[Cisco Secure Access] – File Inspection Degradation – US East (sse-use-2-1-1)

Incident Report for Cisco Secure Access Service Status

Resolved

Between approximately 15:04 and 15:41 UTC, customers may have experienced degraded performance in file scanning and Data Loss Prevention (DLP) processing. During this time, some customers may have experienced fail-open behavior, where file inspection requests timed out and certain files were not blocked as expected.

The issue was limited to a subset of traffic in the US East region (sse-use-2-1-1) and did not affect all customers.
The service has recovered, and we continue to monitor the environment to ensure stability.

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Posted Mar 30, 2026 - 16:23 UTC

This incident affected: US (Midwest) (Policy Enforcement).