Cisco Secure Access Service Status Status

[Planned Maintenance] San Jose Out of Rotation

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 02, 2025 - 12:00 UTC

Scheduled - Please be advised that our services in San Jose (DCv2) (csc-usw1-1-1) will be taken out of rotation for scheduled maintenance.

Maintenance Details
Date and Time: December 2, 2025 at 12:00, and continuing until December 5, 2025, at 07:00 UTC.

Impact:
During this period, all services will temporarily fail over to the redundant vEDC. Traffic will not be interrupted.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Dec 2, 2025 12:00 - Dec 5, 2025 07:00 UTC

[Planned Maintenance] Jeddah Out of Rotation

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 03, 2025 - 15:00 UTC

Scheduled - Please be advised that our Jeddah Data Centre will be taken out of rotation for scheduled maintenance starting on November 3rd, 2025

During this period, all traffic will be automatically redirected to the closest available data center to ensure continued service availability.
Please ensure your redundant tunnel to the secondary Data Centre is functional to maintain high availability.

We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Nov 3, 2025 15:00 - Dec 9, 2025 01:00 UTC

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud (DCC), a Cisco partner providing Secure Access services in mainland China for multinational customers. For more information about this datacenter click here.

Asia Pacific (Hong Kong) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Jakarta) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Osaka) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Singapore) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Tokyo) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Africa (South Africa) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Australia (Sydney) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Brazil Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (Central) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

China (Beijing)* Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Reporting and Logging Operational

Web Security Operational

Dashboard Operational

Identity Operational

Europe (Germany) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Milan) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Spain) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Stockholm) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (South) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Israel (Tel Aviv) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

LATAM (Mexico) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Middle East (UAE) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Saudi Arabia Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention (LA) Operational

DNS Under Maintenance

Experience Insights (LA) Under Maintenance

Network Tunnel Groups (LA) Operational

Policy Enforcement Operational

Remote Access VPN (LA) Under Maintenance

Remote Browser Isolation (LA) Under Maintenance

Reporting and Logging Operational

Reserved IP (LA) Under Maintenance

Resource Connector (LA) Under Maintenance

Web Security (LA) Under Maintenance

Zero Trust Access (LA) Under Maintenance

Switzerland (Zurich) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

United Kingdom Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (California) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Under Maintenance

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Under Maintenance

Remote Access VPN Under Maintenance

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Under Maintenance

Resource Connector Under Maintenance

Web Security Under Maintenance

Zero Trust Access Under Maintenance

US (Midwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Pacific Northwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Virginia) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Global Operational

Cloud Malware Protection Operational

Dashboard Operational

Documentation Operational

Identity Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Support Ticketing System Operational

Virtual Appliance Operational

Warn/Block Pages Operational

Zero Trust Access Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

New Secure Access Data Centers December 3rd! Dec `3`, `2025` `00:00` - Dec `4`, `2025` `00:00` UTC

We are excited to announce that our new Secure Access data centers in Mumbai, Chennai, Tokyo, and Osaka will become available starting December 3rd. These additions will further strengthen our global network and provide enhanced performance and reliability for users in these regions.

For more information about these new sites and what this means for you, please reference the blog post below:
https://community.cisco.com/t5/secure-access-announcements/new-data-centers-coming-to-mumbai-chennai-tokyo-and-osaka/ta-p/5347289

Thank you for your continued support as we expand and improve our Secure Access services!
Posted on Nov 20, 2025 - 05:35 UTC

[Scheduled Maintenance] Remote Access VPN update, Hong Kong / Jakarta - From 2025-12-04 13:00 UTC to 2025-12-04 17:00 UTC. Dec `4`, `2025` `13:00`-`17:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 13:00 UTC to 2025-12-04 17:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-east-1-1-1 - Hong Kong
ap-southeast-3-1-1 - Jakarta

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:28 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 16:00 UTC – Dec 4, 2025 19:00 UTC Dec `4`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 4, 2025, 16:00 UTC to December 4, 2025, 19:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Tokyo (ap-northeast-1-1-1)
Osaka (ap-northeast-3-1-1)
Singapore (ap-southeast-1-1-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Nov 27, 2025 - 15:39 UTC

[Scheduled Maintenance] Remote Access VPN update, Mumbai - From 2025-12-04 16:00 UTC to 2025-12-04 20:00 UTC. Dec `4`, `2025` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 16:00 UTC to 2025-12-04 20:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-south-1-1-1 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:29 UTC

[Scheduled Maintenance] Remote Access VPN update, Osaka / Singapore - From 2025-12-04 16:00 UTC to 2025-12-04 19:00 UTC. Dec `4`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 16:00 UTC to 2025-12-04 19:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-3-1-1 - Osaka
ap-southeast-1-1-1 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:28 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 16:00 UTC – Dec 4, 2025 20:00 UTC Dec `4`, `2025` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 4, 2025, 16:00 UTC to December 4, 2025, 20:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Jakarta (ap-southeast-3-1-1)
Mumbai (ap-south-1-1-1)
Hyderabad (ap-south-2-1-1)
Hong Kong (ap-east-1-1-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Nov 27, 2025 - 15:37 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Hong Kong, India and Jakarta)- Network Tunnel Groups between 17:30 UTC and 20:00 UTC on December 4th Dec `4`, `2025` `17:30`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 17:30 UTC and 20:00 UTC on December 4th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Jakarta-2 (sse-apse-3-1-1)
Mumbai-2 (sse-aps-1-1-1)
Hyderabad-2 (sse-aps-2-1-1)
Chennai (DCv2) (csc-aps1-1-1)
Hong Kong-2 (sse-ape-1-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Nov 26, 2025 - 10:05 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Tokyo, Osaka and Singapore)- Network Tunnel Groups between 17:30 UTC and 19:00 UTC on December 4th Dec `4`, `2025` `17:30`-`19:00` UTC

Update - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Note that there will be a change in a particular maintenance vEDC:

Maintenance Details
Date and Time: 17:30 UTC and 19:00 UTC on December 4th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Tokyo-2 (sse-apne-1-1-1)
Osaka (DCv2) (csc-apne1-1-1)
Osaka-2 (sse-apne-3-1-1)
Singapore-1 (sse-apse-1-1-0) - new vEDC

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Dec 03, 2025 - 16:35 UTC

[Scheduled Maintenance] Remote Access VPN update, London / Zurich / UAE / Israel / Spain / Milan - From 2025-12-04 20:00 UTC to 2025-12-05 00:00 UTC. Dec `4`, `2025` `20:00` - Dec `5`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 20:00 UTC to 2025-12-05 00:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-west-2-1-1 - London
eu-central-2-1-1 - Zurich
me-central-1-1-1 - UAE
il-central-1-1-1 - Israel
eu-south-2-1-1 - Spain
eu-south-1-1-1 - Milan

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:31 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 20:00 UTC – Dec 5, 2025 00:00 UTC Dec `4`, `2025` `20:00` - Dec `5`, `2025` `00:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 2025 - 15:52 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 4, 2025, 20:00 UTC to December 5, 2025, 00:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

