Issue: Customers using Zero Trust Access Client Based had experienced delays with private access requests
Impact: No current impact
Current Status: Service is now fully restored. We will continue to monitor the environment to ensure stability. If you are still experiencing issues, please contact customer support.
Next Update: We will provide another update in 30 minutes.
Posted Oct 24, 2025 - 18:20 UTC
Update
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests Impact: Zero Trust Access Client Based will experience delays with private access requests. Zero Trust Access Clientless users are not impacted. Current Status: We continue monitoring until everything is restored. Next Update: We will provide another update in 2 hours.
Posted Oct 24, 2025 - 16:44 UTC
Update
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. Impact: Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. Zero Trust Access Clientless users are not impacted. Current Status: We keep seeing continued improvement in service and will keep monitoring until everything is restored. Next Update: We will provide another update in 1 hour.
Posted Oct 24, 2025 - 15:02 UTC
Update
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact: * Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. * Zero Trust Access Clientless users are not impacted.
Current Status: We are seeing continued improvement in service and will keep monitoring to ensure everything is fully restored.
Next Update: We will provide another update in 30 minutes.
Posted Oct 24, 2025 - 14:19 UTC
Update
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact: * Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. * Zero Trust Access Clientless users are not impacted.
Current Status: We are seeing continued improvement in service and will keep monitoring to ensure everything is fully restored.
Next Update: We will provide another update in 30 minutes.
Posted Oct 24, 2025 - 13:30 UTC
Monitoring
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact: * Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. * Zero Trust Access Clientless users are not impacted.
Current Status: We are observing continued improvement in service and will keep monitoring to ensure everything is fully restored.
Next Update: We will provide another update in 20 minutes.
Posted Oct 24, 2025 - 12:46 UTC
Update
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact: * Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. * Zero Trust Access Clientless users are not impacted.
Current Status: We are seeing the service recovering. We continue to monitor the situation to ensure full restoration.
Next Update: We will provide another update in 15 minutes.
Posted Oct 24, 2025 - 12:09 UTC
Update
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact: * Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. * Zero Trust Access Clientless users are not impacted.
Current Status: We are implementing a mitigation to address the issue. Service is expected to be restored within the next 15 minutes.
Next Update: We will provide another update in 15 minutes.
Posted Oct 24, 2025 - 11:54 UTC
Identified
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact: * Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. * Zero Trust Access Clientless users are not impacted.
Current Status: We have identified the cause of the issue and are actively working on remediation. There is currently no recommended workaround.
Next Update: We will provide another update in 30 minutes or as soon as new information becomes available.
Posted Oct 24, 2025 - 11:16 UTC
Update
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact: * Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. * Zero Trust Access Clientless users are not impacted.
Current Status: We are still actively investigating the issue. Unfortunately, there are no new updates to share at this time. There is currently no recommended workaround.
Next Update: We will provide another update in 30 minutes.
Posted Oct 24, 2025 - 10:48 UTC
Update
Issue: Customers using Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable.
Impact: * Zero Trust Access Client Based will experience delays with private access requests or may find that private access is unavailable. * Zero Trust Access Clientless users are not impacted.
Current Status: We are continuing to investigate the issue. At this time, there is no recommended workaround.
Next Update: We will provide another update in 30 minutes.
Thank you for your patience.
Posted Oct 24, 2025 - 10:12 UTC
Investigating
We observing perfomance issue causing request timeouts.
The issue is under investigation.
We will provide updates as soon as more information is available.
Posted Oct 24, 2025 - 09:02 UTC
This incident affected: Global (Zero Trust Access).