January 16th 22:30 UTC

Impact: During this period, all services that normally connect to the Reston vEDC csc-use1-1-1 will be automatically redirected to the redundant Miami vEDC csc-use1-1-0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 12, 2025 - 15:11 UTC

Past Incidents

Dec 17, 2025

[Planned Maintenance] Italy vEDC1 eu-south-1_1 Out of Rotation

Completed - The scheduled maintenance has been completed.
Dec 17, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 17:00 UTC

Scheduled - Please be advised that our services in Italy vEDC1 eu-south-1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 16th, 2025 at 17:00 UTC, to December 17th, 2025 at 05:00 UTC

Impact: During this period, all services that normally connect to the Italy vEDC1 eu-south-1_1 will be automatically redirected to the redundant Italy vEDC0 eu-south-1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 5, 12:05 UTC

Dec 16, 2025

[Planned Maintenance] Italy vEDC0 eu-south-1_1 Out of Rotation

Completed - The scheduled maintenance has been completed.
Dec 16, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 17:00 UTC

Scheduled - Please be advised that our services in Italy vEDC0 eu-south-1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 15th, 2025 at 17:00 UTC, to December 16th, 2025 at 05:00 UTC

Impact: During this period, all services that normally connect to the Italy vEDC0 eu-south-1_1 will be automatically redirected to the redundant Italy vEDC1 eu-south-1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 5, 12:02 UTC

Dec 15, 2025

Dec 14, 2025

No incidents reported.

Dec 13, 2025

[Planned Maintenance] US (Virginia) Web Traffic Resiliency Enhancements between 14:00 UTC and 21:00 UTC on December 13th

Completed - The scheduled maintenance has been completed.
Dec 13, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 22:45 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: From 2025-12-13 14:00 UTC to 2025-12-13 21:00 UTC

Impact
We will be conducting network upgrades to increase production capacity and enhance scaling capabilities across multiple regions. There may be brief, minimal connectivity interruptions for end-users during the maintenance window.

Region:
US (Virginia)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Dec 11, 22:07 UTC

[Planned Maintenance] Identity Service regular DB maintenance

Completed - The scheduled maintenance has been completed.
Dec 13, 05:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 01:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: 2025-12-13, 01:30 UTC to 2025-12-13, 05:30 UTC

Impact
As part of routine database maintenance, the provisioning service will be temporarily unavailable during the specified window. During this time, new identities will not be provisioned. There will be no impact to any existing identities, and all current services will continue to operate normally.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Dec 5, 13:02 UTC

[Emergency Maintenance] Cisco Secure Access - London - RAVPN infrastructure between December 12th 20:00 UTC and December 13th 4:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 13, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing an Emergency maintenance.

Maintenance Details
Date and Time: December 12th 20:00 UTC and December 13th 4:00 UTC

Impact
We are performing maintenance on our Cisco Secure Access - London RAVPN infrastructure. Loss of VPN session connectivity during this maintenance window is expected. Please make sure to reconnect once the maintenance activity is completed.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Dec 12, 19:06 UTC

[Planned Maintenance] Cisco Secure Access - US (Virginia) - between 23:00 UTC December 12th and 02:00 UTC on December 13th

Completed - The scheduled maintenance has been completed.
Dec 13, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 23:00 UTC

New Secure Access Data Centers December 3rd!

Completed - The scheduled maintenance has been completed.
Dec 13, 01:27 UTC

Scheduled - We are excited to announce that our new Secure Access data centers in Mumbai, Chennai, Tokyo, and Osaka will become available starting December 3rd. These additions will further strengthen our global network and provide enhanced performance and reliability for users in these regions.

For more information about these new sites and what this means for you, please reference the blog post below:
https://community.cisco.com/t5/secure-access-announcements/new-data-centers-coming-to-mumbai-chennai-tokyo-and-osaka/ta-p/5347289

Thank you for your continued support as we expand and improve our Secure Access services!
Nov 20, 05:35 UTC

New Secure Access Data Center December 8th!

Completed - The scheduled maintenance has been completed.
Dec 13, 01:26 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 9, 17:50 UTC

Scheduled - We are excited to announce that our new Secure Access data center Saudi Arabia in Riyadh will become available starting December 10th. This addition will further strengthen our global network and provide enhanced performance and reliability for users in this region.

Thank you for your continued support as we expand and improve our Secure Access services!
Dec 1, 19:21 UTC

Dec 12, 2025

[Planned Maintenance] Africa (South Africa) Web Traffic Resiliency Enhancements between 17:00 UTC and 22:00 UTC on December 12th

Completed - The scheduled maintenance has been completed.
Dec 12, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance

Maintenance Details
Date and Time: From 2025-12-12 17:00 UTC to 2025-12-12 22:00 UTC

Impact
We will be conducting network upgrades to increase production capacity and enhance scaling capabilities across multiple regions. There may be brief, minimal connectivity interruptions for end-users during the maintenance window.

Region:
Africa (South Africa)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Dec 11, 22:04 UTC

[Scheduled Maintenance] Remote Access VPN update, Osaka - From 2025-12-12 16:00 UTC to 2025-12-12 22:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 12, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-12 16:00 UTC to 2025-12-12 22:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-3-1-0 - Osaka
ap-northeast-3-1-1 - Osaka

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 9, 23:53 UTC

[Scheduled Maintenance] Remote Access VPN update, Sydney / Hong Kong - From 2025-12-12 13:00 UTC to 2025-12-12 21:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 12, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-12 13:00 UTC to 2025-12-12 21:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-southeast-2-1-1 - Sydney
ap-east-1-1-0 - Hong Kong
ap-east-1-1-1 - Hong Kong

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 9, 23:53 UTC

Cisco Secure Access - Frankfurt (eu-central-1-1-0) - Network tunnel groups

Resolved - It was identified an issue with Network Tunnel Groups in Frankfurt (eu-central-1-1-0), tunnels may have been redirected to the secondary datacenter between 20:10 UTC and 20:23 UTC.

