Cisco Secure Access Service Status Status

Cisco Secure Access Launches New Data Centers in Seoul, South Korea

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 2026 - 09:00 UTC

Scheduled - We are excited to announce that new Cisco Secure Access data centers in the Seoul, South Korea region will go live and begin serving customer traffic.

Go-Live Schedule:
July 29th, 09:00 UTC to 20:00 UTC

The new sites are:
• Asia Pacific (Seoul) - ap-northeast-2_1_0
• Asia Pacific (Seoul) - ap-northeast-2_1_1

Components:
• API
• Cisco Secure Client
• Data Loss Prevention
• Experience Insights
• Network Tunnel Groups
• Policy Enforcement
• Remote Access VPN
• Remote Browser Isolation
• Reporting and Logging
• Reserved IP
• Resource Connector
• Web Security
• Zero Trust Access

This addition enables Cisco Secure Access to be deployed closer to users, helping reduce latency, improve performance, and enhance security. By expanding our global footprint, we continue to support business operations more effectively across regions.

Thank you for your continued support as we expand and enhance Cisco Secure Access services.
Jul 29, 2026 09:00-20:00 UTC

Cisco Secure Access - [Planned Maintenance] Web Security, Brazil, Europe (Germany), Switzerland (Zurich), Asia Pacific (Singapore, Jakarta) - From 2026-07-28 00:00 UTC to 2026-07-31 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 2026 - 00:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
This maintenance activity involves upgrading the Secure Web Gateway to a newer platform as part of ongoing infrastructure improvements.

Date and Time:
July 28th, 00:00 UTC to July 31st, 23:30 UTC

Impact:
No customer impact is expected. This maintenance is being performed to support ongoing platform updates.

Data Centers
Brazil (Sao Paulo) : sa-east-1_1_1
Europe (Germany) : eu-central-1_1_1
Switzerland (Zurich) : eu-central-2_1_1
Asia Pacific (Singapore) : ap-southeast-1_1_1
Asia Pacific (Jakarta) : ap-southeast-3_1_1

Components
Web Security

We’re Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Jul 28, 2026 00:00 - Jul 31, 2026 23:30 UTC

[Cisco Secure Access] - Connectivity Issue – Dubai

Update - We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.

Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.

Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.

If you require any assistance, please contact us. We will provide guidance on the necessary actions.
Apr 27, 2026 - 17:47 UTC

Identified - We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.

We are closely monitoring the situation and will provide further updates as more information becomes available.
Mar 03, 2026 - 19:55 UTC

Update - We are continuing to investigate this issue.
Mar 02, 2026 - 18:07 UTC

Update - We are continuing to investigate this issue.
Mar 02, 2026 - 12:17 UTC

Update - For Organizations Located Only in ME-Central:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.

SWG Services in ME-Central:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.

Please follow these steps to change Network Tunnel Group region:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.

ACGW Services in ME-Central:
Please follow these steps:

• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.

For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita

This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.

If you require any assistance, please contact us. We will provide guidance on the necessary actions.

We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.
Mar 02, 2026 - 09:03 UTC

Update - We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.

We apologize for any inconvenience caused and thank you for your patience.
Mar 02, 2026 - 08:34 UTC

Update - We are continuing to investigate this issue.
Mar 02, 2026 - 07:49 UTC

Update - We are continuing to investigate this issue.
Mar 02, 2026 - 06:18 UTC

Investigating - We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.

If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 02, 2026 - 05:55 UTC

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud Technology Limited (DCC), who is the authorized operator and seller of Cisco Secure Access China operated by DCC service. For more information about this data center click here.

Asia Pacific (Hong Kong) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

Asia Pacific (Jakarta) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Under Maintenance

Zero Trust Access Operational

Asia Pacific (Osaka) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Singapore) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Under Maintenance

Zero Trust Access Operational

Intelligent Proxy Operational

Asia Pacific (Tokyo) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Africa (South Africa) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Australia (Sydney) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

Brazil Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Under Maintenance

Zero Trust Access Operational

Canada (Central) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

China (Beijing)* Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Reporting and Logging Operational

Web Security Operational

Dashboard Operational

Identity Operational

Europe (Germany) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Under Maintenance

Zero Trust Access Operational

Intelligent Proxy Operational

Europe (Milan) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Spain) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Stockholm) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (France) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (South) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Israel (Tel Aviv) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

LATAM (Mexico) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Middle East (UAE) Degraded Performance

API Degraded Performance

Cisco Secure Client Degraded Performance

Data Loss Prevention Degraded Performance

DNS Degraded Performance

Experience Insights Degraded Performance

Network Tunnel Groups Degraded Performance

Policy Enforcement Degraded Performance

Remote Access VPN Degraded Performance

Remote Browser Isolation Degraded Performance

Reporting and Logging Degraded Performance

Reserved IP Degraded Performance

Resource Connector Degraded Performance

Web Security Degraded Performance

Zero Trust Access Degraded Performance

Saudi Arabia Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention (LA) Operational

DNS Operational

Experience Insights (LA) Operational

Network Tunnel Groups (LA) Operational

Policy Enforcement Operational

Remote Access VPN (LA) Operational

Remote Browser Isolation (LA) Operational

Reporting and Logging Operational

Reserved IP (LA) Operational

Resource Connector (LA) Operational

Web Security (LA) Operational

Zero Trust Access (LA) Operational

Switzerland (Zurich) Under Maintenance

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Under Maintenance

Zero Trust Access Operational

United Kingdom Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

US (California) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

US (Central) Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

US (Midwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Pacific Northwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

US (Virginia) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Intelligent Proxy Operational

Global Operational

Cloud Malware Protection Operational

Dashboard Operational

Documentation Operational

Identity Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Support Ticketing System Operational

Virtual Appliance Operational

Warn/Block Pages Operational

Zero Trust Access Operational

API Operational

UI Operational

DNS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Australia (Sydney) - From 2026-07-29 13:00 UTC to 2026-07-29 21:00 UTC Jul `29`, `2026` `13:00`-`21:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service in the Sydney region, including operational improvements.