London (eu-west-2-1-1)
Frankfurt (eu-central-1-1-1)
Zurich (eu-central-2-1-1)
Stockholm (eu-north-1-1-1)
UAE (me-central-1-1-1)
Israel (il-central-1-1-1)
Cape Town (af-south-1-1-1)
Spain (eu-south-2-1-1)
Milan (eu-south-1-1-1)
Paris (eu-west-3-1-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 2025 - 15:42 UTC

[Planned Maintenance] Cisco Secure Access - UK, Europe(Frankfurt, Zurich, Milan, Paris, Spain and Stockholm), Middle East, Israel, and Cape Town - Network Tunnel Groups between 21:30 UTC December 4th and 00:00 UTC December 5th Dec `4`, `2025` `21:30` - Dec `5`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:30 UTC December 4th and 00:00 UTC December 5th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

London-2 (sse-euw-2-1-1)
Frankfurt-2 (sse-euc-1-1-1)
Zurich-2 (sse-euc-2-1-1)
Stockholm-2 (sse-eun-1-1-1)
UAE-2 (sse-mec-1-1-1)
Israel-2 (sse-ilc-1-1-1)
Cape Town-2 (sse-afs-1-1-1)
Spain-2 (sse-eus-2-1-1)
Milan-2 (sse-eus-1-1-1)
Paris-2 (sse-euw-3-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Posted on Nov 26, 2025 - 10:14 UTC

[Planned Maintenance] Cape Town vEDC af-south-1_1_0 Out of Rotation Dec `5`, `2025` `17:00` - Dec `6`, `2025` `05:00` UTC

Please be advised that our services in Cape Town vEDC af-south-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 5th, 2025 at 17:00 UTC, and continuing until December 6th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Cape Town vEDC af-south-1_1_0 will be automatically redirected to the redundant Cape Town vEDC af-south-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:07 UTC

[Planned Maintenance] Cisco Secure Access - Global - Network Tunnel Groups between 04:00 UTC and 07:00 UTC on December 6th Dec `6`, `2025` `04:00`-`07:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 04:00 UTC and 07:00 UTC on December 6th

Impact:
The maintenance on our Cisco Secure Access infrastructure may temporarily affect the ability to configure new or existing network tunnel groups in the Secure Access Dashboard. There will be no impact to currently configured tunnel groups or their operation. We apologize for any inconvenience this may cause.

Global

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted on Nov 26, 2025 - 10:21 UTC

New Secure Access Data Center December 8th! Dec `8`, `2025` `00:00` - Dec `9`, `2025` `00:00` UTC

We are excited to announce that our new Secure Access data center Saudi Arabia in Riyadh will become available starting December 8th. This addition will further strengthen our global network and provide enhanced performance and reliability for users in this region.

Thank you for your continued support as we expand and improve our Secure Access services!
Posted on Dec 01, 2025 - 19:21 UTC

[Planned Maintenance] Cape Town vEDC af-south-1_1_1 Out of Rotation Dec `8`, `2025` `17:00` - Dec `9`, `2025` `05:00` UTC

Please be advised that our services in Cape Town vEDC af-south-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 8th, 2025 at 17:00 UTC, and continuing until December 9th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Cape Town vEDC af-south-1_1_1 will be automatically redirected to the redundant Cape Town vEDC af-south-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:07 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sydney - From 2025-12-09 14:00 UTC to 2025-12-09 18:00 UTC. Dec `9`, `2025` `14:00`-`18:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-09 14:00 UTC to 2025-12-09 18:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse2-1-1 - Sydney

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:49 UTC

[Planned Maintenance] Jakarta vEDC ap-southeast-3_1_0 Out of Rotation Dec `9`, `2025` `15:00` - Dec `10`, `2025` `03:00` UTC

Please be advised that our services in Jakarta vEDC ap-southeast-3_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 9th, 2025 at 15:00 UTC, and continuing until December 10th, 2025, at 03:00 UTC.

Impact: During this period, all services that normally connect to the Jakarta vEDC ap-southeast-3_1_0 will be automatically redirected to the redundant Jakarta vEDC ap-southeast-3_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:08 UTC

[Planned Maintenance] Hong Kong vEDC ap-east-1_1_0 Out of Rotation Dec `9`, `2025` `17:00` - Dec `10`, `2025` `05:00` UTC

Please be advised that our services in Hong Kong vEDC ap-east-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 9th, 2025 at 17:00 UTC, and continuing until December 10th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Hong Kong vEDC ap-east-1_1_0 will be automatically redirected to the redundant Hong Kong vEDC ap-east-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:18 UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Montreal / Mexico / Canada Calgary - From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC. Dec `10`, `2025` `02:00`-`06:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-1-1-0 - Virginia
ca-central-1-1-0 - Canada Montreal
mx-central-1-1-0 - Mexico
ca-west-1-1-0 - Canada Calgary

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:31 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico - From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC. Dec `10`, `2025` `02:00`-`06:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
sae1-1-1 - Sao Paulo
cac1-1-1 - Canada
caw1-1-1 - Calgary
mxc1-1-1 - Mexico

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:50 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sydney / Hong Kong / Jakarta - From 2025-12-10 13:00 UTC to 2025-12-10 17:00 UTC. Dec `10`, `2025` `13:00`-`17:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 13:00 UTC to 2025-12-10 17:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apse2-1-0 - Sydney
ape1-1-0 - Hong Kong
apse3-1-0 - Jakarta

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:51 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Hyderabad / Mumbai - From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC. Dec `10`, `2025` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
aps2-1-0 - Hyderabad
aps1-1-0 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:52 UTC

[Scheduled Maintenance] Remote Access VPN update, Hyderabad - From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC. Dec `10`, `2025` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-south-2-1-0 - Hyderabad

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:33 UTC

[Scheduled Maintenance] Remote Access VPN update, Tokyo - From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC. Dec `10`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-1-1-0 - Tokyo

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:32 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Osaka - From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC. Dec `10`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne3-1-0 - Osaka

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:53 UTC

[Planned Maintenance] Stockholm vEDC eu-north-1_1_0 Out of Rotation Dec `10`, `2025` `17:00` - Dec `11`, `2025` `05:00` UTC

Please be advised that our services in Stockholm vEDC eu-north-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 10th, 2025 at 17:00 UTC, and continuing until December 11th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Stockholm vEDC eu-north-1_1_0 will be automatically redirected to the redundant Stockholm vEDC eu-north-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:29 UTC

[Planned Maintenance] Israel vEDC il-central-1_1_0 Out of Rotation Dec `10`, `2025` `17:00` - Dec `11`, `2025` `05:00` UTC

Please be advised that our services in Israel vEDC il-central-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 10th, 2025 at 17:00 UTC, and continuing until December 11th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Israel vEDC il-central-1_1_0 will be automatically redirected to the redundant Israel vEDC il-central-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:24 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, UAE / Tel Aviv / Frankfurt / Zurich / Stockholm / Milan / Spain / Cape Town - From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC. Dec `10`, `2025` `20:00` - Dec `11`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
mec1-1-0 - UAE
ilc1-1-0 - Tel Aviv
euc1-1-0 - Frankfurt
euc2-1-0 - Zurich
eun1-1-0 - Stockholm
eus1-1-0 - Milan
eus2-1-0 - Spain
afs1-1-0 - Cape Town