Service has been restored.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Dec 12, 20:47 UTC

RA-VPN Service Degradation – London Data Center

Resolved - The issue affecting RA-VPN service in London has been resolved as of 12:50 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Dec 12, 13:05 UTC

Update - We are continuing our investigation to identify the cause. As a workaround, please try connecting to a different region.
We will provide updates as new information becomes available.
Dec 12, 11:47 UTC

Investigating - We are investigating a potential issue with the RA-VPN service affecting customers connecting to the London data center. Impacted users are receiving the error: “AAA authorization server not accessible.” Our engineering team is actively working on the issue
We are coordinating with the relevant teams. We will provide updates as new information becomes available.
Dec 12, 11:33 UTC

AI Guardrail Policies Not Enforcing in UAE

Resolved - The issue affecting AI Guardrail policies in UAE has been resolved as of 13:00 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Dec 12, 13:05 UTC

Investigating - We are currently investigating an issue affecting Data Loss Prevention (DLP) enforcement, and customers in this UAE region may not see their AI Guardrail policies being applied. Our engineering team is actively working to restore full service.
Dec 12, 12:44 UTC

[Planned Maintenance] Asia Pacific (Osaka and Tokyo)-Web Traffic Resiliency Enhancements between 17:00 UTC and 23:30 UTC on 12th December

Completed - The planned maintenance activity previously announced for the Asia Pacific region (Osaka and Tokyo) between 17:00 UTC and 23:30 UTC on 12th December has been canceled. This maintenance will be rescheduled at a later date, and further information will be provided in advance of the new schedule.
Dec 12, 06:49 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 10:43 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Calgary - From 2025-12-12 02:00 UTC to 2025-12-12 06:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 12, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-12 02:00 UTC to 2025-12-12 06:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
caw1-1-1 - Calgary

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 03:24 UTC

[Scheduled Maintenance] Remote Access VPN update, London / Zurich / Israel / Paris - From 2025-12-11 20:00 UTC to 2025-12-12 04:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 12, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 20:00 UTC to 2025-12-12 04:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-west-2-1-1 - London
eu-central-2-1-1 - Zurich
il-central-1-1-1 - Israel
eu-west-3-1-1 - Paris

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 01:12 UTC

[Scheduled Maintenance] Remote Access VPN update, Jakarta / Mumbai / Hyderabad - From 2025-12-11 16:00 UTC to 2025-12-12 00:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 12, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:02 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 10, 18:56 UTC

In progress - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance. Please note that this maintenance has been rescheduled.

Maintenance Details
Original Date and Time: From 2025-12-11 13:00 UTC to 2025-12-11 21:00 UTC.
New Date and Time: From 2025-12-11 16:00 UTC to 2025-12-12 00:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-southeast-3-1-1 - Jakarta
ap-south-1-1-1 - Mumbai
ap-south-2-1-1 - Hyderabad

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 10, 18:51 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 13:00 UTC to 2025-12-11 21:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-southeast-3-1-1 - Jakarta
ap-south-1-1-1 - Mumbai
ap-south-2-1-1 - Hyderabad

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:52 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, UAE / Frankfurt / Stockholm / Milan / Spain / Cape Town - From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 12, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 20:01 UTC

Update - Impacted Datacenters have been updated:

mec1-1-1 - UAE
euc1-1-1 - Frankfurt
eun1-1-1 - Stockholm
eus1-1-1 - Milan
eus2-1-1 - Spain
afs1-1-1 - Cape Town
Dec 8, 03:07 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
mec1-1-1 - UAE
ilc1-1-1 - Tel Aviv
euc1-1-1 - Frankfurt
euc2-1-1 - Zurich
eun1-1-1 - Stockholm
eus1-1-1 - Milan
eus2-1-1 - Spain
afs1-1-1 - Cape Town

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 01:01 UTC

Dec 11, 2025

[Scheduled Maintenance] Remote Access VPN update, Tokyo / Singapore - From 2025-12-11 16:00 UTC to 2025-12-11 22:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 11, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 22:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-1-1-1 - Tokyo
ap-southeast-1-1-1 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 01:07 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Hong Kong - From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 11, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:00 UTC

Update - Impacted Datacenters have been updated:

ape1-1-1 - Hong Kong
Dec 8, 03:05 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
ape1-1-1 - Hong Kong
apse3-1-1 - Jakarta
aps2-1-1 - Hyderabad
aps1-1-1 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:59 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Osaka - From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 11, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne3-1-1 - Osaka

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:59 UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Calgary - From 2025-12-11 02:00 UTC to 2025-12-11 10:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 11, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 02:00 UTC to 2025-12-11 10:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-1-1-1 - Virginia
ca-west-1-1-1 - Canada Calgary

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:49 UTC

AI Guardrail Policies Not Enforcing in UAE

Resolved - The issue affecting AI Guardrail policies in UAE has been resolved as of 08:56 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Dec 11, 08:58 UTC

Delay in File Scanning Inspection

Resolved - Between 05:05 UTC and 05:32 UTC, we experienced an issue that affected File Inspection services in US Virginia, resulting in delays in file analysis, missing inspection logs, and partial dashboard visibility for some customers. Our engineering teams identified the root cause and restored normal processing. All impacted services are now operating as expected, and no further impact is observed.
Dec 11, 06:07 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico - From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 11, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 02:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
sae1-1-1 - Sao Paulo
cac1-1-1 - Canada
caw1-1-1 - Calgary
mxc1-1-1 - Mexico

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:58 UTC

[Scheduled Maintenance] Remote Access VPN update, London / Zurich / Israel / Paris - From 2025-12-10 20:00 UTC to 2025-12-11 04:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 11, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 20:00 UTC to 2025-12-11 04:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-west-2-1-0 - London
eu-central-2-1-0 - Zurich
il-central-1-1-0 - Israel
eu-west-3-1-0 - Paris

