Resolved
We recently experienced an issue that affected Policy Updates, DLP Reporting, RAVPN, and Firewall-as-a-Service.
The issue started at 05:12 UTC and was fully resolved by 05:51 UTC. During this period, DLP Policy updates would not have been propagated, and DLP Event reporting also would have failed. Customers may also have been unable to establish new RAVPN connections, Firewall policies were affected and configuration updates were not processed.
All services are now operating normally.
We sincerely apologize for any inconvenience this may have caused and thank you for your patience.
We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted Feb 26, 2026 - 07:28 UTC
This incident affected: US (Pacific Northwest) (Data Loss Prevention, Remote Access VPN), United Kingdom (Data Loss Prevention, Remote Access VPN), Asia Pacific (Tokyo) (Data Loss Prevention, Remote Access VPN), Asia Pacific (Singapore) (Data Loss Prevention, Remote Access VPN), Asia Pacific (Hong Kong) (Data Loss Prevention, Remote Access VPN), Australia (Sydney) (Data Loss Prevention, Remote Access VPN), Asia Pacific (Jakarta) (Data Loss Prevention, Remote Access VPN), India (West) (Data Loss Prevention, Remote Access VPN), Israel (Tel Aviv) (Data Loss Prevention, Remote Access VPN), Switzerland (Zurich) (Data Loss Prevention, Remote Access VPN), Brazil (Data Loss Prevention, Remote Access VPN), India (South) (Data Loss Prevention, Remote Access VPN), Middle East (UAE) (Data Loss Prevention, Remote Access VPN), Asia Pacific (Osaka) (Data Loss Prevention, Remote Access VPN), Europe (Stockholm) (Data Loss Prevention, Remote Access VPN), Africa (South Africa) (Data Loss Prevention, Remote Access VPN), Saudi Arabia (Data Loss Prevention (LA), Remote Access VPN (LA)), Europe (Germany) (Data Loss Prevention, Remote Access VPN), US (Midwest) (Data Loss Prevention, Remote Access VPN), China (Beijing)* (Data Loss Prevention, Remote Access VPN), US (California) (Data Loss Prevention, Remote Access VPN), US (Virginia) (Data Loss Prevention, Remote Access VPN), Canada (Central) (Data Loss Prevention, Remote Access VPN), LATAM (Mexico) (Data Loss Prevention, Remote Access VPN), Canada (West) (Data Loss Prevention, Remote Access VPN), Europe (Milan) (Data Loss Prevention, Remote Access VPN), Europe (Spain) (Data Loss Prevention, Remote Access VPN), and Global (Policy Enforcement).