All Systems Operational

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud (DCC), a Cisco partner providing Secure Access services in mainland China for multinational customers. For more information about this datacenter click here.

Asia Pacific (Hong Kong) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Jakarta) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Osaka) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Singapore) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Africa (South Africa) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Asia Pacific (Tokyo) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Australia (Sydney) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Brazil Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Canada (Central) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
China (Beijing)* Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Reporting and Logging Operational
Web Security Operational
Dashboard Operational
Identity Operational
Europe (Germany) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Europe (Stockholm) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
India (South) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
India (West) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Israel (Tel Aviv) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Middle East (UAE) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Saudi Arabia Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention (LA) Operational
DNS Operational
Experience Insights (LA) Operational
Network Tunnel Groups (LA) Operational
Policy Enforcement Operational
Remote Access VPN (LA) Operational
Remote Browser Isolation (LA) Operational
Reporting and Logging Operational
Reserved IP (LA) Operational
Resource Connector (LA) Operational
Web Security (LA) Operational
Zero Trust Access (LA) Operational
Switzerland (Zurich) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
United Kingdom Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (California) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (Midwest) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (Pacific Northwest) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
US (Virginia) Operational
API Operational
Cisco Secure Client Operational
Data Loss Prevention Operational
DNS Operational
Experience Insights Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Remote Access VPN Operational
Remote Browser Isolation Operational
Reporting and Logging Operational
Reserved IP Operational
Resource Connector Operational
Web Security Operational
Zero Trust Access Operational
Global Operational
Cloud Malware Protection Operational
Dashboard Operational
Documentation Operational
Identity Operational
Support Ticketing System Operational
Warn/Block Pages Operational
Zero Trust Access Operational
Network Tunnel Groups Operational
Policy Enforcement Operational
Virtual Appliance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Planned Maintenance] SCIM database upgrade 09:00 UTC September 8th Sep 8, 2025 09:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: September 8th, 09:00 UTC to September 8th, 10:00 UTC

Impact
There will a brief period of down of identity provisioning through SCIM service.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Aug 29, 2025 - 13:00 UTC
Sep 7, 2025

No incidents reported today.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Remote Access VPN connectivity issues in Japan
Resolved - The issue affecting our vEDC in Japan has been resolved as of 18:45 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Sep 5, 19:17 UTC
Monitoring - We have identified the root cause of the issue affecting the vEDC in Japan.
The site will be brought back into rotation shortly.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
Sep 5, 16:22 UTC
Update - The affected vEDC is currently out of rotation. Our team is actively investigating the issue. At this time, no service impact is expected. We will provide further updates as more information becomes available.
Sep 5, 13:01 UTC
Update - The Out of Rotation process has been completed and the service impact has been mitigated.
Sep 5, 10:11 UTC
Investigating - We are currently experiencing an issue affecting the Remote Access VPN service. To address this, affected vEDC is being taken out of rotation. Customer traffic is being automatically redirected to the nearest available data center to minimize service impact. Our team is actively working to restore full functionality.
Sep 5, 09:08 UTC
[Planned Maintenance] Europe (London, Stockholm, Frankfurt and Zurich),Middle East (UAE),Saudi Arabia (Jeddah),Israel and South Africa (Cape Town) Region between 21:30 UTC to 01:30 UTC on September 4th
Completed - The scheduled maintenance has been completed.
Sep 5, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:30 UTC
Update - The start date has been changed.
Aug 25, 06:52 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:30 UTC to 01:30 UTC on September 4th


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

London- sse-euw-2-1-1
Frankfurt - sse-euc-1-1-1
Zurich- sse-euc-2-1-1
Stockholm- sse-eun-1-1-1
Middle East (UAE)- sse-mec-1-1-1
Saudi Arabia (Jeddah)- csc-mec2-1-1
Israel– sse-ilc-1-1-1
South Africa (Cape Town)- sse-afs-1-1-1


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 20, 07:30 UTC
Sep 4, 2025
[Planned Maintenance] Asia Pacific (Singapore),Asia Pacific(Jakarta),India (Mumbai)and India(Hyderabad) between 17:30 UTC and 21:30 UTC on September 4th
Completed - The scheduled maintenance has been completed.
Sep 4, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:30 UTC
Update - The start date has been changed.
Aug 25, 06:52 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: ##17:30 UTC to 21:30 UTC on September 4th


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Singapore) - sse-apse-1-1-1
Asia Pacific (Jakarta) - sse-apse-3-1-1
India (Mumbai)- sse-aps-1-1-1
India (Hyderabad)- sse-aps-2-1-1


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 20, 07:21 UTC
[Planned Maintenance] Asia Pacific(Tokyo),Asia Pacific(Osaka) and Asia Pacific(Hong Kong) between 14:30 UTC and 18:30 UTC on September 4th
Completed - The scheduled maintenance has been completed.
Sep 4, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 14:30 UTC
Update - The start date has been changed.
Aug 25, 06:52 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 14:30 UTC to 18:30 UTC on September 4th