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:45 UTC

[Planned Maintenance] – Cisco Secure Access – Asia Pacific (Singapore) - Zero Trust Access between 17:30 UTC December 11th and 20:00 UTC December 11th

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled at a later date.
Dec 11, 00:16 UTC

[Planned Maintenance] – Cisco Secure Access - India South (Hyderabad) - Zero Trust Access between 17:30 UTC December 11th and 20:00 UTC December 11th

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled at a later date.
Dec 11, 00:16 UTC

Planned Maintenance] – Cisco Secure Access - Asia Pacific (Hong Kong) - Zero Trust Access between 14:30 UTC December 12th and 17:00 UTC December 12th

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled at a later date.
Dec 11, 00:16 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, UAE / Frankfurt / Stockholm / Milan / Spain / Cape Town - From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 11, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:01 UTC

Update - Impacted Datacenters have been updated:

mec1-1-0 - UAE
euc1-1-0 - Frankfurt
eun1-1-0 - Stockholm
eus1-1-0 - Milan
eus2-1-0 - Spain
afs1-1-0 - Cape Town
Dec 8, 03:03 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
mec1-1-0 - UAE
ilc1-1-0 - Tel Aviv
euc1-1-0 - Frankfurt
euc2-1-0 - Zurich
eun1-1-0 - Stockholm
eus1-1-0 - Milan
eus2-1-0 - Spain
afs1-1-0 - Cape Town

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:55 UTC

Dec 10, 2025

[Scheduled Maintenance] Remote Access VPN update, Tokyo / Singapore - From 2025-12-10 16:00 UTC to 2025-12-10 22:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 10, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 22:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-1-1-0 - Tokyo
ap-southeast-1-1-0 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:37 UTC

[Scheduled Maintenance] Remote Access VPN update, Jakarta / Mumbai / Hyderabad - From 2025-12-10 13:00 UTC to 2025-12-10 21:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 10, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 13:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 13:00 UTC to 2025-12-10 21:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-southeast-3-1-0 - Jakarta
ap-south-1-1-0 - Mumbai
ap-south-2-1-0 - Hyderabad

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:30 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Osaka - From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 10, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne3-1-0 - Osaka

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:53 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sydney / Hong Kong - From 2025-12-10 13:00 UTC to 2025-12-10 17:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 10, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 13:00 UTC

Update - Impacted Datacenters have been updated:

apse2-1-0 - Sydney
ape1-1-0 - Hong Kong
Dec 8, 03:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 13:00 UTC to 2025-12-10 17:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse2-1-0 - Sydney
ape1-1-0 - Hong Kong
apse3-1-0 - Jakarta

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:51 UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Calgary - From 2025-12-10 02:00 UTC to 2025-12-10 10:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 10, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 02:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 02:00 UTC to 2025-12-10 10:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-1-1-0 - Virginia
ca-west-1-1-0 - Canada Calgary

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:27 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sao Paulo / Canada / Mexico - From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 10, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 02:00 UTC

Update - Impacted Datacenters have been updated:

sae1-1-1 - Sao Paulo
cac1-1-1 - Canada
mxc1-1-1 - Mexico
Dec 8, 03:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
sae1-1-1 - Sao Paulo
cac1-1-1 - Canada
caw1-1-1 - Calgary
mxc1-1-1 - Mexico

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:50 UTC

[Scheduled Maintenance] Remote Access VPN update, UAE / Spain / Milan / Cape Town / Frankfurt / Stockholm - From 2025-12-09 20:00 UTC to 2025-12-10 04:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 10, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-09 20:00 UTC to 2025-12-10 04:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
me-central-1-1-1 - UAE
eu-south-2-1-1 - Spain
eu-south-1-1-1 - Milan
af-south-1-1-1 - Cape Town
eu-central-1-1-1 - Frankfurt
eu-north-1-1-1 - Stockholm

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:22 UTC

[Planned Maintenance] Mexico vEDC1 mx-central-1_1 Out of Rotation

Completed - The scheduled maintenance has been completed.
Dec 10, 01:24 UTC

Scheduled - Please be advised that our services in Mexico vEDC1 mx-central-1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 16th, 2025 at 01:00 UTC, to December 16th, 2025 at 13:00 UTC

Impact: During this period, all services that normally connect to the Mexico vEDC1 mx-central-1_1 will be automatically redirected to the redundant Mexico vEDC0 mx-central-1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 5, 12:03 UTC

[Planned Maintenance] Mexico vEDC0 mx-central-1_1 Out of Rotation

Completed - The scheduled maintenance has been completed.
Dec 10, 01:15 UTC

Scheduled - Please be advised that our services in Mexico vEDC0 mx-central-1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 15th, 2025 at 01:00 UTC, to December 15th, 2025 at 21:00 UTC

Impact: During this period, all services that normally connect to the Mexico vEDC0 mx-central-1_1 will be automatically redirected to the redundant Mexico vEDC1 mx-central-1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.

Important Update:
Please be advised that the scheduled maintenance has been postponed to a later date.
We will provide an update and make a new announcement once the new date is confirmed.

Thank you for your understanding. We remain committed to minimizing any potential impact.
Dec 5, 12:00 UTC

[Planned Maintenance] Canada West vEDC ca-west-1 -1 Out of Rotation

Completed - The scheduled maintenance has been completed.
Dec 10, 01:11 UTC

Scheduled - Please be advised that our services in Canada West vEDC ca-west-1 -1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 12th, 2025 at 01:00 UTC, to December 12th, 2025 at 21:00 UTC

Impact: During this period, all services that normally connect to the Canada West vEDC ca-west-1 -1 will be automatically redirected to the redundant Canada West vEDC ca-west-1 -0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.

Important update:
Please be advised that the scheduled maintenance has been postponed to a later date.
We will provide an update and make a new announcement once the new date is confirmed.