Date and Time
July 29th, 13:00 UTC to July 29th, 21:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected Sydney data center, ap-southeast-2_1_0, will be disconnected. The other data center in the Sydney region, ap-southeast-2_1_1, will remain available to handle connections. Customers will need to manually reconnect their sessions once the maintenance activity is completed. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Data Centers
Australia (Sydney): ap-southeast-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Posted on Jul 20, 2026 - 19:10 UTC

Cisco Secure Access - [Planned Maintenance] Policy Enforcement, Asia Pacific (Tokyo, Osaka) - From 2026-07-29 16:00 UTC to 2026-07-29 20:00 UTC Jul `29`, `2026` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco will perform an upgrade of the Firewall as a Service component in the affected Tokyo and Osaka data centers.

Date and Time: July 29th, 16:00 UTC to July 29th, 20:00 UTC

Impact:
Cisco will upgrade one vEDC at a time to minimize service disruption. Within each vEDC, firewall nodes will be upgraded on a rolling basis. Most traffic is expected to continue without noticeable impact. However, existing sessions can experience a brief interruption or traffic degradation during a node upgrade. New sessions are not expected to be affected, and most traffic should recover automatically. Long-running sessions, such as RDP connections, can be disconnected and require users to reconnect manually. No action is required for other traffic.

Affected Data Centers
Asia Pacific (Tokyo) - ap-northeast-1_1_0
Asia Pacific (Osaka) - ap-northeast-3_1_0

Paired Data Centers (Not expected to be affected)
Asia Pacific (Tokyo) - ap-northeast-1_1_1
Asia Pacific (Osaka) - ap-northeast-3_1_1

Components
Policy Enforcement

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Jul 22, 2026 - 02:52 UTC

Cisco Secure Access Launches New DCv2 Sites in London and Manchester Jul `30`, `2026` `14:00`-`21:00` UTC

We are excited to announce that two new Cisco Secure Access DCv2 sites in the United Kingdom region will go live and begin serving customer traffic.

Go-Live Schedule:
July 30th, 14:00 UTC to 21:00 UTC

The new sites are:
• London - csc_eu-west-2_1_0
• Manchester - csc_eu-west-2_1_1

Components:
• Cisco Secure Client
• Data Loss Prevention
• Experience Insights
• Network Tunnel Groups
• Policy Enforcement
• Remote Access VPN
• Remote Browser Isolation
• Reserved IP
• Resource Connector
• Web Security
• Zero Trust Access

This addition will further strengthen our network capacity and provide enhanced performance and reliability for users in this region.
Thank you for your continued support as we expand and improve our Cisco Secure Access services.
Posted on Jul 23, 2026 - 16:56 UTC

Cisco Secure Access - [Planned Maintenance] Policy Enforcement, Asia Pacific (Tokyo, Osaka) - From 2026-07-30 16:00 UTC to 2026-07-30 20:00 UTC Jul `30`, `2026` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details:
Cisco will perform an upgrade of the Firewall as a Service component in the affected Tokyo and Osaka data centers.

Date and Time: July 30th, 16:00 UTC to July 30th, 20:00 UTC

Impact:
Cisco will upgrade one vEDC at a time to minimize service disruption. Within each vEDC, firewall nodes will be upgraded on a rolling basis. Most traffic is expected to continue without noticeable impact. However, existing sessions can experience a brief interruption or traffic degradation during a node upgrade. New sessions are not expected to be affected, and most traffic should recover automatically. Long-running sessions, such as RDP connections, can be disconnected and require users to reconnect manually. No action is required for other traffic.

Affected Data Centers
Asia Pacific (Tokyo) - ap-northeast-1_1_1
Asia Pacific (Osaka) - ap-northeast-3_1_1

Paired Data Centers (Not expected to be affected)
Asia Pacific (Tokyo) - ap-northeast-1_1_0
Asia Pacific (Osaka) - ap-northeast-3_1_0

Components
Policy Enforcement

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Posted on Jul 22, 2026 - 02:59 UTC

Cisco Secure Access - [Planned Maintenance] Dashboard, Policy Enforcement, Global - From 2026-08-08 16:00 UTC to 2026-08-08 20:00 UTC Aug `8`, `2026` `16:00`-`20:00` UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will be performing maintenance on the Tenant Controls service to update backend infrastructure and related service configuration.

Date and Time
August 8th, 16:00 UTC to August 8th, 20:00 UTC

Impact
During the maintenance window, users making changes to Tenant Controls may experience an issue where records created or updated may not be captured or reflected after the deployment is complete. Existing and new sessions using Tenant Controls during the maintenance window may experience temporary issues related to changes made during the window.

No direct traffic impact is expected. If any Tenant Controls changes are not reflected as expected, users can retry the action after the maintenance window. Recovery is expected to be automatic, and no customer action is required.

Policy Enforcement: No service interruption or traffic impact is expected. No customer action required.

Data Centers
Global

Components
Dashboard, Policy Enforcement

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Posted on Jul 28, 2026 - 08:30 UTC

Past Incidents

Jul `29`, `2026`

Unresolved incident: Cisco Secure Access Launches New Data Centers in Seoul, South Korea.

Jul `28`, `2026`

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, China (Beijing) - From 2026-07-28 11:30 UTC to 2026-07-28 17:30 UTC

Completed - The scheduled maintenance has been completed.
Jul 28, 17:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 11:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing planned maintenance.

Maintenance Details:
SSE Network Tunnel Groups will undergo maintenance in the China region. Only one VEDC in a region will be updated at a time. Customers should ensure their IPSec tunnels are configured for failover to avoid interruption.

Date and Time: July 28th, 11:30 UTC to July 28th, 17:30 UTC

Impact
Network Tunnel Groups in the China region will be affected during this maintenance window. Only one VEDC per region is updated at a time to minimize disruption.