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:55 UTC

[Scheduled Maintenance] Remote Access VPN update, Frankfurt / Stockholm / Cape Town - From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC. Dec `10`, `2025` `20:00` - Dec `11`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-central-1-1-0 - Frankfurt
eu-north-1-1-0 - Stockholm
af-south-1-1-0 - Cape Town

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:33 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico - From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC. Dec `11`, `2025` `02:00`-`06:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
sae1-1-1 - Sao Paulo
cac1-1-1 - Canada
caw1-1-1 - Calgary
mxc1-1-1 - Mexico

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:58 UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Montreal / Mexico / Canada Calgary - From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC. Dec `11`, `2025` `02:00`-`06:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-1-1-1 - Virginia
ca-central-1-1-1 - Canada Montreal
mx-central-1-1-1 - Mexico
ca-west-1-1-1 - Canada Calgary

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:34 UTC

[Planned Maintenance] Jakarta vEDC ap-southeast-3_1_1 Out of Rotation Dec `11`, `2025` `15:00` - Dec `12`, `2025` `03:00` UTC

Please be advised that our services in Jakarta vEDC ap-southeast-3_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 11th, 2025 at 15:00 UTC, and continuing until December 12th, 2025, at 03:00 UTC.

Impact: During this period, all services that normally connect to the Jakarta vEDC ap-southeast-3_1_1 will be automatically redirected to the redundant Jakarta vEDC ap-southeast-3_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:08 UTC

[Scheduled Maintenance] Remote Access VPN update, Tokyo - From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC. Dec `11`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-1-1-1 - Tokyo

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:34 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Hong Kong / Jakarta / Hyderabad / Mumbai - From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC. Dec `11`, `2025` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
ape1-1-1 - Hong Kong
apse3-1-1 - Jakarta
aps2-1-1 - Hyderabad
aps1-1-1 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:59 UTC

[Scheduled Maintenance] Remote Access VPN update, Hyderabad - From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC. Dec `11`, `2025` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-south-2-1-1 - Hyderabad

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:35 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Osaka - From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC. Dec `11`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne3-1-1 - Osaka

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 00:59 UTC

[Planned Maintenance] Hong Kong vEDC ap-east-1_1_1 Out of Rotation Dec `11`, `2025` `17:00` - Dec `12`, `2025` `05:00` UTC

Please be advised that our services in Hong Kong vEDC ap-east-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 11th, 2025 at 17:00 UTC, and continuing until December 12th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Hong Kong vEDC ap-east-1_1_1 will be automatically redirected to the redundant Hong Kong vEDC ap-east-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:18 UTC

[Scheduled Maintenance] Remote Access VPN update, Frankfurt / Stockholm / Cape Town - From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC. Dec `11`, `2025` `20:00` - Dec `12`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-central-1-1-1 - Frankfurt
eu-north-1-1-1 - Stockholm
af-south-1-1-1 - Cape Town

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Nov 29, 2025 - 07:35 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, UAE / Tel Aviv / Frankfurt / Zurich / Stockholm / Milan / Spain / Cape Town - From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC. Dec `11`, `2025` `20:00` - Dec `12`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
mec1-1-1 - UAE
ilc1-1-1 - Tel Aviv
euc1-1-1 - Frankfurt
euc2-1-1 - Zurich
eun1-1-1 - Stockholm
eus1-1-1 - Milan
eus2-1-1 - Spain
afs1-1-1 - Cape Town

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 01:01 UTC

[Planned Maintenance] Stockholm vEDC eu-north-1_1_1 Out of Rotation Dec `12`, `2025` `17:00` - Dec `13`, `2025` `05:00` UTC

Please be advised that our services in Stockholm vEDC eu-north-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 12th, 2025 at 17:00 UTC, and continuing until December 13th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Stockholm vEDC eu-north-1_1_1 will be automatically redirected to the redundant Stockholm vEDC eu-north-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:29 UTC

[Planned Maintenance] Sao Paulo vEDC sa-east-1_1_0 Out of Rotation Dec `12`, `2025` `22:00` - Dec `13`, `2025` `10:00` UTC

Please be advised that our services in Sao Paulo vEDC sa-east-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 12th, 2025 at 22:00 UTC, and continuing until December 13th, 2025, at 10:00 UTC.

Impact: During this period, all services that normally connect to the Sao Paulo vEDC sa-east-1_1_0 will be automatically redirected to the redundant Sao Paulo vEDC sa-east-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 19:01 UTC

[Planned Maintenance] Canada Central vEDC ca-central-1_1_0 Out of Rotation Dec `12`, `2025` `23:00` - Dec `13`, `2025` `11:00` UTC

Please be advised that our services in Canada Central vEDC ca-central-1_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 12th, 2025 at 23:00 UTC, and continuing until December 13th, 2025, at 11:00 UTC.

Impact: During this period, all services that normally connect to the Canada Central vEDC ca-central-1_1_0 will be automatically redirected to the redundant Canada Central vEDC ca-central-1_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 19:02 UTC

[Planned Maintenance] Israel vEDC il-central-1_1_1 Out of Rotation Dec `15`, `2025` `17:00` - Dec `16`, `2025` `05:00` UTC

Please be advised that our services in Israel vEDC il-central-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 15th, 2025 at 17:00 UTC, and continuing until December 16th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Israel vEDC il-central-1_1_1 will be automatically redirected to the redundant Israel vEDC il-central-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 16:24 UTC

[Planned Maintenance] Sydney vEDC ap-southeast-2_1_0 Out of Rotation Dec `16`, `2025` `09:00`-`21:00` UTC

Please be advised that our services in Sydney vEDC ap-southeast-2_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 16th, 2025 at 09:00 UTC, and continuing until December 16th, 2025, at 21:00 UTC.

Impact: During this period, all services that normally connect to the Sydney vEDC ap-southeast-2_1_0 will be automatically redirected to the redundant Sydney vEDC ap-southeast-2_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 19:16 UTC

[Planned Maintenance] Zurich vEDC eu-central-2_1_0 Out of Rotation Dec `16`, `2025` `17:00` - Dec `17`, `2025` `05:00` UTC

Please be advised that our services in Zurich vEDC eu-central-2_1_0 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 16th, 2025 at 17:00 UTC, and continuing until December 17th, 2025, at 05:00 UTC.

Impact: During this period, all services that normally connect to the Zurich vEDC eu-central-2_1_0 will be automatically redirected to the redundant Zurich vEDC eu-central-2_1_1.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 19:03 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Ohio / North Virginia / Oregon - From 2025-12-17 02:00 UTC to 2025-12-17 06:00 UTC. Dec `17`, `2025` `02:00`-`06:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-17 02:00 UTC to 2025-12-17 06:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
use2-1-0 - Ohio
use1-1-0 - North Virginia
usw2-1-0 - Oregon

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 01:02 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-17 16:00 UTC to 2025-12-17 19:00 UTC. Dec `17`, `2025` `16:00`-`19:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-17 16:00 UTC to 2025-12-17 19:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
apne1-1-0 - Tokyo
apse1-1-0 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 01:03 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London - From 2025-12-17 20:00 UTC to 2025-12-18 00:00 UTC. Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-17 20:00 UTC to 2025-12-18 00:00 UTC.

