Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Access platform continues to meet your needs, we will be performing maintenance.
Maintenance Details : We are performing planned maintenance which will update the pac file and roaming clients to have the latest config details.
Date and Time: May 24th, 21:30 UTC to May 25th, 00:30 UTC
Impact: We are rolling out an enhancement to improve connection reliability for the Cisco Secure Access roaming client. This update improves the data center selection logic, enabling SWG roaming clients to connect to the most optimal data center, resulting in improved performance and more consistent data center affinity—particularly for Reserved IP customers.
Most customers do not need to take any action. Action is required only for customers who: • Manually allowlist FQDNs in firewall or ACL rules, or • Have hardcoded the legacy FQDN in a PAC file or proxy chain
FQDN changes: • Old FQDN: swg-url-proxy-https-sse.sigproxy.qq.opendns.com • New FQDN pattern: swg-url-proxy-https-#####.sseproxy.qq.opendns.com ##### is your Secure Access organization ID.
We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support.
Posted May 18, 2026 - 19:34 UTC
This scheduled maintenance affects: Global (Policy Enforcement).