Thank you for your understanding. We remain committed to minimizing any potential impact.
Dec 5, 11:58 UTC

Dec 9, 2025

[Planned Maintenance] Canada West vEDC ca-west-1 -0 Out of Rotation

Completed - The scheduled maintenance has been completed.
Dec 9, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 01:01 UTC

Scheduled - Please be advised that our services in Canada West vEDC ca-west-1 -0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 9th, 2025 at 01:00 UTC, to December 9th, 2025 at 21:00 UTC

Impact: During this period, all services that normally connect to the Canada West vEDC ca-west-1 -0 will be automatically redirected to the redundant Canada West vEDC ca-west-1 -1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 5, 11:56 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sydney - From 2025-12-09 14:00 UTC to 2025-12-09 18:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 9, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 14:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-09 14:00 UTC to 2025-12-09 18:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse2-1-1 - Sydney

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:49 UTC

[Scheduled Maintenance] Remote Access VPN update, Canada Montreal / Mexico - From 2025-12-09 02:00 UTC to 2025-12-09 10:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 9, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-09 02:00 UTC to 2025-12-09 10:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ca-central-1-1-1 - Canada Montreal
mx-central-1-1-1 - Mexico

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:11 UTC

[Scheduled Maintenance] Remote Access VPN update, UAE / Spain / Milan / Cape Town / Frankfurt / Stockholm - From 2025-12-08 20:00 UTC to 2025-12-09 04:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 9, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-08 20:00 UTC to 2025-12-09 04:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
me-central-1-1-0 - UAE
eu-south-2-1-0 - Spain
eu-south-1-1-0 - Milan
af-south-1-1-0 - Cape Town
eu-central-1-1-0 - Frankfurt
eu-north-1-1-0 - Stockholm

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:09 UTC

[Planned Maintenance] Jeddah Out of Rotation

Completed - The scheduled maintenance has been completed.
Dec 9, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 15:00 UTC

Scheduled - Please be advised that our Jeddah Data Centre will be taken out of rotation for scheduled maintenance starting on November 3rd, 2025

During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability.
Please ensure your redundant tunnel to the secondary Data Centre is functional to maintain high availability.

We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Oct 31, 07:01 UTC

Dec 8, 2025

[Scheduled Maintenance] Remote Access VPN update, Canada Montreal / Mexico - From 2025-12-08 02:00 UTC to 2025-12-08 10:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-08 02:00 UTC to 2025-12-08 10:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ca-central-1-1-0 - Canada Montreal
mx-central-1-1-0 - Mexico

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 7, 23:57 UTC

[Scheduled Maintenance] Remote Access VPN update, Osaka - From 2025-12-09 16:00 UTC to 2025-12-09 22:00 UTC.

Completed - The scheduled maintenance has been cancelled.
Dec 8, 05:29 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-09 16:00 UTC to 2025-12-09 22:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-3-1-1 - Osaka

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:17 UTC

[Scheduled Maintenance] Remote Access VPN update, Hong Kong - From 2025-12-09 13:00 UTC to 2025-12-09 21:00 UTC.

Completed - The scheduled maintenance has been cancelled.
Dec 8, 05:28 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-09 13:00 UTC to 2025-12-09 21:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-east-1-1-1 - Hong Kong

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:13 UTC

[Scheduled Maintenance] Remote Access VPN update, Osaka - From 2025-12-08 16:00 UTC to 2025-12-08 22:00 UTC.

Completed - The scheduled maintenance has been cancelled.
Dec 8, 05:28 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-08 16:00 UTC to 2025-12-08 22:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-3-1-0 - Osaka

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:05 UTC

[Scheduled Maintenance] Remote Access VPN update, Sydney / Hong Kong - From 2025-12-08 13:00 UTC to 2025-12-08 21:00 UTC.

Completed - The scheduled maintenance has been cancelled.
Dec 8, 05:26 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-08 13:00 UTC to 2025-12-08 21:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-southeast-2-1-0 - Sydney
ap-east-1-1-0 - Hong Kong

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 8, 00:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Hyderabad / Mumbai - From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC.

Completed - This maintenance has been cancelled, and will be re-scheduled.
Dec 8, 02:57 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
aps2-1-0 - Hyderabad
aps1-1-0 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 00:52 UTC

Dec 7, 2025

[Scheduled Maintenance] Remote Access VPN update, Frankfurt / Stockholm / Cape Town - From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC.

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled.
Dec 7, 23:46 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-central-1-1-1 - Frankfurt
eu-north-1-1-1 - Stockholm
af-south-1-1-1 - Cape Town

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:35 UTC

[Scheduled Maintenance] Remote Access VPN update, Hyderabad - From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC.

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled.
Dec 7, 23:46 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-south-2-1-1 - Hyderabad

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:35 UTC

[Scheduled Maintenance] Remote Access VPN update, Tokyo - From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC.

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled.
Dec 7, 23:46 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-1-1-1 - Tokyo

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:34 UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Montreal / Mexico / Canada Calgary - From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC.

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled.
Dec 7, 23:46 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-1-1-1 - Virginia
ca-central-1-1-1 - Canada Montreal
mx-central-1-1-1 - Mexico
ca-west-1-1-1 - Canada Calgary

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:34 UTC

[Scheduled Maintenance] Remote Access VPN update, Frankfurt / Stockholm / Cape Town - From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC.

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled.
Dec 7, 23:45 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-central-1-1-0 - Frankfurt
eu-north-1-1-0 - Stockholm
af-south-1-1-0 - Cape Town

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:33 UTC

[Scheduled Maintenance] Remote Access VPN update, Hyderabad - From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC.

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled.
Dec 7, 23:45 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-south-2-1-0 - Hyderabad

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:33 UTC

[Scheduled Maintenance] Remote Access VPN update, Tokyo - From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC.