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
euw2-1-0 - London

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Posted on Dec 04, 2025 - 01:03 UTC

[Planned Maintenance] Sao Paulo vEDC sa-east-1_1_1 Out of Rotation Dec `17`, `2025` `22:00` - Dec `18`, `2025` `10:00` UTC

Please be advised that our services in Sao Paulo vEDC sa-east-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 17th, 2025 at 22:00 UTC, and continuing until December 18th, 2025, at 10:00 UTC.

Impact: During this period, all services that normally connect to the Sao Paulo vEDC sa-east-1_1_1 will be automatically redirected to the redundant Sao Paulo vEDC sa-east-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 19:01 UTC

[Planned Maintenance] Canada Central vEDC ca-central-1_1_1 Out of Rotation Dec `17`, `2025` `23:00` - Dec `18`, `2025` `11:00` UTC

Please be advised that our services in Canada Central vEDC ca-central-1_1_1 will be taken out of rotation for a scheduled maintenance.

Maintenance Details
Date and Time: December 17th, 2025 at 23:00 UTC, and continuing until December 18th, 2025, at 11:00 UTC.

Impact: During this period, all services that normally connect to the Canada Central vEDC ca-central-1_1_1 will be automatically redirected to the redundant Canada Central vEDC ca-central-1_1_0.

We’re Here to Help
We appreciate your understanding and are committed to minimizing any potential impact. If you have any questions or concerns, please contact our support team.
Posted on Dec 02, 2025 - 19:02 UTC

Past Incidents

Dec 4, 2025

[Scheduled Maintenance] Remote Access VPN update, Ohio / Oregon / Sao Paulo - From 2025-12-04 02:00 UTC to 2025-12-04 06:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 4, 06:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-04 02:00 UTC to 2025-12-04 06:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-2-1-1 - Ohio
us-west-2-1-1 - Oregon
sa-east-1-1-1 - Sao Paulo

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:27 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 02:00 UTC – Dec 4, 2025 06:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 4, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:01 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 15:48 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 4, 2025, 02:00 UTC to December 4, 2025, 06:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Virginia (us-east-1-1-1)
Ohio (us-east-2-1-1)
Canada (ca-central-1-1-1)
Oregon (us-west-2-1-1)
Sao Paulo (sa-east-1-1-1)
Mexico (mx-central-1-1-1)
Calgary (ca-west-1-1-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:35 UTC

[Planned Maintenance] Cisco Secure Access - America, Canada, Mexico and Brazil - Network Tunnel Groups between 03:30 UTC and 06:00 UTC on December 4th

Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 03:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 03:30 UTC and 06:00 UTC on December 4th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Virginia-2 (sse-use-1-1-1)
Ohio-2 (sse-use-2-1-1)
Reston (DCv2) (csc-use1-1-1)
Canada-2 (sse-cac-1-1-1)
Oregon-2 (sse-usw-2-1-1)
San Jose (DCv2) (csc-usw1-1-1)
Sao Paulo-2 (sse-sae-1-1-1)
Mexico-2 (sse-mxc-1-1-1)
Calgary-2 (sse-caw-1-1-1)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Nov 26, 10:01 UTC

[Scheduled Maintenance] Remote Access VPN update, London / Zurich / UAE / Israel / Spain / Milan - 2025-12-03 20:00 UTC to 2025-12-04 00:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 4, 00:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:02 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-03 20:00 UTC to 2025-12-04 00:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
eu-west-2-1-0 - London
eu-central-2-1-0 - Zurich
me-central-1-1-0 - UAE
il-central-1-1-0 - Israel
eu-south-2-1-0 - Spain
eu-south-1-1-0 - Milan

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:26 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 3, 2025 20:00 UTC – Dec 4, 2025 00:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 4, 00:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 3, 2025, 20:00 UTC to December 4, 2025, 00:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

UAE (me-central-1-1-0)
Israel (il-central-1-1-0)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:30 UTC

[Planned Maintenance] Cisco Secure Access - UK, Europe(Frankfurt, Zurich, Milan, Paris, Spain and Stockholm), Middle East, Israel, and Cape Town - Network Tunnel Groups between 21:30 UTC December 3rd and 00:00 UTC December 4th

Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:30 UTC on December 3rd and 00:00 UTC on December 4th

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

London-1 (sse-euw-2-1-0)
Frankfurt-1 (sse-euc-1-1-0)
Zurich-1 (sse-euc-2-1-0)
Stockholm-1 (sse-eun-1-1-0)
UAE-1 (sse-mec-1-1-0)
Israel-1 (sse-ilc-1-1-0)
Cape Town-1 (sse-afs-1-1-0)
Spain-1 (sse-eus-2-1-0)
Milan-1 (sse-eus-1-1-0)
Paris-1 (sse-euw-3-1-0)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Nov 26, 07:05 UTC

Dec 3, 2025

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 3, 2025 16:00 UTC – Dec 3, 2025 20:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 3, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 3, 2025, 16:00 UTC to December 3, 2025, 20:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Mumbai (ap-south-1-1-0)
Hyderabad (ap-south-2-1-0)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:26 UTC

[Scheduled Maintenance] Remote Access VPN update, Mumbai - From 2025-12-03 16:00 UTC to 2025-12-03 20:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 3, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:02 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-03 16:00 UTC to 2025-12-03 20:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-south-1-1-0 - Mumbai

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:24 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(India) - Network Tunnel Groups between 17:30 UTC and 20:00 UTC on December 3rd

Completed - The scheduled maintenance has been completed.
Dec 3, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:30 UTC

[Scheduled Maintenance] Remote Access VPN update, Osaka / Singapore - From 2025-12-03 16:00 UTC to 2025-12-03 19:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 3, 19:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-03 16:00 UTC to 2025-12-03 19:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-northeast-3-1-0 - Osaka
ap-southeast-1-1-0 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:24 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Tokyo, Osaka and Singapore) - Network Tunnel Groups between 17:30 UTC and 19:00 UTC on December 3rd

Completed - The scheduled maintenance has been completed.
Dec 3, 19:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:30 UTC

Update - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Note that there will be a change in a particular maintenance vEDC:

Maintenance Details
Date and Time: 17:30 UTC and 19:00 UTC on December 3rd

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted

Tokyo-1 (sse-apne-1-1-0)
Tokyo (DCv2) (csc-apne1-1-0)
Osaka-1 (sse-apne-3-1-0)
Singapore-2 (sse-apse-1-1-1) - new vEDC

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Dec 3, 16:36 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 3, 2025 16:00 UTC – Dec 3, 2025 19:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 3, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 3, 2025, 16:00 UTC to December 3, 2025, 19:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Tokyo (ap-northeast-1-1-0)
Osaka (ap-northeast-3-1-0)
Singapore (ap-southeast-1-1-0)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:28 UTC

Issues with a particular IDP provider

Resolved - This incident has been resolved.
Dec 3, 17:22 UTC

Update - We are continuing to monitor the issue.
Dec 3, 16:55 UTC

Update - We are continuing to monitor the issue.
Dec 3, 16:19 UTC

Monitoring - If you are having problems logging in, we recommend retrying the authentication process and please contact your Identity Provider (IDP) provider.
We have identified authentication issues related to the use of one particular (IDP).

