The issue affecting Remote Access VPN service in the US East region was resolved.
Service is now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Posted Oct 09, 2026 - 02:37 UTC
Identified
We are investigating a potential issue affecting Remote Access VPN services for some Cisco Secure Access customers in the US East region.
Affected users may experience intermittent failures when attempting to establish a VPN connection. Retrying the connection is expected to succeed.
Our engineering teams are implementing mitigation measures to route connection attempts away from the affected infrastructure while continuing to assess the scope of impact. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Posted Oct 09, 2026 - 00:50 UTC
This incident affected: US (Virginia) (Remote Access VPN).