Network Tunnel Groups: Existing sessions can briefly reconnect through the paired data center. New sessions are not expected to be impacted. Recovery is automatic. No customer action required. Impact expected to last only a few seconds.

Data Centers:
China (Beijing): cn-north-1_1_0
China (Beijing): cn-north-1_1_1

Components:
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 21, 13:30 UTC

Jul `27`, `2026`

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Australia (Sydney) - From 2026-07-27 14:00 UTC to 2026-07-27 22:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 27, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 14:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service in the Sydney region, including operational improvements.

Date and Time
July 27th, 14:00 UTC to July 27th, 22:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected Sydney data center, ap-southeast-2_1_1, will be disconnected. The other data center in the Sydney region, ap-southeast-2_1_0, will remain available to handle connections. Customers will need to manually reconnect their sessions once the maintenance activity is completed. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Data Centers
Australia (Sydney): ap-southeast-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 20, 19:06 UTC

Jul `26`, `2026`

Cisco Secure Access - [Planned Maintenance] Infrastructure Maintenance, Asia Pacific (Tokyo) - From 2026-07-24 22:00:00 UTC to 2026-07-26 22:00:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 26, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
During this maintenance, the site services will go entirely out of rotation and returned to service after maintenance validation is complete.

Date and Time: 2026-07-24 22:00:00 UTC to 2026-07-26 22:00:00 UTC

Impact:
During this maintenance, the entire site will be taken out of rotation to facilitate the infrastructure maintenance.
The site will remain out of rotation throughout the maintenance window and will be returned to service after all maintenance activities have been completed and validation has been successfully performed.

Affected Data Centers
Asia Pacific (Tokyo) - csc_ap-northeast-1_1_1

Components
Cisco Secure Client, DNS, Network Tunnel Groups, Remote Access VPN, Reserved IP, Resource Connector, Web Security, Zero Trust Access

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Jul 10, 05:36 UTC

Jul `25`, `2026`

Cisco Secure Access - Microsoft 365 access issues with Copilot category blocking - Global

Resolved - This issue has been resolved.

Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories should no longer experience related access issues with Microsoft 365 services.

Customers who applied the previously provided workaround can review and restore their policy settings as appropriate for their organization’s security requirements.

Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.
Jul 25, 21:10 UTC

Identified - We have identified an issue that may affect Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories.

Affected customers may experience access issues with some Microsoft 365 services, including Outlook and Office applications, when related Microsoft hostnames are matched to these blocked application categories.

Our engineering teams are currently mitigating the issue. As a workaround, customers experiencing this issue can temporarily remove or allow the "M365 Copilot" and "Microsoft Copilot" application category blocks in their policy, after reviewing the change against their organization’s security requirements.

Updates and additional details will be provided as new information becomes available.

We appreciate your patience and understanding during this time.
Jul 25, 17:07 UTC

Cisco Secure Access - [Planned Maintenance] Dashboard, Policy Enforcement, Global - From 2026-07-25 16:00 UTC to 2026-07-25 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 25, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will be performing maintenance on the Tenant Controls service to update backend infrastructure and related service configuration.

Date and Time
July 25th, 16:00 UTC to July 25th, 20:00 UTC

Impact
During the maintenance window, users making changes to Tenant Controls may experience an issue where records created or updated may not be captured or reflected after the deployment is complete. Existing and new sessions using Tenant Controls during the maintenance window may experience temporary issues related to changes made during the window.

No direct traffic impact is expected. If any Tenant Controls changes are not reflected as expected, users can retry the action after the maintenance window. Recovery is expected to be automatic, and no customer action is required.

Policy Enforcement: No service interruption or traffic impact is expected. No customer action required.

Data Centers
Global

Components
Dashboard, Policy Enforcement

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 15, 16:43 UTC

Cisco Secure Access - [Planned Maintenance] Dashboard, Global - From 2026-07-25 16:00 UTC to 2026-07-25 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 25, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will deploy an update to the Resource Discovery Microapp on the Cisco Secure Access Dashboard to support the Private Resource Mapping feature. As part of this deployment, existing Labels and Notes data will be migrated to an updated data store.

Date and Time
July 25th, 16:00 UTC to July 25th, 20:00 UTC

Impact
During the four-hour maintenance window, Labels and Notes within the Resource Discovery Microapp on the Cisco Secure Access Dashboard will be unavailable. This impact is expected to be continuous throughout the maintenance window. All other Dashboard functionality will remain available. Labels and Notes will become available automatically after the maintenance and data migration are completed, and no customer action is required.

Dashboard: Labels and Notes within the Resource Discovery Microapp will be unavailable during the maintenance window. All other Dashboard functionality will remain available. Recovery is automatic, and no customer action is required.

Data Centers
Global

Components
Dashboard

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 21, 00:41 UTC

Jul `24`, `2026`

[Cisco Secure Access] – Network Infrastructure Issue - Global

Resolved - This incident has been resolved.
Jul 24, 13:06 UTC

Update - The network infrastructure issue affecting Cisco Secure Access services globally has been resolved as of 13:03 UTC.

All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Jul 24, 13:05 UTC

Update - We continue to investigate the global network infrastructure issue. Our infrastructure provider is working on stabilizing their systems, and we are monitoring the situation closely. We are seeing intermittent recovery attempts, and service may be unstable during this time.

Our teams remain engaged with our infrastructure provider and are working toward full service restoration. We will provide another update if there is significant progress.

Thank you for your continued patience.
Jul 24, 12:19 UTC

Investigating - We are currently investigating a critical issue affecting network infrastructure services globally. Customers may experience connectivity or access issues during this period.

Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We are coordinating across all relevant teams to ensure a swift resolution. Updates and additional details will be provided as new information becomes available.

Thank you for your patience and understanding.

