Improper Blocks for Private Resources

Incident Report for Cisco Secure Access Service Status

Resolved

This incident has been resolved.

Posted Oct 18, 2024 - 16:19 UTC

Monitoring

All possible impact has now been resolved. We are currently monitoring for any additional issues. We will update this status post as more information becomes available.

Posted Oct 18, 2024 - 16:00 UTC

Investigating

We are aware of an issue where traffic destined for a private resource and has both primary and secondary tunnels configured via our Tokyo, Singapore, or Mumbai data centers may get improperly blocked. For a workaround, clients can disable the secondary tunnel temporarily. We will update this status post as more information becomes available

Posted Oct 18, 2024 - 14:35 UTC

This incident affected: Branch to Branch (Asia), Client-based ZTNA (Asia), Clientless ZTNA (Asia), and RA-VPN to Branch (Asia).