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled.
Dec 7, 23:45 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-1-1-0 - Tokyo

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:32 UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Montreal / Mexico / Canada Calgary - From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC.

Completed - The scheduled maintenance has been cancelled, and will be re-scheduled.
Dec 7, 23:45 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-1-1-0 - Virginia
ca-central-1-1-0 - Canada Montreal
mx-central-1-1-0 - Mexico
ca-west-1-1-0 - Canada Calgary

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:31 UTC

Dec 6, 2025

[Planned Maintenance] Cisco Secure Access - Global - Network Tunnel Groups between 04:00 UTC and 07:00 UTC on December 6th

Completed - The scheduled maintenance has been completed.
Dec 6, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 04:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 04:00 UTC and 07:00 UTC on December 6th

Impact:
The maintenance on our Cisco Secure Access infrastructure may temporarily affect the ability to configure new or existing network tunnel groups in the Secure Access Dashboard. There will be no impact to currently configured tunnel groups or their operation. We apologize for any inconvenience this may cause.

Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 26, 10:21 UTC

Dashboard Access Issue: 500 Error After Login

Resolved - We are pleased to report that the issue causing the "500 Internal Server Error" on the dashboard and related APIs has been resolved. All affected services have been restored and are now operating normally.

Thank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.
Dec 6, 03:25 UTC

Identified - We have identified the cause of the issue resulting in the "500 Internal Server Error" on the dashboard. This issue also extends to related APIs, which may be unavailable at this time. Our Engineering team is actively working to restore service for both the dashboard and affected APIs.

We will provide another update in 30 minutes. Thank you for your continued patience.
Dec 6, 03:02 UTC

Investigating - We are currently investigating an issue where users are seeing a "500 Internal Server Error" when attempting to access the dashboard.

We will provide updates as soon as more information is available.
Dec 6, 02:43 UTC

Dec 5, 2025

San Jose (DCv2) (csc-usw1-1-1) is out of rotation

Resolved - The site is now back in rotation as of 18:49 UTC.
All services are fully operational.

We’re Here to Help
We appreciate your understanding and remain committed to minimizing any potential impact. Should you have any questions or concerns, please do not hesitate to contact our support team. We are here to assist you.
Dec 5, 19:17 UTC

Investigating - Please be advised that our services in San Jose (DCv2) (csc-usw1-1-1) are still out of rotation for a scheduled maintenance.

Impact:
During this period, all services will temporarily fail over to the redundant vEDC. Traffic will not be interrupted.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 5, 17:13 UTC

[Time Sensitive Maintenance] Remote Access VPN update, Ohio / Oregon - From 2025-12-05 02:00 UTC to 2025-12-05 10:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 5, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Time Sensitive Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-05 02:00 UTC to 2025-12-05 10:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-2-1-0 - Ohio
us-west-2-1-0 - Oregon

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Dec 4, 23:59 UTC

[Planned Maintenance] San Jose Out of Rotation

Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 12:00 UTC

Scheduled - Please be advised that our services in San Jose (DCv2) (csc-usw1-1-1) will be taken out of rotation for scheduled maintenance.

Maintenance Details
Date and Time: December 2, 2025 at 12:00, and continuing until December 5, 2025, at 07:00 UTC.

Impact:
During this period, all services will temporarily fail over to the redundant vEDC. Traffic will not be interrupted.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Nov 26, 17:45 UTC

[Scheduled Maintenance] Remote Access VPN update, London / Zurich / UAE / Israel / Spain / Milan - From 2025-12-04 20:00 UTC to 2025-12-05 00:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 5, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:02 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 20:00 UTC to 2025-12-05 00:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-west-2-1-1 - London
eu-central-2-1-1 - Zurich
me-central-1-1-1 - UAE
il-central-1-1-1 - Israel
eu-south-2-1-1 - Spain
eu-south-1-1-1 - Milan

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:31 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 20:00 UTC – Dec 5, 2025 00:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 5, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 15:52 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 4, 2025, 20:00 UTC to December 5, 2025, 00:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

London (eu-west-2-1-1)
Frankfurt (eu-central-1-1-1)
Zurich (eu-central-2-1-1)
Stockholm (eu-north-1-1-1)
UAE (me-central-1-1-1)
Israel (il-central-1-1-1)
Cape Town (af-south-1-1-1)
Spain (eu-south-2-1-1)
Milan (eu-south-1-1-1)
Paris (eu-west-3-1-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:42 UTC

[Planned Maintenance] Cisco Secure Access - UK, Europe(Frankfurt, Zurich, Milan, Paris, Spain and Stockholm), Middle East, Israel, and Cape Town - Network Tunnel Groups between 21:30 UTC December 4th and 00:00 UTC December 5th

Completed - The scheduled maintenance has been completed.
Dec 5, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:30 UTC December 4th and 00:00 UTC December 5th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

London-2 (sse-euw-2-1-1)
Frankfurt-2 (sse-euc-1-1-1)
Zurich-2 (sse-euc-2-1-1)
Stockholm-2 (sse-eun-1-1-1)
UAE-2 (sse-mec-1-1-1)
Israel-2 (sse-ilc-1-1-1)
Cape Town-2 (sse-afs-1-1-1)
Spain-2 (sse-eus-2-1-1)
Milan-2 (sse-eus-1-1-1)
Paris-2 (sse-euw-3-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Nov 26, 10:14 UTC

Dec 4, 2025

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 16:00 UTC – Dec 4, 2025 20:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 4, 20:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 4, 2025, 16:00 UTC to December 4, 2025, 20:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Jakarta (ap-southeast-3-1-1)
Mumbai (ap-south-1-1-1)
Hyderabad (ap-south-2-1-1)
Hong Kong (ap-east-1-1-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:37 UTC

[Scheduled Maintenance] Remote Access VPN update, Mumbai - From 2025-12-04 16:00 UTC to 2025-12-04 20:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 4, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 16:00 UTC to 2025-12-04 20:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-south-1-1-1 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:29 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Hong Kong, India and Jakarta)- Network Tunnel Groups between 17:30 UTC and 20:00 UTC on December 4th

