As part of our mitigation efforts, the affected infrastructure in the impacted regions has been taken out of rotation, and traffic has been successfully redirected to alternate VDCs. Service has stabilized, and customers are no longer expected to experience unexpected VPN session disconnections.
Our engineering teams continue to monitor service health and investigate the underlying cause. We will provide additional updates as more information becomes available.
Posted Jun 17, 2026 - 16:07 UTC
Update
Mitigation is underway. We are taking affected infrastructure out of rotation in impacted regions while our engineering teams continue their investigation and recovery efforts.
Posted Jun 17, 2026 - 15:37 UTC
Update
We are continuing to investigate this issue.
Posted Jun 17, 2026 - 15:36 UTC
Investigating
We are investigating an issue that may cause some customers to experience unexpected disconnections from the Remote Access VPN service due to administrative resets. Our engineering teams are actively working to restore service stability.
As part of our mitigation efforts, we have temporarily taken affected infrastructure out of rotation to help prevent further customer impact while our engineering teams work to restore service stability.
LATAM (Mexico) - mx-central-1_1_0 Canada (Central) - ca-central-1_1_0 US (Pacific Northwest) - us-west-2_1_0 US (Midwest) - us-east-2_1_0 US (Virginia) - us-east-1_1_0
Posted Jun 17, 2026 - 15:34 UTC
This incident affects: US (Pacific Northwest) (Remote Access VPN), US (Midwest) (Remote Access VPN), US (Virginia) (Remote Access VPN), Canada (Central) (Remote Access VPN), and LATAM (Mexico) (Remote Access VPN).