Get webhook notifications whenever Cisco Secure Access Service Status creates an incident, updates an incident, resolves an incident or changes a component status.
Cisco Secure Access - [Planned Maintenance] Network Tunnel Groups, Brazil, Canada (Central, West), LATAM (Mexico), US - From 2026-11-19 02:00 UTC to 2026-11-19 10:00 UTC
Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details Cisco will perform planned maintenance on Network Tunnel Groups in Brazil, Canada, Mexico, and the US data centers. The work includes infrastructure upgrades and operational improvements.
Date and Time November 19th, 02:00 UTC to November 19th, 10:00 UTC
Impact During the maintenance window, tunnels connected to the VEDC being updated will be disconnected. Customers with two active tunnels to separate VEDCs in the same region and routing configured for failover are expected to switch traffic to the available VEDC automatically. The expected impact is up to 5 minutes. Updating a customer’s secondary tunnel should not affect traffic while the primary tunnel remains active.
Customers with only one tunnel will experience an outage for the full maintenance duration. After the update, the tunnel is expected to reconnect automatically. Both tunnels must be active before maintenance begins. No customer action is required during the update.
Data Centers Brazil: sa-east-1_1_1 Canada (Central): ca-central-1_1_1 Canada (West): ca-west-1_1_1 LATAM (Mexico): mx-central-1_1_1 US (California): csc_us-west-1_1_1 US (Reston): csc_us-east-1_1_1 US (Central): csc_us-central-1_1_1 US (Midwest): us-east-2_1_1 US (Pacific Northwest): us-west-2_1_1 US (Virginia): us-east-1_1_1
Components Network Tunnel Groups
We're Here to Help If you have questions, please visit our Support page or contact your Cisco representative.
Posted Nov 04, 2026 - 16:26 UTC
This scheduled maintenance affects: US (Central) (Network Tunnel Groups), US (Pacific Northwest) (Network Tunnel Groups), Brazil (Network Tunnel Groups), US (Midwest) (Network Tunnel Groups), US (California) (Network Tunnel Groups), US (Virginia) (Network Tunnel Groups), Canada (Central) (Network Tunnel Groups), LATAM (Mexico) (Network Tunnel Groups), and Canada (West) (Network Tunnel Groups).