We're Here to Help
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Jul 24, 11:34 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Switzerland (Zurich), Europe (Stockholm, Milan, Spain, Germany), Africa (South Africa) - From 2026-07-23 20:00 UTC to 2026-07-24 04:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 24, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
July 23rd, 20:00 UTC to July 24th, 04:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance will be disconnected during the maintenance window. Users will need to manually reconnect once the maintenance activity is completed. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Switzerland (Zurich): eu-central-2_1_1
Europe (Stockholm): eu-north-1_1_1
Europe (Milan): eu-south-1_1_1
Europe (Spain): eu-south-2_1_1
Africa (South Africa): af-south-1_1_1
Europe (Germany): eu-central-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 16, 20:14 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Hong Kong, Jakarta), India (South) - From 2026-07-23 16:00 UTC to 2026-07-24 00:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 24, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
July 23rd, 16:00 UTC to July 24th, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance will be disconnected during the maintenance window. Users will need to manually reconnect once the maintenance activity is completed. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Hong Kong): ap-east-1_1_1
Asia Pacific (Jakarta): ap-southeast-3_1_1
India (South): ap-south-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 16, 20:13 UTC

Jul `23`, `2026`

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo, Osaka, Singapore) - From 2026-07-23 16:00 UTC to 2026-07-23 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 23, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
July 23rd, 16:00 UTC to July 23rd, 20:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance will be disconnected during the maintenance window. Users will need to manually reconnect once the maintenance activity is completed. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 16, 20:14 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Switzerland (Zurich), Europe (Stockholm, Milan, Spain, Germany), Africa (South Africa) - From 2026-07-22 20:00 UTC to 2026-07-23 04:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 23, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
July 22nd, 20:00 UTC to July 23rd, 04:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance will be disconnected during the maintenance window. Users will need to manually reconnect once the maintenance activity is completed. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Switzerland (Zurich): eu-central-2_1_0
Europe (Stockholm): eu-north-1_1_0
Europe (Milan): eu-south-1_1_0
Europe (Spain): eu-south-2_1_0
Africa (South Africa): af-south-1_1_0
Europe (Germany): eu-central-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 16, 20:11 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, India (South) - From 2026-07-22 16:00 UTC to 2026-07-23 00:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 23, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
July 22nd, 16:00 UTC to July 23rd, 00:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance will be disconnected during the maintenance window. Users will need to manually reconnect once the maintenance activity is completed. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
India (South): ap-south-2_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 16, 20:08 UTC

Jul `22`, `2026`

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Hong Kong, Jakarta) - From 2026-07-22 13:00 UTC to 2026-07-22 21:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 22, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
July 22nd, 13:00 UTC to July 22nd, 21:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance will be disconnected during the maintenance window. Users will need to manually reconnect once the maintenance activity is completed. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Hong Kong): ap-east-1_1_0
Asia Pacific (Jakarta): ap-southeast-3_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 16, 20:07 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo, Osaka, Singapore) - From 2026-07-22 16:00 UTC to 2026-07-22 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 22, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will perform Control Plane and Data Plane deployment activity for Cisco Secure Access Remote Access VPN in the region to provide the latest fixes for an improved experience.

Date and Time
July 22nd, 16:00 UTC to July 22nd, 20:00 UTC

Impact
Active VPN sessions in the region undergoing maintenance will be disconnected during the maintenance window. Users will need to manually reconnect once the maintenance activity is completed. This maintenance is scheduled during off-business hours to minimize disruption.

Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 16, 20:10 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific (Tokyo, Osaka and Singapore) - From 2026-07-22 16:00 UTC to 2026-07-22 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 22, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 22nd, 16:00 UTC to July 22nd, 20:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
Asia Pacific (Tokyo): csc-ap-northeast-1-1-0
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Paired Data Centers (No impact)
Asia Pacific (Tokyo): csc-ap-northeast-1-1-1
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 15, 20:16 UTC

Jul `21`, `2026`

Cisco Secure Access - [Emergency Maintenance] China (Beijing) - From 2026-07-20 15:00 UTC to 2026-07-21 19:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 21, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 15:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
The platform team will be performing upgrades in the BEIJING-2-sse-cnn-1-1-1 vEDC. During this time, traffic will be redirected to BEIJING-1-sse-cnn-1-1-0, in the same resiliency region.

Date and Time
July 20th, 15:00 UTC to July 21st, 19:00 UTC

Impact
During this maintenance window, Cisco Secure Access policy operations (create/update/delete) will be unavailable in the China environment. Existing policies will remain intact. This maintenance is limited to the China environment (cn-north) and will not affect commercial or any other environments.

Cisco Secure Client: Sessions on the affected VEDC can be terminated. New sessions are not expected to be impacted. Services will attempt to automatically reconnect to another VEDC. Manual reconnection required if auto-reconnect is not enabled.

Data Loss Prevention: DLP Reporting pages will be unavailable and DLP Events will be delayed in reporting. All other services remain operational. No customer action required.

Network Tunnel Groups: Customers should ensure that their IPsec tunnels are configured for automatic failover across VEDCs. During this activity, tunnels associated with the VEDC being updated may fail over to alternate VEDCs. When failover is properly configured, customer traffic is expected to continue without interruption. Only one VEDC per region will be updated at a time.

Policy Enforcement: No service interruption or traffic impact is expected. No customer action required.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Web Security: No service interruption or traffic impact is expected. No customer action required.

Data Centers
China (Beijing) - cn-north-1_1_1

Components
API, Cisco Secure Client, Dashboard, Data Loss Prevention, Identity, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Reporting and Logging, Web Security

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 17, 18:43 UTC

Jul `20`, `2026`

Jul `19`, `2026`

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Osaka,Tokyo) - From 2026-07-19 16:00 UTC to 2026-07-19 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 19, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
Scheduled maintenance of standard EKS infrastructure upgrade for the Remote Access VPN components.

