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The London site (csc_eu-west-2_1_0) is back in rotation. All services are healthy, and the environment is operating normally.
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Posted Nov 09, 2026 - 20:10 UTC
Monitoring
The issue has been mitigated by taking the London site (csc_eu-west-2_1_0) out of rotation. Traffic will be redirected to the Manchester site (csc_eu-west-2_1_1). We are monitoring service conditions.
Posted Nov 09, 2026 - 18:09 UTC
Identified
Customers routed to the csc_eu-west-2_1_0 London data center for Remote Access VPN may experience a complete loss of connectivity. Our team is taking steps to minimize the impact while we continue to assess the situation.
Posted Nov 09, 2026 - 17:27 UTC
Investigating
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
Posted Nov 09, 2026 - 17:14 UTC
This incident affected: United Kingdom (Policy Enforcement, Remote Access VPN).