[Cisco Secure Access] – Web Security Service Reachability & Authentication Issues – ap-southeast-2_1_1

Incident Report for Cisco Secure Access Service Status

Resolved

The issue affecting service reachability from the SWG proxy in ap-southeast-2_1_1 has been fully resolved.

From 15:55 UTC to 16:45 UTC, customers in this data center may have experienced authentication and access disruptions due to a configuration issue impacting SAML authentication with the identity provider (IDP).

Impact summary:
IP surrogate sessions: Remained active and were not impacted.
Cookie surrogate sessions: Were unable to be validated at the login gateway, requiring re-authentication and causing temporary access issues.

All systems are now operating normally. We apologize for the inconvenience and appreciate your patience.

Posted Mar 31, 2026 - 17:05 UTC

This incident affected: Australia (Sydney) (Web Security).