The issue affecting SRV record resolution for LDAP and Kerberos services has been resolved.
Customers should no longer experience authentication issues, including intermittent login failures or problems accessing domain resources that rely on LDAP or Kerberos. All services are operating normally.
We’re Here to Help If you have any questions or need assistance, please contact our support team.
Posted May 14, 2026 - 17:46 UTC
Monitoring
The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.
Posted May 14, 2026 - 02:44 UTC
Investigating
We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services.
Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication.
We appreciate your patience and understanding during this time.
Posted May 13, 2026 - 23:29 UTC
This incident affected: Global (Virtual Appliance).