Date and Time: July 19th, 16:00 UTC to July 19th, 20:00 UTC

Impact:
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
Asia Pacific (Osaka) - ap-northeast-3_1_1
Asia Pacific (Tokyo) - ap-northeast-1_1_1

Paired Data Centers (No impact)
Asia Pacific (Osaka) - ap-northeast-3_1_0
Asia Pacific (Tokyo) - ap-northeast-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Jul 6, 16:44 UTC

Cisco Secure Access - [Planned Maintenance] US (Virginia) - From 2026-07-18 02:00 UTC to 2026-07-19 06:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 19, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 02:00 UTC

Component	Existing / New Sessions	Recovery / Customer Action
Cisco Secure Client	Sessions on the affected VEDC can be terminated. New sessions are not expected to be impacted.	Services will attempt to automatically reconnect to another VEDC. Manual reconnection required if auto-reconnect is not enabled.
Data Loss Prevention	DLP Reporting pages will be unavailable and DLP Events will be delayed in reporting.	All other services remain operational. No customer action required.
Network Tunnel Groups	Existing sessions can briefly reconnect through the paired data center. New sessions are not expected to be impacted.	Recovery is automatic. No customer action required. Impact is expected to last only a few seconds during the start and end of maintenance.
Policy Enforcement	No service interruption or traffic impact is expected.	No customer action required.
Remote Access VPN	Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted.	Users will need to reconnect. Sessions are expected to establish through the paired data center.
Remote Browser Isolation	RBI will be unavailable for some or all of the maintenance window.	Customer traffic will be rerouted to Secure Web Gateway; policies other than RBI policies will be applied.
Reserved IP	Traffic will egress using alternate public IP addresses instead of Reserved IPs.	Customers relying on Reserved IP allowlisting will experience connectivity issues until maintenance ends.
Resource Connector	Resource Connector sessions can briefly disconnect or move to a nearby healthy data center. New sessions are not expected to be impacted.	Recovery is automatic. No customer action required. Expected recovery is less than one minute.
Zero Trust Access	ZTNA enrollments and OCSP checks will intermittently fail during the maintenance window.	Re-enrolling Secure Access ZTNA clients will restore normal workflow. No impact to other ZTNA workflows.

Data Centers
US (Virginia): us-east-1_1_0

Components
API, Cisco Secure Client, Data Loss Prevention, Experience Insights, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Remote Browser Isolation, Reporting and Logging, Reserved IP, Resource Connector, Web Security, Zero Trust Access

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 2, 10:27 UTC

Jul `18`, `2026`

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Osaka,Tokyo) - From 2026-07-18 16:00 UTC to 2026-07-18 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 18, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details :
Scheduled maintenance of standard EKS infrastructure upgrade for the Remote Access VPN components.

Date and Time: July 18th, 16:00 UTC to July 18th, 20:00 UTC

Impact:
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
Asia Pacific (Osaka) - ap-northeast-3_1_0
Asia Pacific (Tokyo) - ap-northeast-1_1_0

Paired Data Centers (No impact)
Asia Pacific (Osaka) - ap-northeast-3_1_1
Asia Pacific (Tokyo) - ap-northeast-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Thank you for your understanding and support.
Jul 6, 16:39 UTC

Jul `17`, `2026`

Cisco Secure Access - [Emergency Maintenance] China (Beijing) - From 2026-07-16 15:00 UTC to 2026-07-17 19:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 17, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
The platform team will be performing upgrades in the BEIJING-1-sse-cnn-1-1-0 vEDC. During this time, traffic will be redirected to BEIJING-2-sse-cnn-1-1-1, in the same resiliency region.

Date and Time
July 16th, 15:00 UTC to July 17th, 19:00 UTC

Impact
During this maintenance window, Cisco Secure Access and Umbrella policy operations (create/update/delete) will be unavailable in the China production environment. Existing policies will remain intact. This maintenance is limited to the China environment (cn-north) and will not affect commercial or any other environments.

Cisco Secure Client: Sessions on the affected VEDC can be terminated. New sessions are not expected to be impacted. Services will attempt to automatically reconnect to another VEDC. Manual reconnection required if auto-reconnect is not enabled.

Data Loss Prevention: DLP Reporting pages will be unavailable and DLP Events will be delayed in reporting. All other services remain operational. No customer action required.

Network Tunnel Groups: Existing sessions can briefly reconnect through the paired data center. New sessions are not expected to be impacted. Recovery is automatic. No customer action required. Impact is expected to last only a few seconds during the start and end of maintenance.

Policy Enforcement: No service interruption or traffic impact is expected. No customer action required.

Remote Access VPN: Active VPN sessions connected through the affected data center can be disconnected. New sessions are not expected to be impacted. Users will need to reconnect. Sessions are expected to establish through the paired data center.

Web Security: No service interruption or traffic impact is expected. No customer action required.

Data Centers
China (Beijing) - cn-north-1_1_0

Components
API, Cisco Secure Client, Dashboard, Data Loss Prevention, Identity, Network Tunnel Groups, Policy Enforcement, Remote Access VPN, Reporting and Logging, Web Security

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 15, 20:31 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Europe, United Kingdom, Switzerland, Africa, Saudi Arabia, Israel - From 2026-07-16 20:00 UTC to 2026-07-17 04:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 17, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 16th, 20:00 UTC to July 17th, 04:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
United Kingdom: eu-west-2_1_1
Europe (France): eu-west-3_1_1
Europe (Germany): eu-central-1_1_1
Switzerland (Zurich): eu-central-2_1_1
Europe (Stockholm): eu-north-1_1_1
Israel (Tel Aviv): il-central-1_1_1
Africa (South Africa): af-south-1_1_1
Europe (Spain): eu-south-2_1_1
Europe (Milan): eu-south-1_1_1
Middle East (Saudi Arabia: csc_me-central-2_1_2

Paired Data Centers (No impact)
United Kingdom: eu-west-2_1_0
Europe (France): eu-west-3_1_0
Europe (Germany): eu-central-1_1_0
Switzerland (Zurich): eu-central-2_1_0
Europe (Stockholm): eu-north-1_1_0
Israel (Tel Aviv): il-central-1_1_0
Africa (South Africa): af-south-1_1_0
Europe (Spain): eu-south-2_1_0
Europe (Milan): eu-south-1_1_0
Middle East (Saudi Arabia: csc_me-central-2_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 07:33 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, United Kingdom, Europe (Germany, France), Israel, Saudi Arabia - From 2026-07-16 20:00 UTC to 2026-07-17 04:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 17, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.