Completed - The scheduled maintenance has been completed.
Dec 4, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 17:30 UTC and 20:00 UTC on December 4th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Jakarta-2 (sse-apse-3-1-1)
Mumbai-2 (sse-aps-1-1-1)
Hyderabad-2 (sse-aps-2-1-1)
Chennai (DCv2) (csc-aps1-1-1)
Hong Kong-2 (sse-ape-1-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Nov 26, 10:05 UTC

[Planned Maintenance] Frankfurt vEDC eu-central-1_1_0 Out of Rotation

Completed - Please be advised that the scheduled maintenance has been postponed to a later date.
We will provide an update and create a new announcement once the new date is confirmed.
Dec 4, 19:15 UTC

Scheduled - Please be advised that our services in Frankfurt vEDC eu-central-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 18th, 2025 at 17:00 UTC, and continuing until December 19th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Frankfurt vEDC eu-central-1_1_0 will be automatically redirected to the redundant Frankfurt vEDC eu-central-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:15 UTC

[Planned Maintenance] UAE vEDC me-central-1_1_0 Out of Rotation

Scheduled - Please be advised that our services in UAE vEDC me-central-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 18th, 2025 at 17:00 UTC, and continuing until December 19th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the UAE vEDC me-central-1_1_0 will be automatically redirected to the redundant UAE vEDC me-central-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:15 UTC

[Planned Maintenance] Sydney vEDC ap-southeast-2_1_1 Out of Rotation

Scheduled - Please be advised that our services in Sydney vEDC ap-southeast-2_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: January 05th, 2026 at 09:00 UTC, and continuing until January 05th, 2025, at 21:00 UTC.

Impact: During this period, all services that normally connect to the Sydney vEDC ap-southeast-2_1_1 will be automatically redirected to the redundant Sydney vEDC ap-southeast-2_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:15 UTC

[Planned Maintenance] Sydney vEDC ap-southeast-2_1_0 Out of Rotation

Scheduled - Please be advised that our services in Sydney vEDC ap-southeast-2_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 16th, 2025 at 09:00 UTC, and continuing until December 16th, 2025, at 21:00 UTC.

Impact: During this period, all services that normally connect to the Sydney vEDC ap-southeast-2_1_0 will be automatically redirected to the redundant Sydney vEDC ap-southeast-2_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:16 UTC

[Planned Maintenance] Zurich vEDC eu-central-2_1_1 Out of Rotation

Scheduled - Please be advised that our services in Zurich vEDC eu-central-2_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: January 5th, 2026 at 17:00 UTC, and continuing until January 6th, 2026, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Zurich vEDC eu-central-2_1_1 will be automatically redirected to the redundant Zurich vEDC eu-central-2_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:03 UTC

[Planned Maintenance] Zurich vEDC eu-central-2_1_0 Out of Rotation

Scheduled - Please be advised that our services in Zurich vEDC eu-central-2_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 16th, 2025 at 17:00 UTC, and continuing until December 17th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Zurich vEDC eu-central-2_1_0 will be automatically redirected to the redundant Zurich vEDC eu-central-2_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:03 UTC

[Planned Maintenance] Canada Central vEDC ca-central-1_1_1 Out of Rotation

Scheduled - Please be advised that our services in Canada Central vEDC ca-central-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 17th, 2025 at 23:00 UTC, and continuing until December 18th, 2025, at 11:00 UTC.

Impact: During this period, all services that normally connect to the Canada Central vEDC ca-central-1_1_1 will be automatically redirected to the redundant Canada Central vEDC ca-central-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:02 UTC

[Planned Maintenance] Canada Central vEDC ca-central-1_1_0 Out of Rotation

Scheduled - Please be advised that our services in Canada Central vEDC ca-central-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 12th, 2025 at 23:00 UTC, and continuing until December 13th, 2025, at 11:00 UTC.

Impact: During this period, all services that normally connect to the Canada Central vEDC ca-central-1_1_0 will be automatically redirected to the redundant Canada Central vEDC ca-central-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:02 UTC

[Planned Maintenance] Sao Paulo vEDC sa-east-1_1_1 Out of Rotation

Scheduled - Please be advised that our services in Sao Paulo vEDC sa-east-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 17th, 2025 at 22:00 UTC, and continuing until December 18th, 2025, at 10:00 UTC.

Impact: During this period, all services that normally connect to the Sao Paulo vEDC sa-east-1_1_1 will be automatically redirected to the redundant Sao Paulo vEDC sa-east-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:01 UTC

[Planned Maintenance] Sao Paulo vEDC sa-east-1_1_0 Out of Rotation

Scheduled - Please be advised that our services in Sao Paulo vEDC sa-east-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 12th, 2025 at 22:00 UTC, and continuing until December 13th, 2025, at 10:00 UTC.

Impact: During this period, all services that normally connect to the Sao Paulo vEDC sa-east-1_1_0 will be automatically redirected to the redundant Sao Paulo vEDC sa-east-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 19:01 UTC

[Planned Maintenance] Stockholm vEDC eu-north-1_1_1 Out of Rotation

Scheduled - Please be advised that our services in Stockholm vEDC eu-north-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 12th, 2025 at 17:00 UTC, and continuing until December 13th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Stockholm vEDC eu-north-1_1_1 will be automatically redirected to the redundant Stockholm vEDC eu-north-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:29 UTC

[Planned Maintenance] Stockholm vEDC eu-north-1_1_0 Out of Rotation

Scheduled - Please be advised that our services in Stockholm vEDC eu-north-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 10th, 2025 at 17:00 UTC, and continuing until December 11th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Stockholm vEDC eu-north-1_1_0 will be automatically redirected to the redundant Stockholm vEDC eu-north-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:29 UTC

