The issue affecting Data Loss Functionality for AI Based policy in all locations has been resolved as of 10:37 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience. If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Posted Jan 21, 2026 - 10:42 UTC
Identified
We have identified the root cause of the issue affecting DLP policy.
Remediation efforts are underway.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
Posted Jan 21, 2026 - 08:41 UTC
Investigating
We are investigating an issue impacting Data Loss Prevention (DLP) functionality for all location. Customers may experience reduced DLP effectiveness for AI-based policies only. There is no impact to creating or modifying policies, and all other DLP policies continue to function as expected.
Our engineering teams are actively working to identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Posted Jan 21, 2026 - 08:35 UTC
This incident affected: US (Pacific Northwest) (Data Loss Prevention), United Kingdom (Data Loss Prevention), Asia Pacific (Tokyo) (Data Loss Prevention), Asia Pacific (Singapore) (Data Loss Prevention), Asia Pacific (Hong Kong) (Data Loss Prevention), Australia (Sydney) (Data Loss Prevention), Asia Pacific (Jakarta) (Data Loss Prevention), India (West) (Data Loss Prevention), Israel (Tel Aviv) (Data Loss Prevention), Switzerland (Zurich) (Data Loss Prevention), Brazil (Data Loss Prevention), India (South) (Data Loss Prevention), Middle East (UAE) (Data Loss Prevention), Asia Pacific (Osaka) (Data Loss Prevention), Europe (Stockholm) (Data Loss Prevention), Africa (South Africa) (Data Loss Prevention), Saudi Arabia (Data Loss Prevention (LA)), Europe (Germany) (Data Loss Prevention), US (Midwest) (Data Loss Prevention), US (California) (Data Loss Prevention), US (Virginia) (Data Loss Prevention), Canada (Central) (Data Loss Prevention), LATAM (Mexico) (Data Loss Prevention), Canada (West) (Data Loss Prevention), Europe (Milan) (Data Loss Prevention), and Europe (Spain) (Data Loss Prevention).