Date and Time
July 16th, 20:00 UTC to July 17th, 04:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
United Kingdom: eu-west-2_1_1
Europe (Germany): eu-central-1_1_1
Europe (France): eu-west-3_1_1
Israel: il-central-1_1_1
Saudi Arabia: csc-me-central-2_1_2

Paired Data Centers (No impact)
United Kingdom: eu-west-2_1_0
Europe (Germany): eu-central-1_1_0
Europe (France): eu-west-3_1_0
Israel: il-central-1_1_0
Saudi Arabia: csc-me-central-2_1_0

Components
Remote Access VPN

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If you have questions, please visit our Support page or contact your Cisco representative.
Jul 1, 22:22 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, India, Asia Pacific(Jakarta and Hong Kong) - From 2026-07-16 16:00 UTC to 2026-07-17 00:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 17, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 16th, 16:00 UTC to July 17th, 00:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
Asia Pacific (Jakarta): ap-southeast-3_1_1
India (West): ap-south-1_1_1
India (South): ap-south-2_1_1
India (West): csc_ap-south-1_1_1
Asia Pacific (Hong Kong): ap-east-1_1_1

Paired Data Centers (No impact)
Asia Pacific (Jakarta): ap-southeast-3_1_0
India (West): ap-south-1_1_0
India (South): ap-south-2_1_0
India (West): csc_ap-south-1_1_0
Asia Pacific (Hong Kong): ap-east-1_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 06:50 UTC

Jul `16`, `2026`

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific(Tokyo, Osaka and Singapore) - From 2026-07-16 16:00 UTC to 2026-07-16 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 16, 20:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 16:02 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 16th, 16:00 UTC to July 16th, 20:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1

Paired Data Centers (No impact)
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 06:58 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo, Osaka, Singapore) - From 2026-07-16 16:00 UTC to 2026-07-16 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 16, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 04:47 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.

Date and Time
July 16th, 16:00 UTC to July 16th, 20:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1

Paired Data Centers (No impact)
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 1, 22:19 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, US (Virginia, Midwest, Pacific Northwest, Central) - From 2026-07-16 02:00 UTC to 2026-07-16 10:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 16, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.

Date and Time
July 16th, 02:00 UTC to July 16th, 10:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
US (Virginia): us-east-1_1_1
US (Midwest): us-east-2_1_1
US (Pacific Northwest): us-west-2_1_1
US (Central): csc-us-central-1_1_1

Paired Data Centers (No impact)
US (Virginia): us-east-1_1_0
US (Midwest): us-east-2_1_0
US (Pacific Northwest): us-west-2_1_0
US (Central): csc-us-central-1_1_0

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 1, 22:18 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, US, Canada, Latam, Brazil - From 2026-07-16 02:00 UTC to 2026-07-16 10:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 16th, 02:00 UTC to July 16th, 10:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
US (Virginia): us-east-1_1_1
US (Midwest): us-east-2_1_1
Canada (Central): ca-central-1_1_1
US (Pacific Northwest): us-west-2_1_1
US (California): csc_us-west-1_1_1
Brazil: sa-east-1_1_1
LATAM (Mexico): mx-central-1_1_1
Canada (West): ca-west-1_1_1
US (Central): csc_us-central-1_1_1

Paired Data Centers (No impact)
US (Virginia): us-east-1_1_0
US (Midwest): us-east-2_1_0
Canada (Central): ca-central-1_1_0
US (Pacific Northwest): us-west-2_1_0
US (California): csc_us-west-1_1_0
Brazil: sa-east-1_1_0
LATAM (Mexico): mx-central-1_1_0
Canada (West): ca-west-1_1_0
US (Central): csc_us-central-1_1_0

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 06:34 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, United Kingdom, Europe (Germany, France), Israel, Saudi Arabia - From 2026-07-15 20:00 UTC to 2026-07-16 04:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 16, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.

Date and Time
July 15th, 20:00 UTC to July 16th, 04:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
United Kingdom: eu-west-2_1_0
Europe (Germany): eu-central-1_1_0
Europe (France): eu-west-3_1_0
Israel: il-central-1_1_0
Saudi Arabia: csc-me-central-2_1_0

Paired Data Centers (No impact)
United Kingdom: eu-west-2_1_1
Europe (Germany): eu-central-1_1_1
Europe (France): eu-west-3_1_1
Israel: il-central-1_1_1
Saudi Arabia: csc-me-central-2_1_2

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 1, 22:16 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Europe, United Kingdom, Switzerland, Israel, Africa, Saudi Arabia - From 2026-07-15 20:00 UTC to 2026-07-16 04:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 15th, 20:00 UTC to July 16th, 04:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
United Kingdom: eu-west-2_1_0
Europe (France): eu-west-3_1_0
Europe (Germany): eu-central-1_1_0
Switzerland (Zurich): eu-central-2_1_0
Europe (Stockholm): eu-north-1_1_0
Israel (Tel Aviv): central-1_1_0
Africa (South Africa): af-south-1_1_0
Europe (Spain): eu-south-2_1_0
Europe (Milan): eu-south-1_1_0
Middle East (Saudi Arabia): csc_me-central-2_1_0

