Cisco Secure Access Service Status Status

All Systems Operational

About This Site

Cisco Secure Access has a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

Secure Access provides complete transparency so you can always see the current status of all the Secure Access cloud services.

* The China (Beijing) data center is operated by Digital China Cloud (DCC), a Cisco partner providing Secure Access services in mainland China for multinational customers. For more information about this datacenter click here.

Asia Pacific (Hong Kong) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Jakarta) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Osaka) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Singapore) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Africa (South Africa) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Asia Pacific (Tokyo) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Australia (Sydney) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Brazil Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Canada (Central) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

China (Beijing)* Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Reporting and Logging Operational

Web Security Operational

Dashboard Operational

Europe (Germany) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Europe (Stockholm) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (South) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

India (West) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Israel (Tel Aviv) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Middle East (UAE) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Saudi Arabia Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention (LA) Operational

DNS Operational

Experience Insights (LA) Operational

Network Tunnel Groups (LA) Operational

Policy Enforcement Operational

Remote Access VPN (LA) Operational

Remote Browser Isolation (LA) Operational

Reporting and Logging Operational

Reserved IP (LA) Operational

Resource Connector (LA) Operational

Web Security (LA) Operational

Zero Trust Access (LA) Operational

Switzerland (Zurich) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

United Kingdom Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Midwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Pacific Northwest) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

US (Virginia) Operational

API Operational

Cisco Secure Client Operational

Data Loss Prevention Operational

DNS Operational

Experience Insights Operational

Network Tunnel Groups Operational

Policy Enforcement Operational

Remote Access VPN Operational

Remote Browser Isolation Operational

Reporting and Logging Operational

Reserved IP Operational

Resource Connector Operational

Web Security Operational

Zero Trust Access Operational

Global Operational

Cloud Malware Protection Operational

Dashboard Operational

Documentation Operational

Identity Operational

Support Ticketing System Operational

Warn/Block Pages Operational

Zero Trust Access DNS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 30, 2025

No incidents reported today.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Investigating Network Tunnel Group UI

Resolved - This incident has been resolved.
Mar 28, 20:16 UTC

Update - We are continuing to investigate the UI issue impacting the loading of Network Tunnel Groups in the Dashboard for Cisco Secure Access in the China region. We will provide further updates as soon as more information becomes available.
Mar 28, 18:58 UTC

Investigating - We are investigating an UI issue impacting the loading of Network Tunnel Groups in the Dashboard for Cisco Secure Access in the China region. Existing Network Tunnel Group functionality is not impacted. We will provide further updates as soon as more information becomes available.
Mar 28, 17:13 UTC

Mar 27, 2025

No incidents reported.

Mar 26, 2025

[Planned Maintenance] Canada (Central), US(Virginia), US(Pacific Northwest), Brazil, US(Virginia), US(Pacific Northwest), US(Midwest) between 05:00 to 09:00 UTC on March 26th

Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 05:00 UTC to 09:00 UTC on March 26th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Canada(Central) - sse-cac-1-1-1
US(Virginia) - sse-use-1-1-1
US(Pacific Northwest) - sse-usw-2-1-1
Brazil - sse-sae-1-1-1
US(Virginia) - sse-use-1-1-1
US(Pacific Northwest) - sse-usw-2-1-1
US(Midwest) - sse-use-2-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 19, 14:49 UTC

[Planned Maintenance] India(West), India(South), Europe(Stockholm), United Kingdom, Europe(Germany), Switzerland(Zurich), MiddleEast(UAE) between 20:00 to 24:00:00 UTC on March 25th

Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 UTC

Scheduled - Maintenance Details
Date and Time: 20:00 UTC to 24:00 UTC on March 25th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

India(West)- sse-aps-1-1-1
India(South)- sse-aps-2-1-1
Europe(Stockholm) - sse-eun-1-1-1
United Kingdom - sse-euw-2-1-1
Europe(Germany) - sse-euc-1-1-1
Switzerland(Zurich) - sse-euc-2-1-1
MiddleEast(UAE) - sse-mec-2-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 19, 14:36 UTC

Mar 25, 2025

[Planned Maintenance] Asia Pacific(Singapore), Asia Pacific(Jakarta), Africa (South Africa), Israel (Tel Aviv), Middle East (UAE) between 17:00 to 21:00:00 UTC on March 25th