We will continue to monitor the issue.
Dec 3, 15:43 UTC

[Scheduled Maintenance] Remote Access VPN update, Sydney / Hong Kong / Jakarta - From 2025-12-03 13:00 UTC to 2025-12-03 17:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 3, 17:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 13:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-03 13:00 UTC to 2025-12-03 17:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-southeast-2-1-0 - Sydney
ap-east-1-1-0 - Hong Kong
ap-southeast-3-1-0 - Jakarta

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:23 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 3, 2025 13:00 UTC – Dec 3, 2025 17:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 3, 17:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 3, 2025, 13:00 UTC to December 3, 2025, 17:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Sydney (ap-southeast-2-1-0)
Hong Kong (ap-east-1-1-0)
Jakarta (ap-southeast-3-1-0)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:24 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Hong Kong, Jakarta) and Sydney - Network Tunnel Groups between 14:30 UTC and 17:00 UTC on December 3rd

Completed - The scheduled maintenance has been completed.
Dec 3, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 14:30 UTC

Loss of Connectivity (RAVPN) in Ohio and Oregon region

Resolved - The issue affecting RAVPN in Ohio and Oregon has been resolved as of 08:37 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Dec 3, 10:29 UTC

Update - We are actively working to resolve the issue and will provide further updates as progress is made.
Dec 3, 10:07 UTC

Update - The issue affecting the Ohio region has been mitigated following the completion of the rollback. We are still working to mitigate the issue impacting the Oregon DC.
Dec 3, 09:09 UTC

Investigating - We are aware of a service degradation affecting RAVPN in the Ohio and Oregon DCs.

Our engineering team has identified an issue impacting some customers who may be experiencing difficulty establishing new connections through RAVPN services in these regions.

The team is actively investigating the root cause and working on a resolution. We will provide further updates as more information becomes available.
Dec 3, 09:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Ohio / Oregon / Sao Paulo - From 2025-12-03 02:00 UTC to 2025-12-03 06:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 3, 06:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 02:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-03 02:00 UTC to 2025-12-03 06:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
us-east-2-1-0 - Ohio
us-west-2-1-0 - Oregon
sa-east-1-1-0 - Sao Paulo

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:23 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 3, 2025 02:00 UTC – Dec 3, 2025 06:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 3, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 02:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 27, 15:44 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 3, 2025, 02:00 UTC to December 3, 2025, 06:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Virginia (us-east-1-1-0)
Ohio (us-east-2-1-0)
Canada (ca-central-1-1-0)
Oregon (us-west-2-1-0)
Sao Paulo (sa-east-1-1-0)
Mexico (mx-central-1-1-0)
Calgary (ca-west-1-1-0)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:22 UTC

[Planned Maintenance] Planned Maintenance] Cisco Secure Access - Americas, Canada, Mexico and Brazil - Network Tunnel Groups between 03:30 UTC and 06:00 UTC December 3rd

Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 03:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 03:30 UTC and 06:00 UTC on December 3rd

Impact:
This maintenance will be performed in a rolling manner, one Data Center at a time. During this process, IPSec Tunnels will temporarily fail over to redundant vEDC. Customer traffic will not be interrupted.

Virginia-1 (sse-use-1-1-0)
Ohio-1 (sse-use-2-1-0)
Miami (DCv2) (csc-use1-1-0)
Canada-1 (sse-cac-1-1-0)
Oregon-1 (sse-usw-2-1-0)
LAX (DCv2) (csc-usw1-1-0)
Sao Paulo-1 (sse-sae-1-1-0)
Mexico-1 (sse-mxc-1-1-0)
Calgary-1 (sse-caw-1-1-0)

Action:
Please ensure that your redundant tunnel to the secondary Data Center is functioning correctly to maintain high availability.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Nov 26, 05:30 UTC

Dec 2, 2025

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 2, 2025 14:00 UTC – Dec 2, 2025 18:00 UTC

Completed - The scheduled maintenance has been completed.
Dec 2, 18:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 14:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details
Date and Time: December 2, 2025, 14:00 UTC to December 2, 2025, 18:00 UTC

Impact
During this window, there will be taken the site out of rotation to rollout new functionality.

Sydney (ap-southeast-2-1-1)

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 27, 15:17 UTC

[Scheduled Maintenance] Remote Access VPN update, Sydney - From 2025-12-02 14:00 UTC to 2025-12-02 18:00 UTC.

Completed - The scheduled maintenance has been completed.
Dec 2, 18:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 14:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Scheduled Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-12-02 14:00 UTC to 2025-12-02 18:00 UTC.

Impact
Remote Access VPN is being updated to enable additional features.
Existing VPN sessions may be disconnected during the maintenance window. To minimize disruption, the update is being performed outside of local business hours.

Datacenters:
ap-southeast-2-1-1 - Sydney

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 29, 07:20 UTC

[Planned Maintenance] Cisco Secure Access - Sydney - Network Tunnel Groups between 15:30 UTC and 18:00 UTC December 2nd

Completed - The scheduled maintenance has been completed.
Dec 2, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 15:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 26, 05:23 UTC

Delay in File Scanning Inspection

Resolved - The issue affecting File scanning has now been resolved as of 11:09 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Dec 2, 11:28 UTC

Investigating - We are investigating an issue affecting File Inspection services in various Data centers.
Customers may experience delays in file analysis, missing inspection logs, or partial visibility in the dashboard.
Our engineering teams are actively working to identify the root cause and restore normal processing.
We will provide updates as new information becomes available.
Dec 2, 10:57 UTC

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

Intermittent latency increase on some DNS resolution requests

Resolved - The incident has been resolved as of approximately 2025-11-29 09:33 UTC.
Nov 29, 10:09 UTC

Investigating - We are currently investigating an issue involving an intermittent latency increase on some DNS resolution requests.
Nov 29, 08:00 UTC

Nov 28, 2025

[Emergency Maintenance] Singapore DNS between 19:30 and 23:00 on November 28th

Completed - The scheduled maintenance has been completed.
Nov 28, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 19:30 UTC

Nov 27, 2025

No incidents reported.

Nov 26, 2025

[Emergency Maintenance] DNS capacity increase, Singapore - From 2025-11-26 04:00 UTC to 2025-11-26 06:00 UTC.

Completed - The scheduled maintenance has been completed.
Nov 26, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 04:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 2025-11-26 04:00 UTC to 2025-11-26 06:00 UTC.

Impact
To improve service resiliency and to meet increased traffic demands, we will be increasing our DNS Resolver capacity in Singapore.
During the maintenance, some customers may experience a slightly increased latency of their DNS resolution requests.