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Tokyo) -sse-apne-1-1-1
Asia Pacific (Osaka)-sse-apne-3-1-1
Asia Pacific (Hong Kong)-sse-ape-1-1-1


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 20, 07:16 UTC
[Planned Maintenance] US (Virginia, Ohio, Reston, Oregon, San Jose), Canada (Central) and Brazil (Sao Paulo) between 02:30 UTC and 06:30 UTC on September 4th
Completed - The scheduled maintenance has been completed.
Sep 4, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 02:30 UTC
Update - The start date has been changed.
Aug 25, 06:50 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 02:30 UTC to 06:30 UTC on September 4th


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

US(Virginia) - sse-use-1-1-1
US (Ohio) - sse-use-2-1-1
US (Reston)- csc-use1-1-1
US (Oregon) sse-usw-2-1-1
US (San Jose)- csc-usw1-1-1
Canada (Central)- sse-cac-1-1-1
Brazil (Sao Paulo)- sse-sae-1-1-1


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 20, 07:11 UTC
Potential impact to Remote Access services in US (Virginia)
Resolved - This incident has been resolved.
Sep 4, 02:16 UTC
Investigating - There is a potential impact to Remote Access services in US (Virginia).
Some customers may be experiencing an intermittent disruption to traffic.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Sep 3, 21:40 UTC
[Planned Maintenance] Europe (London, Stockholm, Frankfurt and Zurich),Middle East (UAE),Saudi Arabia (Jeddah),Israel and South Africa (Cape Town) Region between 21:30 UTC to 01:30 UTC on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 4, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:30 UTC
Update - The start date has been changed.
Aug 25, 06:49 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:30 UTC to 01:30 UTC on September 3rd


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

London- sse-euw-2-1-0
Frankfurt - sse-euc-1-1-0
Zurich- sse-euc-2-1-0
Stockholm- sse-eun-1-1-0
Middle East (UAE)- sse-mec-1-1-0
Saudi Arabia (Jeddah)- csc-mec2-1-0
Israel– sse-ilc-1-1-0
South Africa (Cape Town)- sse-afs-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 20, 06:38 UTC
Sep 3, 2025
[Planned Maintenance] Asia Pacific (Singapore),Asia Pacific(Jakarta),India (Mumbai)and India(Hyderabad) between 17:30 UTC and 21:30 UTC on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 3, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:30 UTC
Update - The start date has been changed.
Aug 25, 06:47 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 17:30 UTC to 21:30 UTC on September 3rd


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Singapore) - sse-apse-1-1-0
Asia Pacific (Jakarta) - sse-apse-3-1-0
India (Mumbai)- sse-aps-1-1-0
India (Hyderabad)-sse-aps-2-1-0


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 20, 06:19 UTC
[Planned Maintenance] Asia Pacific(Tokyo),Asia Pacific(Osaka),Asia Pacific(Hong Kong)and Australia(Sydney) between 14:30 UTC and 18:30 UTC on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 3, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:30 UTC
Update - The start date has been changed.
Aug 25, 06:46 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 14:30 UTC to 18:30 UTC on September 3rd


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Australia (Sydney)-sse-apse-2-1-0
Asia Pacific (Tokyo) -sse-apne-1-1-0
Asia Pacific (Osaka)-sse-apne-3-1-0
Asia Pacific (Hong Kong)-sse-ape-1-1-0



We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 20, 06:01 UTC
[Planned Maintenance] Brazil between 02:30 UTC and 16:30 UTC on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 3, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:30 UTC
Update - The start date has been changed.
Aug 25, 06:43 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 02:30 UTC to 06:30 UTC on September 3rd


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Brazil Sao Paulo (sse-sae-1-1-0)


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 19, 13:57 UTC
[Planned Maintenance] North America Region between 02:30 UTC and 06:30 UTC on September 3rd
Completed - The scheduled maintenance has been completed.
Sep 3, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 02:30 UTC
Update - The start date has been changed.
Aug 25, 06:45 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 02:30 UTC to 06:30 UTC on September 3rd


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Virginia (sse-use-1-1-0)
Ohio (sse-use-2-1-0)
Canada (sse-cac-1-1-0)
Oregon (sse-usw-2-1-0)
Miami 2 Cisco Edge v2 (csc-use1-1-0)
Los Angeles 2 Cisco Edge v2 (csc-usw1-1-0)


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 19, 13:49 UTC
Sep 2, 2025
[Planned Maintenance] Australia (Sydney) between 16:30 UTC and 20:30 UTC on September 2nd
Completed - The scheduled maintenance has been completed.
Sep 2, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 16:30 UTC
Update - The start date has been changed.
Aug 25, 06:32 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 16:30 UTC to 20:30 UTC on September 2nd


Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Australia (Sydney) - sse-apse-2-1-1


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 19, 13:17 UTC
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025
[Planned Maintenance] Roaming Services / Zero Trust Access and Dashboard from 04:30 UTC to 05:30 UTC on August 30th
Completed - The scheduled maintenance has been completed.
Aug 30, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 04:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 04:30 UTC to 05:30 UTC on August 30th


Impact
New Roaming Client / ZTA Registrations: New registrations will be temporarily unavailable.