Completed - The scheduled maintenance has been completed.
Mar 25, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 17:00 UTC to 21:00 UTC on March 25th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific(Singapore)- sse-apse-1-1-1
Asia Pacific(Jakarta)- sse-apse-3-1-1
Africa (South Africa) - sse-afs-1-1-1
Israel (Tel Aviv) - sse-ilc-1-1-1
Middle East (UAE) - sse-mec-1-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 18, 21:01 UTC

[Planned Maintenance] Australia(Sydney), Asia Pacific(Tokyo), Asia Pacific(Osaka) between 13:00 to 17:00 UTC on March 25th

Completed - The scheduled maintenance has been completed.
Mar 25, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 13:00 UTC to 17:00 UTC on March 25th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Australia(Sydney) - sse-apse-2-1-1
Asia Pacific(Tokyo)- sse-apne-1-1-1
Asia Pacific(Osaka) - sse-apne-3-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 18, 20:53 UTC

[Planned Maintenance] US(Virginia), US (Pacific Northwest), US (Midwest) between 09:00 to 13:00 UTC on March 25th

Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC to 13:00 UTC on March 25th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

US(Virginia) - sse-use-1-1-0
US(Pacific Northwest)- sse-usw-1-1-0
US (Midwest)- sse-use-2-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 18, 20:47 UTC

[Planned Maintenance] Canada (Central), US (Virginia), US (Pacific Northwest), Brazil between 5:00 UTC and 9:00 UTC on March 25TH

Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 5:00 UTC to 9:00 UTC on March 25TH

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Canada (Central) - SSE-CAC-1-1-0
US (Virginia) - SSE-USE-1-1-0
US (Pacific Northwest) - SSE-USW-2-1-0
Brazil - SAE-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 19, 12:49 UTC

Investigating Network Connectivity Issue

Resolved - This incident has been resolved.
Mar 25, 07:14 UTC

Monitoring - We have remediated the cause of this issue and our service is now fully operational. We will monitor to ensure that the remediation is effective before designating this incident as resolved.
Mar 25, 01:48 UTC

Update - We are continuing to investigate the issue impacting Cisco Secure Access in the China Region, this issue is impacting network connectivity for all inbound traffic. We will provide further updates as soon as more information becomes available.
Mar 24, 23:17 UTC

Investigating - We are investigating an issue impacting Network Tunnel Groups for Cisco Secure Access in the China region. We will provide further updates as soon as more information becomes available.
Mar 24, 22:51 UTC

[Planned Maintenance] India (West), India (South), United Kingdom, Europe (Stockholm), Europe (Germany), Middle East (UAE) between 20:00 UTC on March 24th and 0:00 UTC March 25th

Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 20:00 UTC on March 24th to 0:00 UTC March 25th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

India (West) - SSE-APS-1-1-0
India (South) - SSE-APS-2-1-0
United Kingdom - SSE-EUW-2-1-0
Europe (Stockholm) - SSE-EUN-1-1-0
Europe (Germany) - SSE-EUC-1-1-0, SSE-EUC-2-1-0
Middle East (UAE) - SSE-MEC-2-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 19, 12:43 UTC

Mar 24, 2025

[Planned Maintenance] Asia Pacific (Singapore), Asia Pacific (Jakarta), Asia Pacific (Hong Kong), Africa (South Africa), Israel (Tel Aviv), Middle East (UAE) between 17:00 UTC and 21:00 UTC on March 24th

Completed - The scheduled maintenance has been completed.
Mar 24, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 17:00 UTC to 21:00 UTC on March 24th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Singapore) - SSE-APSE-1-1-0
Asia Pacific (Jakarta) - SSE-APSE-3-1-0
Asia Pacific (Hong Kong) - SSE-APE-1-1-0
Africa (South Africa) - SSE-AFS-1-1-0
Israel (Tel Aviv) - SSE-ILC-1-1-0
Middle East (UAE) - SSE-MEC-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 18, 20:35 UTC

[Planned Maintenance] Asia Pacific (Tokyo), Asia Pacific (Osaka), Australia (Sydney) between 13:00 to 17:00 UTC March 24th

Completed - The scheduled maintenance has been completed.
Mar 24, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 13:00 to 17:00 UTC March 24th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Tokyo) – SSE-APNE-1-1-0
Asia Pacific (Osaka) – SSE-APNE-3-1-0
Australia (Sydney) – SSE-APSE-2-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 18, 20:14 UTC

[Planned Maintenance] DNS Israel (Tel Aviv) between 16:00 UTC March 17th to 16:00 UTC March 24th

Completed - The scheduled maintenance has been completed.
Mar 24, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 16:00 UTC March 17th to 16:00 UTC March 24th