Datacenters:
prod_aws_ap-southeast-1_1_0 - Singapore
prod_aws_ap-southeast-1_1_1 - Singapore

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 26, 03:48 UTC

Nov 25, 2025

Interruption of ZTNA New User Enrollment

Resolved - Between 2025-11-25 03:00 UTC and 2025-11-25 03:16 UTC, enrollment of new users for ZTNA and OSCP checks may have intermittently failed.

Existing enrollments would not have been impacted.

Impacted Components:
Resource Connector.
Zero Trust Access.
Nov 25, 03:00 UTC

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

[Planned Maintenance] Secure Access Dashboard between November 22nd 00:00 UTC and 02:30 UTC

Completed - The scheduled maintenance has been completed.
Nov 22, 02:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 UTC

Update - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance. Please note that this maintenance has been rescheduled.

Maintenance Details

Original Date and Time: Original Date and Time: 20:00 UTC November 18th to 22:30 UTC November 18th
New Date and Time: New Date and Time: 00:00 UTC November 22nd to 02:30 UTC November 22nd

Impact
As part of this work, customers may experience temporary unavailability of policy management during two short intervals of approximately 10 minutes each. Outside of these intervals, services are expected to remain available, with only minimal risk of intermittent errors.

COMPONENTS:
Secure Access Policies:: The Secure Access Policy configuration (Access policy UI and APIs) will be unavailable. Customers will not be able to create, read, update, or delete their Secure Access policies during the maintenance window.

Network and Service Objects:: The Network and Service Objects (UI and APIs) will be unavailable, preventing customers from creating, reading, updating, or deleting Network and Service objects within the Secure Access service.

Additional Impacted Services:: Customers may also experience issues when updating Private Resources, Resource Connectors, App Portal, Private Resource Suggestions, and ZTNA Config Producer services.

Degraded Performance:: Network Tunnel Groups and IPS Profiles may experience degraded performance, particularly in the delete path.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 18, 17:23 UTC

Update - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance. Please note that this maintenance has beenrescheduled.

Maintenance Details

Original Date and Time: Original Date and Time: 18:00 UTC November 18th to 20:30 UTC November 18th
New Date and Time: New Date and Time: 20:00 UTC November 18th to 22:30 UTC November 18th

Impact
Secure Access Policies:: The Secure Access Policy configuration (Access policy UI and APIs) will be unavailable. Customers will not be able to create, read, update, or delete their Secure Access policies during the maintenance window.

Network and Service Objects:: The Network and Service Objects (UI and APIs) will be unavailable, preventing customers from creating, reading, updating, or deleting Network and Service objects within the Secure Access service.

Additional Impacted Services:: Customers may also experience issues when updating Private Resources, Resource Connectors, App Portal, Private Resource Suggestions, and ZTNA Config Producer services.

Degraded Performance:: Network Tunnel Groups and IPS Profiles may experience degraded performance, particularly in the delete path.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 15, 10:51 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 18:00 UTC to 20:30 UTC on November 18th

Impact
Secure Access Policies:: The Secure Access Policy configuration (Access policy UI and APIs) will be unavailable. Customers will not be able to create, read, update, or delete their Secure Access policies during the maintenance window.

Network and Service Objects:: The Network and Service Objects (UI and APIs) will be unavailable, preventing customers from creating, reading, updating, or deleting Network and Service objects within the Secure Access service.

Additional Impacted Services:: Customers may also experience issues when updating Private Resources, Resource Connectors, App Portal, Private Resource Suggestions, and ZTNA Config Producer services.

Degraded Performance:: Network Tunnel Groups and IPS Profiles may experience degraded performance, particularly in the delete path.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Nov 15, 05:12 UTC

Nov 21, 2025

[Planned Maintenance] Cisco Secure Access RAVPN update in EMEA between 09:30 UTC and 04:00 UTC on November 20th and 21th

Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 22:08 UTC

Nov 20, 2025

[Planned Maintenance] Cisco Secure Access RAVPN update in Sao Paulo between 03:30 UTC and 10:00 UTC on November 20th

Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 15:15 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 22:08 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Ohio / North Virginia / Oregon, from 2025-11-20 01:00 UTC to 2025-11-20 05:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 01:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-20 01:00 UTC to 2025-11-20 05:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
use2-1-0 - us-east-2 (Ohio)
use1-1-0 - us-east-1 (North Virginia)
usw2-1-0 - us-west-2 (Oregon)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:40 UTC

[Planned Maintenance] Cisco Secure Access RAVPN update in EMEA between 09:30 UTC and 04:00 UTC on November 19th and 20th

Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 22:07 UTC

[Planned Maintenance] Cisco Secure Access Firewall as a Service upgrade, Frankfurt / London, from 2025-11-19 21:00 UTC to 2025-11-20 01:00 UTC

Completed - The scheduled maintenance has been completed.
Nov 20, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance as outlined below.

Maintenance Details
Date and Time: 2025-11-19 21:00 UTC to 2025-11-20 01:00 UTC

Impact
We will be upgrading our Cisco Secure Access Firewall as a Service application.
This is part of our regular maintenance and no service disruption is expected.

Datacenters:
euc1-1-1 - eu-central-1 (Frankfurt)
euw2-1-1 - eu-west-2 (London)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Secure Access experience.
Nov 11, 02:40 UTC

About This Site

Scheduled Maintenance

New Secure Access Data Centers December 3rd! Dec 3, 2025 00:00 - Dec 4, 2025 00:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Hong Kong / Jakarta - From 2025-12-04 13:00 UTC to 2025-12-04 17:00 UTC. Dec 4, 2025 13:00-17:00 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 16:00 UTC – Dec 4, 2025 19:00 UTC Dec 4, 2025 16:00-19:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Mumbai - From 2025-12-04 16:00 UTC to 2025-12-04 20:00 UTC. Dec 4, 2025 16:00-20:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Osaka / Singapore - From 2025-12-04 16:00 UTC to 2025-12-04 19:00 UTC. Dec 4, 2025 16:00-19:00 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 16:00 UTC – Dec 4, 2025 20:00 UTC Dec 4, 2025 16:00-20:00 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Hong Kong, India and Jakarta)- Network Tunnel Groups between 17:30 UTC and 20:00 UTC on December 4th Dec 4, 2025 17:30-20:00 UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Tokyo, Osaka and Singapore)- Network Tunnel Groups between 17:30 UTC and 19:00 UTC on December 4th Dec 4, 2025 17:30-19:00 UTC

[Scheduled Maintenance] Remote Access VPN update, London / Zurich / UAE / Israel / Spain / Milan - From 2025-12-04 20:00 UTC to 2025-12-05 00:00 UTC. Dec 4, 2025 20:00 - Dec 5, 2025 00:00 UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 20:00 UTC – Dec 5, 2025 00:00 UTC Dec 4, 2025 20:00 - Dec 5, 2025 00:00 UTC

[Planned Maintenance] Cisco Secure Access - UK, Europe(Frankfurt, Zurich, Milan, Paris, Spain and Stockholm), Middle East, Israel, and Cape Town - Network Tunnel Groups between 21:30 UTC December 4th and 00:00 UTC December 5th Dec 4, 2025 21:30 - Dec 5, 2025 00:00 UTC