Paired Data Centers (No impact)
United Kingdom: eu-west-2_1_1
Europe (France): eu-west-3_1_1
Europe (Germany): eu-central-1_1_1
Switzerland (Zurich): eu-central-2_1_1
Europe (Stockholm): eu-north-1_1_1
Israel (Tel Aviv): central-1_1_1
Africa (South Africa): af-south-1_1_1
Europe (Spain): eu-south-2_1_1
Europe (Milan): eu-south-1_1_1
Middle East (Saudi Arabia): csc_me-central-2_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 06:12 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, India - From 2026-07-15 16:00 UTC to 2026-07-16 00:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 16:02 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 15th, 16:00 UTC to July 16th, 00:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
India (West): ap-south-1_1_0
India (South): ap-south-2_1_0

Paired Data Centers (No impact)
India (West): ap-south-1_1_1
India (South): ap-south-2_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 05:36 UTC

Jul `15`, `2026`

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Australia (Sydney), Asia Pacific (Jakarta and Hong Kong)- From 2026-07-15 13:00 UTC to 2026-07-15 21:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 15, 21:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 13:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 15th, 13:00 UTC to July 15th, 21:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
Australia (Sydney): ap-southeast-2_1_0
Asia Pacific (Hong Kong): ap-east-1_1_0
Asia Pacific (Jakarta): ap-southeast-3_1_0

Paired Data Centers (No impact)
Australia (Sydney): ap-southeast-2_1_1
Asia Pacific (Hong Kong): ap-east-1_1_1
Asia Pacific (Jakarta): ap-southeast-3_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 05:25 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Australia (Sydney) - From 2026-07-15 13:00 UTC to 2026-07-15 21:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 15, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.

Date and Time
July 15th, 13:00 UTC to July 15th, 21:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
Australia (Sydney): ap-southeast-2_1_0

Paired Data Centers (No impact)
Australia (Sydney): ap-southeast-2_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 1, 22:11 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Asia Pacific (Tokyo, Osaka, Singapore) - From 2026-07-15 16:00 UTC to 2026-07-15 20:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 15, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 2, 04:43 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.

Date and Time
July 15th, 16:00 UTC to July 15th, 20:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Paired Data Centers (No impact)
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 1, 22:13 UTC

[Cancelled]Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Asia Pacific (Tokyo, Osaka and Singapore) - From 2026-07-15 16:00 UTC to 2026-07-15 20:00 UTC

Update - The planned maintenance activity was not fully completed due to unforeseen circumstances and has been rescheduled.
Please refer to the new maintenance notification for the updated schedule and future updates: https://status.sse.cisco.com/incidents/pqkthz5czlqn
Jul 15, 20:35 UTC

Completed - The scheduled maintenance has been completed.
Jul 15, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 16:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 15th, 16:00 UTC to July 15th, 20:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
Asia Pacific (Tokyo): ap-northeast-1_1_0
Asia Pacific (Osaka): ap-northeast-3_1_0
Asia Pacific (Singapore): ap-southeast-1_1_0

Paired Data Centers (No impact)
Asia Pacific (Tokyo): ap-northeast-1_1_1
Asia Pacific (Osaka): ap-northeast-3_1_1
Asia Pacific (Singapore): ap-southeast-1_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 05:50 UTC

[Cisco Secure Access] - Intermittent Service Degradation - Global

Resolved - Mitigation actions have been completed, and Cisco Secure Access services are operating normally.

We're Here to Help
If you have any questions or need assistance, please contact our support team.
Jul 15, 18:08 UTC

Monitoring - Mitigation actions have been completed, and the affected services are recovering. New policy creation, new user connections, ZTA policy processing, ZTNA enrollment, firewall, Remote Access VPN, SCIM provisioning, DLP policy propagation, and DLP reporting event processing are returning to normal operation.

We are continuing to monitor service stability to ensure a full recovery.
Jul 15, 17:52 UTC

Update - Along with the previously communicated impact, customers using SCIM provisioning from Microsoft Entra ID (Azure AD), Okta, or Duo may experience failures synchronizing users and groups to Cisco Secure Access. As a result, new users, group membership changes, and identity updates will not be reflected until synchronization is restored. Existing policies and traffic enforcement for previously synchronized identities are not expected to be affected.

Customers may also experience delays in DLP policy propagation and DLP reporting event processing. No data is lost; however, DLP policy changes may take longer than usual to be reflected in scan operations, and reporting events may be delayed in the Dashboard and log exports.
Jul 15, 15:44 UTC

Identified - The issue affecting Dashboard, Identity, Policy Enforcement, and Zero Trust Access services continues to impact new policy creation, new user connections, ZTA policy processing, ZTNA enrollment, firewall, and Remote Access VPN . Existing configurations and ongoing data traffic remain unaffected.

Our engineering team is actively implementing mitigation actions to restore service. We will provide additional updates as more information becomes available.
Jul 15, 15:27 UTC

[Cisco Secure Access] - Intermittent API call failures - Global

Resolved - The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally.

Policy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected.

We appreciate your patience while we worked to resolve this issue.
Jul 15, 14:38 UTC

Monitoring - Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.
Jul 15, 12:47 UTC

Update - The issue may impact policy processing for ZTA traffic, ZTNA enrollment , which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.
Jul 15, 10:55 UTC

Investigating - We are investigating a potential issue with Dashboard , Identity, Policy Enforcement Zero Trust Access service affecting customers connecting globally.

The issue is impacting new policy creation and new user connections; existing configurations and ongoing data traffic are not affected. Customers may experience intermittent failures impacting firewall and remote access VPN SSE.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Jul 15, 09:11 UTC

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, US (Virginia, Midwest, Pacific Northwest, Central) - From 2026-07-15 02:00 UTC to 2026-07-15 10:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 15, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Scheduled maintenance for the Remote Access VPN (RAVPN) service, including operational improvements and security updates.