Configuration Changes: Changes made prior to the maintenance will be synced as usual.
Any new changes made during the maintenance will take effect after the maintenance has been completed.

Dashboard Operations: Certain operations, such as SWG (Secure Web Gateway) override settings / bulk actions for SWG override and roaming client deletions, may be temporarily unavailable.

Admin View: Admins can view previously configured values (e.g., identity names for Roaming Computers) but will not be able to make changes.
Admins will not be able to create new deployment keys.

Roaming Client Information: Information such as last sync, identity names, hostname, and status may not reflect the latest updates.


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 25, 08:03 UTC
Aug 29, 2025

No incidents reported.

Aug 28, 2025
There is a potential impact to RA-VPN and Resource connector traffic for some customers
Resolved - This incident has been resolved.
Aug 28, 03:30 UTC
Update - We are continuing to work on a fix for this issue.
Aug 28, 02:47 UTC
Identified - We have identified the issue and recovery is in progress.
Aug 28, 01:41 UTC
Investigating - Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 28, 00:43 UTC
Aug 27, 2025
Potential impact to some services in DLP (policy UI, notification templates and discovery report)
Resolved - The issue affecting DLP (policy UI, notification templates and discovery report) and Cloud Malware Reporting has been resolved as of 14:53 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Aug 27, 14:55 UTC
Identified - The engineering team was able to identify and fix the issues Cloud Malware Reporting and DLP (policy UI, notification templates).
The team is working to fix the issue with DLP discovery report.
Aug 27, 14:26 UTC
Update - Our engineers are currently investigating the issue. We will provide further updates as they become available.
Aug 27, 13:47 UTC
Update - It was identified that Cloud Malware Reporting page may also be impacted
Aug 27, 11:51 UTC
Investigating - There is a potential impact to some services in impact to some services in DLP (policy UI, notification templates and discovery report)

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 27, 11:35 UTC
Secure Access Dashboard - Navigation
Resolved - We recently discovered an issue where some customers on US East Coast might have experienced timeouts while navigating to different components within the SSE dashboard. This issue has subsequently been resolved.
Aug 27, 02:49 UTC
Aug 26, 2025
[Planned Maintenance] Cisco Secure Access - Zero Trust Access Maintenance in Africa (Cape Town) between 20:00 UTC and 21:30 UTC on August 26th
Completed - The scheduled maintenance has been completed.
Aug 26, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 17:47 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 17:45 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: 2025-08-26 20:00 UTC to 2025-08-26 21:30 UTC (1 hour 30 minutes)

Impact
A maintenance will be performed on our Cisco Secure Access infrastructure. Users may experience impact in DNS resolution of Resource Connector endpoints during this maintenance window.

Region: Africa (Cape Town) af-south-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Aug 18, 17:11 UTC
Potential impact to Secure Web Gateway due to issues on Scanning Services in Stockholm
Resolved - The issue affecting Secure Web Gateway in Stockholm has been resolved as of 15:38 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Aug 26, 15:41 UTC
Investigating - There is a potential impact to Secure Web Gateway in Stockholm Region.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 26, 14:25 UTC
Potential impact to Websockets in EU regions
Resolved - The issue affecting proxy has been resolved as of 10:11 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Aug 26, 10:29 UTC
Update - Some customers using proxy may not be able to successfully connect to Web Sockets.
Our engineers are working on resolving the issue.
Aug 26, 10:16 UTC
Investigating - There is a potential impact to Websockets in EU regions.

Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution.
Updates and additional details will be provided as new information becomes available.
Aug 26, 09:03 UTC
Aug 25, 2025
Source identities were not being properly displayed on the Access Policies page
Resolved - This issue has been resolved.
Aug 25, 17:32 UTC
Investigating - We experienced an issue on the Secure Access dashboard when more than 25 policies were being displayed on the Access Policies page, the source column might not be properly displayed.
Aug 25, 17:31 UTC
We are aware of a service degradation affecting services in Jeddah, Saudi Arabia
Resolved - This incident has been resolved.
Aug 25, 01:21 UTC
Update - We are continuing to investigate this issue.
Aug 25, 01:09 UTC
Investigating - We are investigating an issue impacting services in Jeddah Datacenter, Saudi Arabia.

Our engineers are currently working to identify the root cause and implement a resolution. Updates will be provided as new information becomes available.
Aug 25, 00:40 UTC
Aug 24, 2025

No incidents reported.

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