[Planned Maintenance] Cape Town vEDC af-south-1_1_0 Out of Rotation Dec 5, 2025 17:00 - Dec 6, 2025 05:00 UTC

[Planned Maintenance] Cisco Secure Access - Global - Network Tunnel Groups between 04:00 UTC and 07:00 UTC on December 6th Dec 6, 2025 04:00-07:00 UTC

New Secure Access Data Center December 8th! Dec 8, 2025 00:00 - Dec 9, 2025 00:00 UTC

[Planned Maintenance] Cape Town vEDC af-south-1_1_1 Out of Rotation Dec 8, 2025 17:00 - Dec 9, 2025 05:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sydney - From 2025-12-09 14:00 UTC to 2025-12-09 18:00 UTC. Dec 9, 2025 14:00-18:00 UTC

[Planned Maintenance] Jakarta vEDC ap-southeast-3_1_0 Out of Rotation Dec 9, 2025 15:00 - Dec 10, 2025 03:00 UTC

[Planned Maintenance] Hong Kong vEDC ap-east-1_1_0 Out of Rotation Dec 9, 2025 17:00 - Dec 10, 2025 05:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Montreal / Mexico / Canada Calgary - From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC. Dec 10, 2025 02:00-06:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico - From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC. Dec 10, 2025 02:00-06:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sydney / Hong Kong / Jakarta - From 2025-12-10 13:00 UTC to 2025-12-10 17:00 UTC. Dec 10, 2025 13:00-17:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Hyderabad / Mumbai - From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC. Dec 10, 2025 16:00-20:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Hyderabad - From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC. Dec 10, 2025 16:00-20:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Tokyo - From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC. Dec 10, 2025 16:00-19:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Osaka - From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC. Dec 10, 2025 16:00-19:00 UTC

[Planned Maintenance] Stockholm vEDC eu-north-1_1_0 Out of Rotation Dec 10, 2025 17:00 - Dec 11, 2025 05:00 UTC

[Planned Maintenance] Israel vEDC il-central-1_1_0 Out of Rotation Dec 10, 2025 17:00 - Dec 11, 2025 05:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, UAE / Tel Aviv / Frankfurt / Zurich / Stockholm / Milan / Spain / Cape Town - From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC. Dec 10, 2025 20:00 - Dec 11, 2025 00:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Frankfurt / Stockholm / Cape Town - From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC. Dec 10, 2025 20:00 - Dec 11, 2025 00:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico - From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC. Dec 11, 2025 02:00-06:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Montreal / Mexico / Canada Calgary - From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC. Dec 11, 2025 02:00-06:00 UTC

[Planned Maintenance] Jakarta vEDC ap-southeast-3_1_1 Out of Rotation Dec 11, 2025 15:00 - Dec 12, 2025 03:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Tokyo - From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC. Dec 11, 2025 16:00-19:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Hong Kong / Jakarta / Hyderabad / Mumbai - From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC. Dec 11, 2025 16:00-20:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Hyderabad - From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC. Dec 11, 2025 16:00-20:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Osaka - From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC. Dec 11, 2025 16:00-19:00 UTC

[Planned Maintenance] Hong Kong vEDC ap-east-1_1_1 Out of Rotation Dec 11, 2025 17:00 - Dec 12, 2025 05:00 UTC

[Scheduled Maintenance] Remote Access VPN update, Frankfurt / Stockholm / Cape Town - From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC. Dec 11, 2025 20:00 - Dec 12, 2025 00:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, UAE / Tel Aviv / Frankfurt / Zurich / Stockholm / Milan / Spain / Cape Town - From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC. Dec 11, 2025 20:00 - Dec 12, 2025 00:00 UTC

[Planned Maintenance] Stockholm vEDC eu-north-1_1_1 Out of Rotation Dec 12, 2025 17:00 - Dec 13, 2025 05:00 UTC

[Planned Maintenance] Sao Paulo vEDC sa-east-1_1_0 Out of Rotation Dec 12, 2025 22:00 - Dec 13, 2025 10:00 UTC

[Planned Maintenance] Canada Central vEDC ca-central-1_1_0 Out of Rotation Dec 12, 2025 23:00 - Dec 13, 2025 11:00 UTC

[Planned Maintenance] Israel vEDC il-central-1_1_1 Out of Rotation Dec 15, 2025 17:00 - Dec 16, 2025 05:00 UTC

[Planned Maintenance] Sydney vEDC ap-southeast-2_1_0 Out of Rotation Dec 16, 2025 09:00-21:00 UTC

[Planned Maintenance] Zurich vEDC eu-central-2_1_0 Out of Rotation Dec 16, 2025 17:00 - Dec 17, 2025 05:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Ohio / North Virginia / Oregon - From 2025-12-17 02:00 UTC to 2025-12-17 06:00 UTC. Dec 17, 2025 02:00-06:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-17 16:00 UTC to 2025-12-17 19:00 UTC. Dec 17, 2025 16:00-19:00 UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London - From 2025-12-17 20:00 UTC to 2025-12-18 00:00 UTC. Dec 17, 2025 20:00 - Dec 18, 2025 00:00 UTC

[Planned Maintenance] Sao Paulo vEDC sa-east-1_1_1 Out of Rotation Dec 17, 2025 22:00 - Dec 18, 2025 10:00 UTC

[Planned Maintenance] Canada Central vEDC ca-central-1_1_1 Out of Rotation Dec 17, 2025 23:00 - Dec 18, 2025 11:00 UTC

Past Incidents

New Secure Access Data Centers December 3rd! Dec `3`, `2025` `00:00` - Dec `4`, `2025` `00:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Hong Kong / Jakarta - From 2025-12-04 13:00 UTC to 2025-12-04 17:00 UTC. Dec `4`, `2025` `13:00`-`17:00` UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 16:00 UTC – Dec 4, 2025 19:00 UTC Dec `4`, `2025` `16:00`-`19:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Mumbai - From 2025-12-04 16:00 UTC to 2025-12-04 20:00 UTC. Dec `4`, `2025` `16:00`-`20:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Osaka / Singapore - From 2025-12-04 16:00 UTC to 2025-12-04 19:00 UTC. Dec `4`, `2025` `16:00`-`19:00` UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 16:00 UTC – Dec 4, 2025 20:00 UTC Dec `4`, `2025` `16:00`-`20:00` UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Hong Kong, India and Jakarta)- Network Tunnel Groups between 17:30 UTC and 20:00 UTC on December 4th Dec `4`, `2025` `17:30`-`20:00` UTC

[Planned Maintenance] Cisco Secure Access - Asia Pacific(Tokyo, Osaka and Singapore)- Network Tunnel Groups between 17:30 UTC and 19:00 UTC on December 4th Dec `4`, `2025` `17:30`-`19:00` UTC

[Scheduled Maintenance] Remote Access VPN update, London / Zurich / UAE / Israel / Spain / Milan - From 2025-12-04 20:00 UTC to 2025-12-05 00:00 UTC. Dec `4`, `2025` `20:00` - Dec `5`, `2025` `00:00` UTC