Impact
DNS: We will be performing maintenance on the DNS resolvers in the Israel (Tel Aviv) DC. Customers may see a slight increase in DNS response times during this maintenance.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 14, 20:43 UTC

Mar 23, 2025

[Planned Maintenance] AI Assistant Planned Maintenance Between 03:30 UTC to 06:30 UTC on March 23rd, 2025

Completed - The scheduled maintenance has been completed.
Mar 23, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:30 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 03:30 UTC to 06:30 UTC on March 23rd, 2025

Impact
AI Assistant: AI Assistant services on Cisco Secure Access dashboard will be temporarily not accessible. This is not a critical service maintenance, and the customer will retain access to the internet and all essential security services..

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 20, 23:17 UTC

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Issue affecting Secure Web Gateway traffic via US_East_1-1-0

Resolved - This incident has been resolved.
Mar 21, 16:08 UTC

Investigating - We're currently investigating an issue which might impact Secure Web Gateway (SWG) traffic egress via US East 1_1_0.
We will provide periodic updates when new information is available.
Mar 21, 14:34 UTC

[Planned Maintenance] Saudi Arabia between 00:00 to 03:00 UTC March 21st

Completed - The scheduled maintenance has been completed.
Mar 21, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 00:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 00:00 to 03:00 UTC March 21st

Impact
RAVPN: Customers will need to reconnect once the Saudi Arabia DC is taken out of rotation
Network Tunnel Groups: Customer tunnels will failover from sse-mec-2-1-1 to sse-mec-2-1-0 during the maintenance.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 19, 21:08 UTC

[Planned Maintenance] Saudi Arabia between 21:00 UTC March 20th to 00:00 UTC March 21st

Completed - The scheduled maintenance has been completed.
Mar 21, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 21:00 UTC March 20th to 00:00 UTC March 21st

Impact
RAVPN: Customers will need to reconnect once the Saudi Arabia DC is taken out of rotation
Network Tunnel Groups: Customer tunnels will failover from sse-mec-2-1-0 to sse-mec-2-1-1 during the maintenance.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 19, 21:07 UTC

Mar 20, 2025

Data Loss Prevention page not loading

Resolved - This incident has been resolved.
Mar 20, 22:51 UTC

Investigating - We are currently investigating an issue with the Data Loss Prevention page not loading in the Secure Access portal. We will provide updates as they become available.
Mar 20, 21:55 UTC

[Planned Maintenance] Secure Access Dashboard between 18:00 to 21:00 UTC March 20th

Completed - The scheduled maintenance has been completed.
Mar 20, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 18:00 to 21:00 UTC March 20th

Impact
Dashboard: During this maintenance window audit logs might be unaccessible. No audit log events will be lost, as they’ll be queued for availability at a later time. Once the audit logs become available again, events received during the maintenance may take up to 20 minutes to become visible to end users.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 12, 21:35 UTC

[Planned Maintenance]Clientless ZTA between 20:00 to 20:30 UTC on March 20th

Completed - The scheduled maintenance has been completed.
Mar 20, 20:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 20:00 to 20:30 UTC on March 20th

Impact
Clientless ZTA: We will be updating DNS records during this maintenance window. There is no expected impact for our customers.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 18, 21:20 UTC

[Planned Maintenance] Asia Pacific (Hong Kong) between 12:00 to 16:00 UTC March 20th

Completed - The scheduled maintenance has been completed.
Mar 20, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 12:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 12:00 to 16:00 UTC March 20th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Asia Pacific (Hong Kong) – SSE-USE-1-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 18, 20:10 UTC

Mar 19, 2025

No incidents reported.

Mar 18, 2025

[Planned Maintenance] US (Virginia), US (Pacific Northwest) between 06:00 to 08:00 UTC March 18th

Completed - The scheduled maintenance has been completed.
Mar 18, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 06:00 to 08:00 UTC March 18th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

US (Virginia) - SSE-CSC-USE-1-1-1
US (Pacific Northwest) - SSE-CSC-USW-1-1-1

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 17, 22:35 UTC

[Planned Maintenance] US (Virginia), US (Pacific Northwest) between 04:00 to 06:00 UTC March 18th

Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 UTC

Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 04:00 to 06:00 UTC March 18th

Impact
Network Tunnel Groups: Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

US (Virginia) - SSE-CSC-USE-1-1-0
US (Pacific Northwest) - SSE-CSC-USW-1-1-0

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Mar 17, 22:34 UTC

Mar 17, 2025

Mar 16, 2025

No incidents reported.