[Planned Maintenance] Israel vEDC il-central-1_1_1 Out of Rotation

Scheduled - Please be advised that our services in Israel vEDC il-central-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 15th, 2025 at 17:00 UTC, and continuing until December 16th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Israel vEDC il-central-1_1_1 will be automatically redirected to the redundant Israel vEDC il-central-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:24 UTC

[Planned Maintenance] Israel vEDC il-central-1_1_0 Out of Rotation

Scheduled - Please be advised that our services in Israel vEDC il-central-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 10th, 2025 at 17:00 UTC, and continuing until December 11th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Israel vEDC il-central-1_1_0 will be automatically redirected to the redundant Israel vEDC il-central-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:24 UTC

[Planned Maintenance] Hong Kong vEDC ap-east-1_1_1 Out of Rotation

Scheduled - Please be advised that our services in Hong Kong vEDC ap-east-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 11th, 2025 at 17:00 UTC, and continuing until December 12th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Hong Kong vEDC ap-east-1_1_1 will be automatically redirected to the redundant Hong Kong vEDC ap-east-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:18 UTC

[Planned Maintenance] Hong Kong vEDC ap-east-1_1_0 Out of Rotation

Scheduled - Please be advised that our services in Hong Kong vEDC ap-east-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 9th, 2025 at 17:00 UTC, and continuing until December 10th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Hong Kong vEDC ap-east-1_1_0 will be automatically redirected to the redundant Hong Kong vEDC ap-east-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:18 UTC

[Planned Maintenance] Jakarta vEDC ap-southeast-3_1_1 Out of Rotation

Scheduled - Please be advised that our services in Jakarta vEDC ap-southeast-3_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 11th, 2025 at 15:00 UTC, and continuing until December 12th, 2025, at 03:00 UTC.

Impact: During this period, all services that normally connect to the Jakarta vEDC ap-southeast-3_1_1 will be automatically redirected to the redundant Jakarta vEDC ap-southeast-3_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:08 UTC

[Planned Maintenance] Jakarta vEDC ap-southeast-3_1_0 Out of Rotation

Scheduled - Please be advised that our services in Jakarta vEDC ap-southeast-3_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 9th, 2025 at 15:00 UTC, and continuing until December 10th, 2025, at 03:00 UTC.

Impact: During this period, all services that normally connect to the Jakarta vEDC ap-southeast-3_1_0 will be automatically redirected to the redundant Jakarta vEDC ap-southeast-3_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:08 UTC

[Scheduled Maintenance] Remote Access VPN update, Osaka / Singapore - From 2025-12-04 16:00 UTC to 2025-12-04 19:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 4, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 16:00 UTC to 2025-12-04 19:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-3-1-1 - Osaka
ap-southeast-1-1-1 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:28 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 16:00 UTC – Dec 4, 2025 19:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 4, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Tokyo, Osaka and Singapore)- Network Tunnel Groups between 17:30 UTC and 19:00 UTC on December 4th

Completed - The scheduled maintenance has been completed.
Dec 4, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:31 UTC

Update - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Note that there will be a change in a particular maintenance vEDC:

Maintenance Details
Date and Time: 17:30 UTC and 19:00 UTC on December 4th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Tokyo-2 (sse-apne-1-1-1)
Osaka (DCv2) (csc-apne1-1-1)
Osaka-2 (sse-apne-3-1-1)
Singapore-1 (sse-apse-1-1-0) - new vEDC

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Dec 3, 16:35 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 17:30 UTC and 19:00 UTC on December 4th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Tokyo-2 (sse-apne-1-1-1)
Osaka (DCv2) (csc-apne1-1-1)
Osaka-2 (sse-apne-3-1-1)
Singapore-2 (sse-apse-1-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Nov 26, 10:08 UTC

[Planned Maintenance] Cape Town vEDC af-south-1_1_1 Out of Rotation

Scheduled - Please be advised that our services in Cape Town vEDC af-south-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 8th, 2025 at 17:00 UTC, and continuing until December 9th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Cape Town vEDC af-south-1_1_1 will be automatically redirected to the redundant Cape Town vEDC af-south-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:07 UTC

[Planned Maintenance] Cape Town vEDC af-south-1_1_0 Out of Rotation

Scheduled - Please be advised that our services in Cape Town vEDC af-south-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 5th, 2025 at 17:00 UTC, and continuing until December 6th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Cape Town vEDC af-south-1_1_0 will be automatically redirected to the redundant Cape Town vEDC af-south-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 16:07 UTC

[Scheduled Maintenance] Remote Access VPN update, Hong Kong / Jakarta - From 2025-12-04 13:00 UTC to 2025-12-04 17:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 4, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 13:00 UTC to 2025-12-04 17:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-east-1-1-1 - Hong Kong
ap-southeast-3-1-1 - Jakarta

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:28 UTC

[Planned Maintenance] Cisco Secure Access - America, Canada, Mexico and Brazil - Network Tunnel Groups between 08:30 UTC and 10:30 UTC on December 4th

Completed - The scheduled maintenance has been completed.
Dec 4, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 08:30 UTC and 10:30 UTC on December 4th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Virginia-2 (sse-use-1-1-1)
Ohio-2 (sse-use-2-1-1)
Reston (DCv2) (csc-use1-1-1)
Canada-2 (sse-cac-1-1-1)
Oregon-2 (sse-usw-2-1-1)
San Jose (DCv2) (csc-usw1-1-1)
Sao Paulo-2 (sse-sae-1-1-1)
Mexico-2 (sse-mxc-1-1-1)
Calgary-2 (sse-caw-1-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Dec 4, 08:59 UTC

[Scheduled Maintenance] Remote Access VPN update, Ohio / Oregon / Sao Paulo - From 2025-12-04 02:00 UTC to 2025-12-04 06:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 4, 06:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 02:00 UTC to 2025-12-04 06:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-2-1-1 - Ohio
us-west-2-1-1 - Oregon
sa-east-1-1-1 - Sao Paulo

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:27 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 02:00 UTC – Dec 4, 2025 06:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 4, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 15:48 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 4, 2025, 02:00 UTC to December 4, 2025, 06:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Virginia (us-east-1-1-1)
Ohio (us-east-2-1-1)
Canada (ca-central-1-1-1)
Oregon (us-west-2-1-1)
Sao Paulo (sa-east-1-1-1)
Mexico (mx-central-1-1-1)
Calgary (ca-west-1-1-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:35 UTC

Dec 3, 2025

No incidents reported.