[Planned Maintenance] Zero Trust Access - New functionality rollout | Dec 4, 2025 20:00 UTC – Dec 5, 2025 00:00 UTC Dec `4`, `2025` `20:00` - Dec `5`, `2025` `00:00` UTC

[Planned Maintenance] Cisco Secure Access - UK, Europe(Frankfurt, Zurich, Milan, Paris, Spain and Stockholm), Middle East, Israel, and Cape Town - Network Tunnel Groups between 21:30 UTC December 4th and 00:00 UTC December 5th Dec `4`, `2025` `21:30` - Dec `5`, `2025` `00:00` UTC

[Planned Maintenance] Cape Town vEDC af-south-1_1_0 Out of Rotation Dec `5`, `2025` `17:00` - Dec `6`, `2025` `05:00` UTC

[Planned Maintenance] Cisco Secure Access - Global - Network Tunnel Groups between 04:00 UTC and 07:00 UTC on December 6th Dec `6`, `2025` `04:00`-`07:00` UTC

New Secure Access Data Center December 8th! Dec `8`, `2025` `00:00` - Dec `9`, `2025` `00:00` UTC

[Planned Maintenance] Cape Town vEDC af-south-1_1_1 Out of Rotation Dec `8`, `2025` `17:00` - Dec `9`, `2025` `05:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sydney - From 2025-12-09 14:00 UTC to 2025-12-09 18:00 UTC. Dec `9`, `2025` `14:00`-`18:00` UTC

[Planned Maintenance] Jakarta vEDC ap-southeast-3_1_0 Out of Rotation Dec `9`, `2025` `15:00` - Dec `10`, `2025` `03:00` UTC

[Planned Maintenance] Hong Kong vEDC ap-east-1_1_0 Out of Rotation Dec `9`, `2025` `17:00` - Dec `10`, `2025` `05:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Montreal / Mexico / Canada Calgary - From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC. Dec `10`, `2025` `02:00`-`06:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico - From 2025-12-10 02:00 UTC to 2025-12-10 06:00 UTC. Dec `10`, `2025` `02:00`-`06:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sydney / Hong Kong / Jakarta - From 2025-12-10 13:00 UTC to 2025-12-10 17:00 UTC. Dec `10`, `2025` `13:00`-`17:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Hyderabad / Mumbai - From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC. Dec `10`, `2025` `16:00`-`20:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Hyderabad - From 2025-12-10 16:00 UTC to 2025-12-10 20:00 UTC. Dec `10`, `2025` `16:00`-`20:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Tokyo - From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC. Dec `10`, `2025` `16:00`-`19:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Osaka - From 2025-12-10 16:00 UTC to 2025-12-10 19:00 UTC. Dec `10`, `2025` `16:00`-`19:00` UTC

[Planned Maintenance] Stockholm vEDC eu-north-1_1_0 Out of Rotation Dec `10`, `2025` `17:00` - Dec `11`, `2025` `05:00` UTC

[Planned Maintenance] Israel vEDC il-central-1_1_0 Out of Rotation Dec `10`, `2025` `17:00` - Dec `11`, `2025` `05:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, UAE / Tel Aviv / Frankfurt / Zurich / Stockholm / Milan / Spain / Cape Town - From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC. Dec `10`, `2025` `20:00` - Dec `11`, `2025` `00:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Frankfurt / Stockholm / Cape Town - From 2025-12-10 20:00 UTC to 2025-12-11 00:00 UTC. Dec `10`, `2025` `20:00` - Dec `11`, `2025` `00:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Sao Paulo / Canada / Calgary / Mexico - From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC. Dec `11`, `2025` `02:00`-`06:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Virginia / Canada Montreal / Mexico / Canada Calgary - From 2025-12-11 02:00 UTC to 2025-12-11 06:00 UTC. Dec `11`, `2025` `02:00`-`06:00` UTC

[Planned Maintenance] Jakarta vEDC ap-southeast-3_1_1 Out of Rotation Dec `11`, `2025` `15:00` - Dec `12`, `2025` `03:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Tokyo - From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC. Dec `11`, `2025` `16:00`-`19:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Hong Kong / Jakarta / Hyderabad / Mumbai - From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC. Dec `11`, `2025` `16:00`-`20:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Hyderabad - From 2025-12-11 16:00 UTC to 2025-12-11 20:00 UTC. Dec `11`, `2025` `16:00`-`20:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Osaka - From 2025-12-11 16:00 UTC to 2025-12-11 19:00 UTC. Dec `11`, `2025` `16:00`-`19:00` UTC

[Planned Maintenance] Hong Kong vEDC ap-east-1_1_1 Out of Rotation Dec `11`, `2025` `17:00` - Dec `12`, `2025` `05:00` UTC

[Scheduled Maintenance] Remote Access VPN update, Frankfurt / Stockholm / Cape Town - From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC. Dec `11`, `2025` `20:00` - Dec `12`, `2025` `00:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, UAE / Tel Aviv / Frankfurt / Zurich / Stockholm / Milan / Spain / Cape Town - From 2025-12-11 20:00 UTC to 2025-12-12 00:00 UTC. Dec `11`, `2025` `20:00` - Dec `12`, `2025` `00:00` UTC

[Planned Maintenance] Stockholm vEDC eu-north-1_1_1 Out of Rotation Dec `12`, `2025` `17:00` - Dec `13`, `2025` `05:00` UTC

[Planned Maintenance] Sao Paulo vEDC sa-east-1_1_0 Out of Rotation Dec `12`, `2025` `22:00` - Dec `13`, `2025` `10:00` UTC

[Planned Maintenance] Canada Central vEDC ca-central-1_1_0 Out of Rotation Dec `12`, `2025` `23:00` - Dec `13`, `2025` `11:00` UTC

[Planned Maintenance] Israel vEDC il-central-1_1_1 Out of Rotation Dec `15`, `2025` `17:00` - Dec `16`, `2025` `05:00` UTC

[Planned Maintenance] Sydney vEDC ap-southeast-2_1_0 Out of Rotation Dec `16`, `2025` `09:00`-`21:00` UTC

[Planned Maintenance] Zurich vEDC eu-central-2_1_0 Out of Rotation Dec `16`, `2025` `17:00` - Dec `17`, `2025` `05:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Ohio / North Virginia / Oregon - From 2025-12-17 02:00 UTC to 2025-12-17 06:00 UTC. Dec `17`, `2025` `02:00`-`06:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, Tokyo / Singapore - From 2025-12-17 16:00 UTC to 2025-12-17 19:00 UTC. Dec `17`, `2025` `16:00`-`19:00` UTC

[Scheduled Maintenance] Firewall as a Service upgrade, London - From 2025-12-17 20:00 UTC to 2025-12-18 00:00 UTC. Dec `17`, `2025` `20:00` - Dec `18`, `2025` `00:00` UTC

[Planned Maintenance] Sao Paulo vEDC sa-east-1_1_1 Out of Rotation Dec `17`, `2025` `22:00` - Dec `18`, `2025` `10:00` UTC

[Planned Maintenance] Canada Central vEDC ca-central-1_1_1 Out of Rotation Dec `17`, `2025` `23:00` - Dec `18`, `2025` `11:00` UTC