Date and Time
July 15th, 02:00 UTC to July 15th, 10:00 UTC

Impact
During the maintenance window, active VPN sessions connected through the affected data centers listed below may experience a brief disconnection. VPN sessions connected through the corresponding paired data centers are not expected to be affected. Users with the Auto Reconnect feature enabled will have their VPN connections automatically re-established. Users without Auto Reconnect enabled will need to manually reconnect using Cisco Secure Client. This maintenance is scheduled during off-business hours to help minimize customer disruption.

Affected Data Centers
US (Virginia): us-east-1_1_0
US (Midwest): us-east-2_1_0
US (Pacific Northwest): us-west-2_1_0
US (Central): csc-us-central-1_1_0

Paired Data Centers (No Impact)
US (Virginia): us-east-1_1_1
US (Midwest): us-east-2_1_1
US (Pacific Northwest): us-west-2_1_1
US (Central): csc-us-central-1_1_1

Components
Remote Access VPN

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 1, 22:09 UTC

Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, US, Canada, Latam, Brazil - From 2026-07-15 02:00 UTC to 2026-07-15 10:00 UTC

Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 02:01 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Cisco will update SSE Network Tunnel Groups across the listed data centers.

Date and Time
July 15th, 02:00 UTC to July 15th, 10:00 UTC

Impact
During this maintenance, Cisco will update SSE Network Tunnel Groups across the listed data centers. Tunnels connected to a data center undergoing maintenance may briefly fail over or reconnect to another available data center within the same region.

IPsec tunnel sessions may experience a short intermittent reconnection period during the update. Individual tunnel recovery is generally expected within 60 seconds, depending on customer-side tunnel settings.

New sessions are expected to connect to an available data center. No sustained traffic interruption is expected, recovery should occur automatically, and no customer action is required

Affected Data Centers
US (Virginia): us-east-1_1_0
US (Midwest): us-east-2_1_0
US (Virginia): csc_us-east-1_1_0
Canada (Central): ca-central-1_1_0
US (Pacific Northwest): us-west-2_1_0
US (California): csc_us-west-1_1
Brazil: sa-east-1_1_0
LATAM (Mexico): mx-central-1_1_0
Canada (West): ca-west-1_1_0
US (Central): csc_us-central-1_1_0

Paired Data Centers (No impact)
US (Virginia): us-east-1_1_1
US (Midwest): us-east-2_1_1
US (Virginia): csc_us-east-1_1
Canada (Central): ca-central-1_1_1
US (Pacific Northwest): us-west-2_1_1
US (California): csc_us-west-1_1
Brazil: sa-east-1_1_1
LATAM (Mexico): mx-central-1_1_1
Canada (West): ca-west-1_1_1
US (Central): csc_us-central-1_1_1

Components
Network Tunnel Groups

We're Here to Help
If you have questions, please visit our Support page or contact your Cisco representative.
Jul 3, 05:13 UTC

Cisco Secure Access - Dashboard Issue - China

Resolved - The issue affecting the Cisco Secure Access Dashboard in the China data centers has been resolved.

Services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Jul 15, 08:07 UTC

Identified - We have identified the root cause of the issue affecting customer access to the Cisco Secure Access dashboard in China, and remediation efforts are underway.

Our engineering teams are working to restore service, and we will provide another update as soon as additional information becomes available.
Jul 15, 07:18 UTC

Investigating - We are investigating an issue with the Secure Access dashboard affecting customers connecting to the China data centers.

Customers may be unable to access dashboard pages, with affected pages displaying the message “An Error Occurred.”

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Jul 15, 06:27 UTC

Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Tokyo)

Resolved - Between 01:40 and 02:05 UTC, we experienced intermittent policy evaluation failures in Tokyo region, resulting in fail-open conditions. During this period, some security policies may not have been applied for affected users, potentially impacting policy enforcement.

Services is now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Jul 15, 03:22 UTC

About This Site

Scheduled Maintenance

Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Australia (Sydney) - From 2026-07-29 13:00 UTC to 2026-07-29 21:00 UTC Jul 29, 2026 13:00-21:00 UTC

Cisco Secure Access - [Planned Maintenance] Policy Enforcement, Asia Pacific (Tokyo, Osaka) - From 2026-07-29 16:00 UTC to 2026-07-29 20:00 UTC Jul 29, 2026 16:00-20:00 UTC

Cisco Secure Access Launches New DCv2 Sites in London and Manchester Jul 30, 2026 14:00-21:00 UTC

Cisco Secure Access - [Planned Maintenance] Policy Enforcement, Asia Pacific (Tokyo, Osaka) - From 2026-07-30 16:00 UTC to 2026-07-30 20:00 UTC Jul 30, 2026 16:00-20:00 UTC

Cisco Secure Access - [Planned Maintenance] Dashboard, Policy Enforcement, Global - From 2026-08-08 16:00 UTC to 2026-08-08 20:00 UTC Aug 8, 2026 16:00-20:00 UTC

Past Incidents

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Cisco Secure Access - [Planned Maintenance] Remote Access VPN, Australia (Sydney) - From 2026-07-29 13:00 UTC to 2026-07-29 21:00 UTC Jul `29`, `2026` `13:00`-`21:00` UTC

Cisco Secure Access - [Planned Maintenance] Policy Enforcement, Asia Pacific (Tokyo, Osaka) - From 2026-07-29 16:00 UTC to 2026-07-29 20:00 UTC Jul `29`, `2026` `16:00`-`20:00` UTC

Cisco Secure Access Launches New DCv2 Sites in London and Manchester Jul `30`, `2026` `14:00`-`21:00` UTC

Cisco Secure Access - [Planned Maintenance] Policy Enforcement, Asia Pacific (Tokyo, Osaka) - From 2026-07-30 16:00 UTC to 2026-07-30 20:00 UTC Jul `30`, `2026` `16:00`-`20:00` UTC

Cisco Secure Access - [Planned Maintenance] Dashboard, Policy Enforcement, Global - From 2026-08-08 16:00 UTC to 2026-08-08 20:00 UTC Aug `8`, `2026` `16:00`-`20:00` UTC

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