About This Site

Scheduled Maintenance

[Planned Maintenance] Cisco Secure Access RAVPN between 14:30 UTC and 21:00 UTC on December 17th Dec 17, 2025 14:30-21:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Jakarta / Hyderabad / Mumbai - From 2025-12-17 16:00 UTC to 2025-12-17 20:00 UTC. Dec 17, 2025 16:00-20:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-17 16:00 UTC to 2025-12-17 19:00 UTC. Dec 17, 2025 16:00-19:00 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 22:00 UTC on December 17th Dec 17, 2025 17:30-22:00 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 23:59 UTC on December 17th Dec 17, 2025 17:30 - Dec 18, 2025 00:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London / Tel Aviv / Zurich - From 2025-12-17 20:00 UTC to 2025-12-18 00:00 UTC. Dec 17, 2025 20:00 - Dec 18, 2025 00:00 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 21:30 UTC on December 17th and 04:00 UTC on December 18th Dec 17, 2025 21:30 - Dec 18, 2025 04:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Ohio / North Virginia / Oregon - From 2025-12-18 02:00 UTC to 2025-12-18 06:00 UTC. Dec 18, 2025 02:00-06:00 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 03:30 UTC and 10:00 UTC on December 18th Dec 18, 2025 03:30-10:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Jakarta / Hyderabad / Mumbai - From 2025-12-18 16:00 UTC to 2025-12-18 20:00 UTC. Dec 18, 2025 16:00-20:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-18 16:00 UTC to 2025-12-18 19:00 UTC. Dec 18, 2025 16:00-19:00 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 22:00 UTC on December 18th Dec 18, 2025 17:30-22:00 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 23:59 UTC on December 18th Dec 18, 2025 17:30 - Dec 19, 2025 00:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London / Tel Aviv / Zurich - From 2025-12-18 20:00 UTC to 2025-12-19 00:00 UTC. Dec 18, 2025 20:00 - Dec 19, 2025 00:00 UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 21:30 UTC on December18th and 04:00 UTC on December 19th Dec 18, 2025 21:30 - Dec 19, 2025 04:00 UTC

[Planned Maintenance] Miami DCv2 (csc-use1-1-0) Out of Rotation between January 7th 4:00 UTC and January 9th 22:30 UTC Jan 7, 2026 04:00 - Jan 9, 2026 22:30 UTC

[Planned Maintenance] Reston DCv2 (csc-use1-1-1) Out of Rotation between January 14th 4:00 UTC and January 16th 22:30 UTC Jan 14, 2026 04:00 - Jan 16, 2026 22:30 UTC

Past Incidents

[Planned Maintenance] Cisco Secure Access RAVPN between 14:30 UTC and 21:00 UTC on December 17th Dec `17`, `2025` `14:30`-`21:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Jakarta / Hyderabad / Mumbai - From 2025-12-17 16:00 UTC to 2025-12-17 20:00 UTC. Dec `17`, `2025` `16:00`-`20:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-17 16:00 UTC to 2025-12-17 19:00 UTC. Dec `17`, `2025` `16:00`-`19:00` UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 22:00 UTC on December 17th Dec `17`, `2025` `17:30`-`22:00` UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 23:59 UTC on December 17th Dec `17`, `2025` `17:30` - Dec `18`, `2025` `00:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London / Tel Aviv / Zurich - From 2025-12-17 20:00 UTC to 2025-12-18 00:00 UTC. Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 21:30 UTC on December 17th and 04:00 UTC on December 18th Dec `17`, `2025` `21:30` - Dec `18`, `2025` `04:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Ohio / North Virginia / Oregon - From 2025-12-18 02:00 UTC to 2025-12-18 06:00 UTC. Dec `18`, `2025` `02:00`-`06:00` UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 03:30 UTC and 10:00 UTC on December 18th Dec `18`, `2025` `03:30`-`10:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Jakarta / Hyderabad / Mumbai - From 2025-12-18 16:00 UTC to 2025-12-18 20:00 UTC. Dec `18`, `2025` `16:00`-`20:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-18 16:00 UTC to 2025-12-18 19:00 UTC. Dec `18`, `2025` `16:00`-`19:00` UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 22:00 UTC on December 18th Dec `18`, `2025` `17:30`-`22:00` UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 17:30 UTC and 23:59 UTC on December 18th Dec `18`, `2025` `17:30` - Dec `19`, `2025` `00:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London / Tel Aviv / Zurich - From 2025-12-18 20:00 UTC to 2025-12-19 00:00 UTC. Dec `18`, `2025` `20:00` - Dec `19`, `2025` `00:00` UTC

[Planned Maintenance] Cisco Secure Access RAVPN between 21:30 UTC on December18th and 04:00 UTC on December 19th Dec `18`, `2025` `21:30` - Dec `19`, `2025` `04:00` UTC

[Planned Maintenance] Miami DCv2 (csc-use1-1-0) Out of Rotation between January 7th 4:00 UTC and January 9th 22:30 UTC Jan `7`, `2026` `04:00` - Jan `9`, `2026` `22:30` UTC

[Planned Maintenance] Reston DCv2 (csc-use1-1-1) Out of Rotation between January 14th 4:00 UTC and January 16th 22:30 UTC Jan `14`, `2026` `04:00` - Jan `16`, `2026` `22:30` UTC