As of 15:07 UTC, changes were implemented to address the recent configuration issue, and connectivity has been restored. All systems are operating normally, and no further issues are expected.
Posted May 07, 2026 - 15:50 UTC
Identified
We are actively working to mitigate the issue and restore normal service. Further analysis and monitoring are ongoing, and we will provide updates as more information becomes available.
Posted May 07, 2026 - 14:37 UTC
Investigating
We are currently investigating connectivity issues between DCv2 sites and data centers in Europe (France & Spain). Alarms began around 12:14 UTC, indicating packet loss which may impact customers operating in hybrid mode or maintaining connections between these locations and other sites.
Analysis and monitoring are ongoing to determine the extent and potential impact. We will provide updates as more information becomes available.
Thank you for your patience and understanding.
Posted May 07, 2026 - 14:36 UTC
This incident affected: Europe (France) (Cisco Secure Client, Remote Access VPN, Zero Trust Access) and Europe (Spain) (Cisco Secure Client, Remote Access VPN, Zero Trust Access).